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“Very comfortable, nice staff” 4 of 5 stars
Review of Embassy Suites Hotel Austin Central

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Embassy Suites Hotel Austin Central
3.0 of 5 Hotel   |   5901 North I-35, Austin, TX 78723   |  
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Ranked #61 of 182 hotels in Austin
Top Contributor
112 reviews 112 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
“Very comfortable, nice staff”
4 of 5 stars Reviewed June 13, 2011

indoor pool, big rooms, lots of space, plus free breakfast and beautiful scenery

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, June 15, 2011
Goodpicks,

Thank you for taking the time and effort to relate your experience here on Trip Advisor. Your comments are greatly appreciatied and we are honored to have you as our guest. We hope we have the oppertunity to see you again soon!

Best of luck this summer and safe travels!

Hospitably yours,
Jim R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • German first
  • Norwegian first
  • Spanish first
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English first
Utrecht, The Netherlands
Top Contributor
105 reviews 105 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 9, 2011

The hotel has very specious rooms with seperate sitting / kitchenette area. The lobby has some nice water features but is starting to look a bit outdated. The location is OK, not much to do in walking distance but downtown is only a 10 minute drive.

Drawback: the hotel bar closes at 10pm.

Room Tip: Get a room on a high floor, definetely less noisy
See more room tips
  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, June 13, 2011
Dear Paul,

Thank you for taking the time to review the hotel. We apprciate your positve comments regarding the room cleanliness and there size. Best of luck in your future travels!

Sincerely,

Jim R
General Manager
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Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 21, 2011

Stayed here for a lazy love weekend and overall enjoyed the experience. I always love Embassy Suites for their picturesque lobby including a mini-pond, koi fish, and little waterfall. I usually love the breakfast but this location doesn't serve biscuits and gravy-- the one breakfast staple we were looking forward to! :( Oh well. The omeletes were fantastic and the manager's reception is perfection-- free booze always sounds good to me ;) Clean rooms, lots of space, decent location.... Overall, great experience.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, May 26, 2011
Misskita,
Thank you for a great review! I will let you in on a little secret. We always have a special breakfast dish prepared by the breakfast cook every morning. Let us know that you are coming and would like the biscuits and gravy and the cook will make sure that it is available the next day.

My personal favorite dish that we serve this way is migas. Twice in the last month, my request was changed at the last minute (guests come first!) and the breakfast staff did not prepare the migas. They had received a request for, you guessed it, biscuits and gravy!

Sincerely,
Jim R.
General Manager
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New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 23, 2011

This hotel had two main problems, first, the beds, especially the pull out couch. It was incredibly uncomfortable, with springs sticking out in some places. The second problem was the humidity in the room. The hotel did little to control it, and because of that it was dank and damp in the room, with moisture evident when you walked across the carpet or changed clothes in the morning.
Not the most pleasant feeling.
All the same, it had a good breakfast, and it was reasonably priced, yet we had a better experience at cheaper hotels around the country.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, May 26, 2011
Roscoesquire,
Thank you for putting in a review of my hotel. I greatly appreciate your ranking of a 5 for service. Regarding the less stellar points you experienced, I hope you will consider contacting me directly at the hotel so I can follow up on those issues. One small section of the hotel has had humidity issues due to the sealing up of the sliding glass doors (prevents energy loss and noise intrusion) and I would like to make sure that when we fixed this issue that your rooms also got the new vent. The sofa springs are probably fixed by now, but just in case...if I find out your room number that you were in I can double check and verify!

Thanks again for writing a review!

Hospitably yours,
Jim R. General Manager
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Edinburgh
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2011

Stayed here in February/March. The location may not suit everyone but perfect for us. Hotel was fantastic. Breakfast was great and also enjoyed the manager's reception. The separate living area and bedroom suited us perfectly as we were visiting our son in Austin. I really loved the atrium effect. Would love to stay at this hotel again. We didn't eat in the hotel restaurant, but the steakhouse across the road is well worth a visit. All the staff in the hotel were very friendly and helpful.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, May 26, 2011
Yogiedinburgh,

I am very appreciative of your great review of my hotel. The Texas Land and Cattle steakhouse next door is also very appreciative of your comments as I took the liberty of showing them your comments.

I hope I get another chance to host you again on a trip here back to Austin TX. It is personally exciting to me to hear of a person not only enjoying my hotel, but my hometown as well!

Hospitably yours,
Jim R., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2010 via mobile

This is a great value hotel for families with pets and kids. The indoor pool was great. Service was awesome. There is a daily reception with snacks and drinks and the breakfast was hot. They even cook omlets! Kids loved the glass elevators. Room furniture could use some updating and there was timed when dishes sat in the hall. Those things did not really bother me much. No free Internet, but a buisness room with free computer use and printing. Not in a great area, but not horrible. We will stay again.

  • Stayed December 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAus, General Manager at Embassy Suites Hotel Austin Central, responded to this review, February 14, 2011
Dear Texmom,

Thank you for taking the time to write a complete and overall nice review! I did note your comments regarding the food trays and furniture. I certainly hope to see you return soon!

Sincerely,
Jim
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Karmiel, Israel
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 19, 2010

nice looking hotel at convenient location.
wi-fi at room, swimming pool to relax after a workday.
good breakfast.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Embassy Suites Hotel Austin Central

Address: 5901 North I-35, Austin, TX 78723
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Austin
#46 Family Hotel in Austin
#61 Spa Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Hotel Austin Central 3*
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin

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