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“Great staff!” 5 of 5 stars
Review of Courtyard by Marriott Austin Airport

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Courtyard by Marriott Austin Airport
3.0 of 5 Hotel   |   7809 E. Ben White Blvd, Austin, TX 78741 (South Austin)   |  
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Ranked #34 of 187 Hotels in Austin
GreenLeadersSilver level
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great staff!”
5 of 5 stars Reviewed July 4, 2014

Wow! The Courtyard Austin Airport has some of the friendliest staff around! I used the shuttle service to the airport for my family vacation and Becca and Kristen were very friendly! I even got to meet the General Manager, Jon Legalos, who was in the lobby greeting the guests as they were coming down for breakfast. The shuttle driver, James, was also very friendly even while being very busy. I would most certainly recommend this hotel due to the people inside of it, and also because of the location.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, July 17, 2014
Thank you for the great review!

I appreciate the compliments to our staff and will make it a point to share them with all of our associates.

It was a pleasure to meet you, and I hope to see you again on your next trip.
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321 reviews from our community

Traveler rating
    178
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    11
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Falmouth, Massachusetts
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2014

The Courtyward was welcoming and clean and in a great location. The only downfall I saw was the area around the hotel which was not grassed over or had any kind of landscaping. It is a poor first impression from the outside which does not fit the rest of the facility. I would definitely recommend this if you need a spot by the airport. They included a great breakfast which was unexpected.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2014
Thank you for the good review!

We work hard to provide the cleanest and friendliest hotel possible, and it is good to hear that we succeeded for you.

Austin, TX is an area prone to drought, and water conservation is an important issue. Our landscaping is designed to use as little water as possible. I agree that the overall effect is somewhat bare. We hope to make some landscaping improvements towards the end of the year.

I am glad to learn you enjoyed your stay, and we hope to see you again soon.
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Brunei
Top Contributor
107 reviews 107 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 24, 2014

Rooms are of a very good size, with good views over the airfield (if you are a plane spotter)
Staff were friendly and helpful.
Great location for getting to the Circuit of The Americas and obviously the Airport

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2014
Thank you for taking the time to review your stay.

Our location is very convenient to the Circuit of the Americas track, and just minutes away from the airport.

We appreciate the kind remarks about our staff!
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Murfreesboro, Tennessee
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

This is a really good hotel that has the unfortunate luck of being on a road (TX 71) that's been under construction for years. It's not been renovated yet to the new "bistro" look that Courtyard is going to, so if you're looking for an old-school Courtyard this is one for you. Until the end of the year, when the renovation is scheduled to begin, you can still get the breakfast buffet, free coffee in the lobby and enjoy a cocktail at the real bar that's set up in the lobby.

Room Tip: The dumpster is located on the western (back) side of the hotel and gets picked up around 5:00 in th...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2014
We are scheduled for a full renovation towards the end of this year. The unique features of this hotel such as our full bar are included in the project, and will be better than ever!

The highway construction project sometimes causes some challenges, but they are making progress every day.

We appreciate the great review, and hope to see you again on your next trip.
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Scottsdale, Arizona
Top Contributor
133 reviews 133 reviews
13 hotel reviews
Reviews in 61 cities Reviews in 61 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 17, 2014

I stayed in the Courtyard by Marriott Austin Airport while here on business recently and what a pleasant surprise. This was not like most of the Courtyards by Marriott. Great location, very friendly and helpful staff, and a fantastic location. I have this one on my list for return visits. Very Nice

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2014
Thank you for the great review! I am very glad to hear you enjoyed your stay, and we look forward to seeing you again.
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Milan, Italy
Top Contributor
90 reviews 90 reviews
65 hotel reviews
Reviews in 64 cities Reviews in 64 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 11, 2014

Spent 1 night, needed to be near the airport, staff was very corteous and helfpul, rooms are clean, spacious and bed was comfortable. Free parking as I was driving, but if you're not there's a shuttle service to the airport. And downtown is 10' away. I'd definitely reccommend it.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 23, 2014
Thank you for the great review!

Our location is very convenient to downtown, and we offer complimentary shuttle service seven days per week.

We hope to see you again on your next visit.
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cctx
Top Contributor
70 reviews 70 reviews
66 hotel reviews
Reviews in 43 cities Reviews in 43 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 7, 2014

Stayed in a lesser room than our last stay. The head of the bed is up against the bathroom. Not the best configuration. Front desk was efficient but not overly friendly. Love the fruit infused water. Limited food options around the hotel but a decent lobby bar.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon L, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 9, 2014
I am glad to learn you enjoyed the shuttle service and fruit infused water!

Your comment about the friendliness of the front desk is concerning. We work hard to find and train exceptionally friendly team members and take feedback very seriously.

I would welcome the opportunity to discuss your experience personally off line. I can be reached at 512 386 7464.
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Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 E. Ben White Blvd, Austin, TX 78741
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#25 Business Hotel in Austin
#39 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Courtyard Austin Airport hotel is located just 2 miles from Austin-Bergstrom Airport. We provide a free airport shuttle and reasonably-priced park and fly service making us a standout among Austin airport hotels. We are also the only hotel in the area that offers cook-to-order eggs and a large variety of healthier breakfast options at the Courtyard Cafe - plus we even have an evening bar serving cocktails, beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and plush Marriott bedding, or hit the fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

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