In the on-line reservation information it was stated that a FEE would be charged if the cancellation was not in accordance with stated policy.
Wow, to my surprise, the fee which I expected ($25 to $50) and would have gladly paid, turned out to be the entire room rate for the first night. I think they should have stated "first night room rate" instead of the "FEE" which was not defined.
My wife was ill with the winter flu, and our trip was delayed until a later date. No exceptions were accepted for their policy, so we will no longer be staying at Best Westerns.
- Official Description (provided by the hotel):
- We are conveniently located off Interstate 35, the Clarion Inn Austin North in Austin, TX offers easy access to Texas Memorial Stadium, as well as a variety of other attraction, including: Austin Convention Center Texas State Capitol Bob Bullock Museum Pickle Research Campus LBJ Library ... more less
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- Also Known As:
- Best Western Atrium North Hotel Austin
- Best Western Hotel Austin
- Best Western Austin
- Austin Best Western