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“leisure” 5 of 5 stars
Review of Embassy Suites Hotel Austin Central

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Embassy Suites Hotel Austin Central
3.0 of 5 Hotel   |   5901 North I-35, Austin, TX 78723   |  
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Ranked #67 of 183 hotels in Austin
Uvalde, United States
1 review
“leisure”
5 of 5 stars Reviewed July 27, 2013

Room was clean and well stocked we need extra towels and those were brought up in less than 5 mins. Nice Hotel in a good part of town near the University of Texas Pool is large and clean, breakfast was well made and well stocked

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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457 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
Atlanta, United States
1 review
3 of 5 stars Reviewed July 26, 2013

This was my 3rd stay at this hotle. Lobby, dining and rooms are pretty dated and getting older with every stay. Panhandlers were in the parking lot which is never a great experience. The price and value are still decent but would not feel comfortable bringing family here.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, July 29, 2013
Thank you for staying with us at our hotel. I did notice your comment about panhandlers, which is an issue throughout Austin. Please do not hesitate to notify my staff as we do not allow any solicitation for any reason. My staff (or myself) will respond immidiately to any

Hospitably yours,
Jim Reist, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 24, 2013

I stay at a lot of Hilton Hotels and was very disappointed is this hotel. First, the good. The hotel staff were very friendly and helpful. Always greeted you when you came and left and the hotel and asked if you needed anything or needed directions. That seemed to genuinely care about your stay. Also, the hotel has free parking. Wi-fi works in the living room but not very well in the bedroom.

Now the bad. The hotel is tired. Can’t really describe it any other way. I have Hilton Diamond status and the room I was given smelled of mold. I can’t imagine what a room would be like if you didn’t have Hilton status.

Also, a pipe above the tub, dripped water into the tub all night. Drip, Drip, Drip. Some sort of torture. It also meant the tub was all wet and I am not certain if this was clean water. Yuck.

The TOWELS WERE NOT CLEAN! The first towel I grabbed had yellow stains on it. Threw it on the floor. The second towel had black marks on it that looked like shoe polish. There is no excuse for putting stained and filthy towels on the rack for a guest to use.

Highway noise bothered me the first night but not really the second. Not certain how that could be fixed since the hotel is so close to the highway.

There are plenty of other hotels around. I will be staying at one of those next time.

Room Tip: This is on the Northbound Frontage Road of I-35. Make certain you are on the correct road.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, July 29, 2013
Thank you for staying with us at our hotel. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest suite appearance is an area we are actively examining. We apologize for the towels and have addressed this issue with our housekeeping team. I welcome any additional comments or suggestions you would like to share.

Hospitably yours,
Jim Reist, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 24, 2013

Embassy Suites Hotel Austin Texas is a very nice hotel. We really enjoyed our stay and highly recommend it to every travel for business, leisure or medical (close to hospitals) or university (close to UT Austin). Employees are very friendly and helpful. Hotel is clean throughout all areas.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
1 review
3 of 5 stars Reviewed July 23, 2013

Hotel somewhat dated and thusly over priced, but not a bad stay. Business center computers did not work and wi-fi is only available in the lobby unless you pay extra for it. Will probably stay somewhere else next time.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Leonard, United States
1 review
5 of 5 stars Reviewed July 23, 2013

Just stayed one night but it was a great stay. The staff is very friendly. The evening reception and breakfast are up to par for an Embassy Suite. Fitness room was small but clean and all the equipment was in working order. In room WIFI signal was a little weak but maintained connection the entire time. Location is not in the city center but it was close to where my meeting was held. I would definitely stay here again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

This Was A Great Stay,The Beds Were Comfortable and Love The Restaurant in The Lobby also Very Helpful Staff, My Family had A Great Time Here, I Really Suggest This Hotel, It Was A Great,Comfortable Stay !

Room Tip: The Rooms on The Right Side of the Hotel (opposite from the restaurant) Have A Better View outside f...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Hotel Austin Central

Address: 5901 North I-35, Austin, TX 78723
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Hotel Austin Central 3*
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin

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