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Doubletree by Hilton Austin: Traveler Reviews

3.5 of 5
6505 IH-35 North, Austin, TX 78752-4346
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Doubletree by Hilton Austin
Ranked #54 of 179 hotels in Austin
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235 reviews from our community

Traveler rating
    82
    74
    48
    18
    13
See reviews for
Families
27
 
Couples
39
 
Solo
31
 
Business
110
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lampasas, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Overall great but there are a few things”
4 of 5 stars Reviewed November 12, 2012 via mobile

The hotel is beautiful and I have stayed here before for conferences so I know the hotel can handle large crowds. However, check-in is at 3pm and when I arrived at 5pm I had to wait along with 4 other guests for our rooms to be ready. The excuse we were given is that they had 300 people check out that morning. I got into my room at 5:30pm. I LOVE the room. I had an interior balcony on the 4th floor. It even had an air purifier! My other issue is the 3 extremely slow elevators. And the parking garage is not truck friendly.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Danielle T about Doubletree by Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Austin, responded to this review
November 17, 2012
Thanks for taking the time to provide feedback regarding your recent stay at the Doubletree by Hilton Austin Hotel. I sincerely appreciate the kind words regarding the hotel and your room. The guaranteed check-in time at the hotel is 3pm and there is no excuse that can be made for not being able to honor this, irrespective of the number of departures, please accept my most sincere apologies. With regards to the parking garage, for guests driving large vehicles, we do have a small outdoor oversize vehicle lot available.

I hope we will have the opportunity to welcome you back in the future.

Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Still Charming”
5 of 5 stars Reviewed November 5, 2012 via mobile

Showing it's age but still a nice place to stay. Rooms overlook a charming courtyard and pool. Warm cookies upon check in (although we did have to ask this time). Located right between Papasitos & Papadeauxs.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by ChiefK_12 for Austin
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Austin, responded to this review
November 8, 2012
Thanks for taking the time to write regarding your recent stay at the Doubletree by Hilton Austin Hotel. It is very flattering indeed to be referred to as “charming” we really appreciate your kind words. You should never have to ask for cookies at check-in, you have my assurance that I will be following up on that. Please also remember that if you would like another cookie at any point during your stay, just stop by the desk and ask. We hope to have the pleasure of your company on your next visit to Austin.


Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Great salad/potato bar!”
5 of 5 stars Reviewed October 23, 2012 via mobile

Here for a conference, and have had 2 nice days. Good climate control and sound/video presentation, as well as being very organized. The best part, however, has been the salad/potato/soup bar offered for lunch each day! Thank you Doubletree!

Stayed October 2012, traveled on business
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Ask Betty C about Doubletree by Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Austin, responded to this review
November 8, 2012
Thanks for the great feedback regarding your recent experience at the Doubletree by Hilton Austin Hotel. I was delighted to read that your stay was positive and I sincerely appreciate the kind words regarding our food quality, I will be sharing your comments with our culinary team.

We look forward to welcoming you back in the future.


Best Regards,


James Prendeville
General Manager
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Austin, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
“Austin Knife and Fork Club Events”
5 of 5 stars Reviewed October 11, 2012

The Austin Knife and Fork Club meet six times a year for dinner and a program at the Doubletree Austin. The Club has met at other venues but this hotel makes this an elegant, inviting, and great evening for dining. The Catering and Sales manager responds in a timely manner and takes care of all the arrangements for the dinner, such as menus and space. The Chef and his staff, plan creative entrees, delicious sides, and fantastic desserts. The wait staff and banquet manager are courteous, efficient, and professional. Dinner is served quietly, promptly, and efficiently. It is truly a wonderful experience of dining, conversation and interesting speakers.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Gloria H for Austin
Ask Gloria H about Doubletree by Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Austin, responded to this review
October 15, 2012
Thanks for taking the time to write regarding you catering experiences at the Doubletree by Hilton Austin Hotel. Our staff really enjoys and looks forward to hosting dinner events for the Austin Knife and Fork Club, we sincerely appreciate your business and your loyalty. I will be passing your kind comments along to our kitchen, banquet department and event planning staff.

We look forward to seeing you back in the hotel again shortly.


Best Regards,

James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
“Catering experience”
5 of 5 stars Reviewed October 11, 2012

While we did not stay at the Doubletree....we had the most wonderful experience for our alumni group! Carleen, the catering manager was the best one I have dealt with in the past 5 years.....and I have dealt with a lot! She was readily available ( no phone tag), she worked with us on price, the menu was a hit and the food was delicious! While she was not there the night of our event, the banquet manager could not have been more helpful and accommodating! It was a most pleasant experience and we will be going back!!

We are also in the Knife and Fork Club that meets there six times a year and those wonderful experiences are what led me to go there with the alum group. Top drawer all the way!

Room Tip: Not applicable as we did not stay overnight.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jbfrock60 about Doubletree by Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Austin, responded to this review
October 15, 2012
Thanks for the great review of your recent catering experience at the Doubletree by Hilton Austin Hotel. I was delighted to read that you enjoyed the planning experience with Carleen, the food and the service on the evening of the event. Carleen is one of our best and I will be passing your kind comments along to her.

We look forward to hosting another successful event for you in the future.


Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Austin

Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree By Hilton Austin Hotel
Doubletree Austin
Austin Doubletree
Address: 6505 IH-35 North, Austin, TX 78752-4346
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotels in Austin
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 
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