The previous review has prompted us to respond to protect our Inn's reputation. We apologize for having to disclose information regarding a guest's stay; however, we cannot allow false allegations to be made without responding. Though we seriously doubted the woman's one-line email to us saying she got bed bugs at our Inn, we did everything possible to determine whether there might be any truth to her allegation. We can assure you there is not. We do not have bed bugs, and we have never had bed bugs.

We believe this review to be a retaliation by the guests for not allowing them to smoke in their rooms or let them stay beyond their check-out time. You might want to know the following:

1. Upon receiving the woman's email that she got bed bugs from our establishment, we immediately had a pest service check the rooms, beds, bathrooms, dining room, dressers, cracks, behind pictures, etc. It was a very extensive search. There were no bugs found, and no indication that bugs had ever been there.
2. No other guests have ever told us that they have experienced any bites or seen any biting bugs in their rooms.
3. We also called our local health department, and they informed us that if there were bed bugs, we would know it. However, my husband and I routinely sleep in our guest rooms to determine ways of making them better, and we have never experienced any bites. We had even slept in their rooms shortly after their departure, and we slept peacefully with no bites.
4. We carefully wash our own linens and mop our hardwood and tile floors.
5. On the final day of the guests' departure, neither of the guests said anything about bites, and the woman did not have any noticeable bites when she checked out.

You should also know the following regarding this guests' stay:

Each of these guests were asked on separate occasions to honor our nonsmoking policy when they smoked in their guest rooms. They smoked again after that, and I had to let them know that they would have to leave if they continued to smoke.

Just before check-out, the male guest requested that they be allowed to stay in their rooms three hours beyond the Inn's stated check-out time, which would have left no time to clean and prepare the rooms before the next guests' arrival. When I explained that the next guests should be allowed in their rooms by their scheduled check-in time, he asked why the other guests couldn't just stay where they were. I explained that I thought the next guests needed to be in their rooms to change clothes for a wedding. He wanted to know why they couldn't just change somewhere else. The guest argued that the incoming guests should be able to make allowances for his late departure. The guest was angry at our inability to allow for his requested late departure.

As for breakfast, on the first day only one guest came to breakfast (after our scheduled breakfast hours). We served her breakfast anyway. The other guest rushed in later, took a bite off her breakfast plate and departed. He declined breakfast, he did not sit down, nor did he stay. We did not speak to him except to ask if he would like breakfast. On the second day of their stay, no one came to breakfast. On the final day of their stay, the guests came to breakfast in their robes just as breakfast was over and they asked to have breakfast served to them outside on the porch. We served their breakfast on the porch, and we only spoke with them to ask if they needed extra coffee, and to remove their dishes. We seldom spoke to them at breakfast or otherwise, because they were just not there.

Finally, you should also know that when at the last minute this guest's friends decided not to join her for the music festival, we spent hours trying to rebook reserved rooms even though she was responsible for the entire amount due. We saved her over $1,200 in room charges.

Again, forgive me for having to share personal information regarding our guests; however, we take the business of innkeeping very seriously. We give our heart and soul to our guests, and we do not want to have our business ruined by someone who wanted to take advantage of us and our other guests. We hope you will join us at our Inn. I think you'll find the only thing you take home is a happy memory.