The service was below average, staff was not happy or did not acknowledge guest at all (even the bellhop), the outside surround area is no good (had homeless people hanging out in the lobby on Sunday evening - eating from the snack bar), food was average at best, pool area was dirty, electrical wires hanging out of wall in room and pool area, hot tub did not work, Basically, the hotel is run down. If you like clean nice facilities, this is not the place to stay. I would never stay here again. After the first night, I tried to get another hotel but everything was booked. Our room was not clean - band aide hanging on the blinds, towel rack was coming out of the wall, faucets were all loose, wires out of wall, bath tub did not drain, the toilet was tilted and the top lid did not stay on correctly. I did not feel comfortable there at all. Could not believe Embassy had a property like this, I will not stay in an Embassy anytime soon, just because of this property.
- Also Known As:
- Austin Embassy Suites
- Embassy Suites Austin
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