I stay at a lot of Hilton Hotels and was very disappointed is this hotel. First, the good. The hotel staff were very friendly and helpful. Always greeted you when you came and left and the hotel and asked if you needed anything or needed directions. That seemed to genuinely care about your stay. Also, the hotel has free parking. Wi-fi works in the living room but not very well in the bedroom.
Now the bad. The hotel is tired. Can’t really describe it any other way. I have Hilton Diamond status and the room I was given smelled of mold. I can’t imagine what a room would be like if you didn’t have Hilton status.
Also, a pipe above the tub, dripped water into the tub all night. Drip, Drip, Drip. Some sort of torture. It also meant the tub was all wet and I am not certain if this was clean water. Yuck.
The TOWELS WERE NOT CLEAN! The first towel I grabbed had yellow stains on it. Threw it on the floor. The second towel had black marks on it that looked like shoe polish. There is no excuse for putting stained and filthy towels on the rack for a guest to use.
Highway noise bothered me the first night but not really the second. Not certain how that could be fixed since the hotel is so close to the highway.
There are plenty of other hotels around. I will be staying at one of those next time.
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- Also Known As:
- Austin Embassy Suites
- Embassy Suites Austin