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“Wedding” 5 of 5 stars
Review of Doubletree by Hilton Hotel Austin

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Doubletree by Hilton Hotel Austin
3.5 of 5 Hotel   |   6505 N Interstate 35, Austin, TX 78752-4346   |  
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Ranked #65 of 187 Hotels in Austin
GreenLeadersBronze level
austin
1 review
“Wedding”
5 of 5 stars Reviewed April 17, 2012

Wanted to share with you our experience this past weekend.Our youngest child and our only daughter Katie got married on Sat., at the Doubletree.Wedding in the courtyard and reception in the Dover Room. It was amazing and all 90 guest's had an incredible time. We had people from Hawaii to Florida to Connecticut and Oregon. Everyone loved the wedding the hotel and thought the food was wonderful. I had spent one year planning this wedding from a boat ride on Lake Austin to the hospitality suite in room 386. It was en incredible journey. The one person who made this journey so easy for me was your employee Carleen. She made my mother of the bride duties so easy. She was so helpful to my daughter.Her suggestions were wonderful and she always spoke with a soft voice and always new the answer to every question I asked. She is an amazing wedding planner and now she is our friend. Don't lose her as an employee...she is truly a keeper and I will recommend The Doubletree to everyone!!!!
Patti B....Austin Texas

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 23, 2012
Thanks for taking the time to write about your daughter’s wedding at the Doubletree by Hilton Austin. We love to hear when we have exceeded the expectations of all of our guests and it is particularly gratifying to hear positive comments regarding an occasion as important as a wedding day. Carleen is indeed very talented and we feel very fortunate to have her on our team. We hope to see you back in the future.


Best Regards,


James Prendeville
General Manager
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705 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • German first
  • Japanese first
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English first
Houston, Texas
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 11, 2012

Stayed here under my Hilton employee discount. Room was a bit small for my liking, but clean. The whole hotel was clean. Housekeeping does a fantastic job. Friendly/welcoming staff in front office. Self-parking is only $8.00. Close to shopping at The Domain amongst other places. The courtyard area is unique. I liked how all of the balconies overseeing the courtyard have a "New Orleans Bourbon Street" feel to it (minus the trash, of course); that was interesting. I can say I would return if hotels downtown were sold out.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 23, 2012
Thanks for the great feedback on your recent stay at the Doubletree by Hilton Austin. Friendly service and impeccable cleanliness standards are a strong focus at the hotel and I appreciate you mentioning both. The courtyard facing rooms are very popular with our guests, I am glad you enjoyed them. We look forward to welcoming you back in the near future.


Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Top Contributor
470 reviews 470 reviews
111 hotel reviews
Reviews in 147 cities Reviews in 147 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed April 7, 2012

This is a very nice Doubletree property. Food in the bar, late night, was good. Room was clean, fully stocked, nice bathroom soaps/lotions, good linens and towels, and lots of comfy pillows. Great location for food options outside the hotel too. Customer service on the phone was a little strange when calling to rectify my last name being spelled incorrectly for the Wifi but, I'll chalk it up to being late at night and perhaps not the usual person who answers the phones? Will definitely be happy to stay at this property again.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 23, 2012
Thanks for taking the time to write regarding your recent stay at the Doubletree by Hilton Austin. I am delighted that your overall experience was positive and that you enjoyed our food, rooms and location. We hope to see you back in the hotel in the near future.


Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuenca, Ecuador
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 29, 2012

Although recently remodeled, they only seem to have twin beds in the rooms. If you want to sleep by yourself, it's fine; on the other hand if you are used to sleeping with your spouse, it is an inconvenience.
The new flat-screen TVs and wi-fi in the room are nice touches.
It is a tub-shower, so you have to hurdle the side wall. There is, however, a nice massaging shower head.
There are plenty of restaurants and fast-food places in the area, so you are not limited to hotel food.
If you are in Austin for meetings or sight-seeing and plan only on using the hotel room for sleeping, you can get by with it. It is rather quiet and peaceful.

Room Tip: All the rooms are pretty much the same.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 2, 2012
Thanks for the feedback on your recent stay at the Doubletree by Hilton Austin. We have two distinct room types at the hotel – rooms with a king bed rooms and rooms with 2 full-size beds, we currently do not have any rooms with two twin beds. Please accept my most sincere apologies if your preferred room type was not available.

We have been receiving great feedback from our guests regarding our 42” LCD televisions and the recent change we made to offer complimentary wireless internet in our guestrooms has also been very popular.

We hope to have the opportunity to welcome you back in the near future


Best Regards,

James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 21, 2012

I stayed here during SXSW 2012. Even though it was not downtown it was fairly easy to get downtown with cabs and shuttles.

Great service. The room was clean and really big. Bed perfect and bathroom clean and in order. Breakfast buffet was ok but I had expected moore. I did not get to try the gym or pool but it looked nice as well.

Room Tip: Get a room that faces the courtyard.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 2, 2012
Thanks for the great review of your recent stay at the Doubletree by Hilton Austin. As we are located on the frontage road on IH-35, getting downtown is indeed very quick and easy. I am pleased that you enjoyed the service you received from our employees and our great Doubletree “Sweetdreams” beds.

Both our gym and pool have recently been remodeled and look great, I hope you will get to enjoy them on a future visit.


Best Regards,


James Prendeville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 20, 2012

Nice hotel. It's as expected for a Doubletree. Really nice courtyard.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, April 2, 2012
Thanks for taking the time to write about your recent experience at the Doubletree by Hilton Austin. I am delighted that your stay was pleasant and you enjoyed our courtyard. We hope to see you back in the near future.


Best Regards,

James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, texas
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 3, 2012

As others have shared this is a nice colonial style hotel, I checked in late at night and on a busy weekend. The front desk staff was cordial, I received tasty warm chocolate cookie. The was nice and clean, king sized bed, sofa, desk and flat screen tv. Bed was nice and comfortable, the bathroom was nicely stocked with towels and it was clean. Con: Internet was an additional bucks a night. The room had one of those doors that would allow me to go between the rooms which can be a plus for a family/friends situation. For me, it was a negative because I could hear the couple on the other side of the door talking when they got up the next morning, thank goodness they got dressed & out the room rather quickly. Otherwise, the room was pretty standard for a DoubleTree.

Room Tip: Ask for a room that does not have a shared inner door w/ the suite next door if you do not need acce...
See more room tips
  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jprendeville, General Manager at Doubletree by Hilton Hotel Austin, responded to this review, March 6, 2012
Thanks for the great feedback. I am delighted to announce that in February 2012, we introduced a complimentary high speed internet option in our guestrooms. We still offer super-premium speeds (up to 40mbps) for a small fee but a basic high speed connection is available free of charge to our guests.

I am glad you enjoyed the room, comfortable Sweet Dreams bed and of course our delicious chocolate chip cookies. We do have a number of rooms that have a connecting door to an adjacent room, these very popular with families. For any future stays, if you prefer, we can place you in a room that does not have this option, simply make the request when making your reservation and we will be happy to accommodate you.

We look forward to welcoming you back in the near future.

Best Regards,


James Prendeville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Austin

Address: 6505 N Interstate 35, Austin, TX 78752-4346
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Austin
#39 Business Hotel in Austin
#46 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Hotel Austin 3.5*
Number of rooms: 344
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Austin, centrally located at the intersection of IH-35 North and Highway 290 East. Situated between the downtown business district and the Austin Arboretum, the DoubleTree by Hilton Hotel Austin is just 20 minutes from Austin Bergstrom International Airport and five minutes from downtown Austin. Our elegant Spanish Colonial-style hotel is minutes from the best shopping, dining and entertainment Austin has to offer. ... more   less 
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Also Known As:
Doubletree By Hilton Austin Hotel Austin
Doubletree Austin
Austin Doubletree

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