Prior to August 2013 a block of rooms was reserved at this hotel for a wedding. On August 11, 2013 a king-suite was reserved and confirmed for use as a reception suite for the Brides family. Twice prior to September 27th check in, Courtyard sent emails confirming the reservation and clearly stating our requirements to notify them if we would not honor the reservation. Upon arriving we were informed that the Suite was not available as the previous party had requested to stay for another night. We were offered two king rooms (No space to receive guests) or having it the last two days of the reservation. After being told neither was acceptable, they offered a King-Suite at another facility (Now the reception meeting and guest rooms would not be located in one place) the response was they could not force the prior guest to vacate the room. Thank you Courtyard for ruining the biggest day a guest can expect.
- Official Description (provided by the hotel):
- The Courtyard Austin Airport hotel is located just 2 miles from Austin-Bergstrom Airport. We provide a free airport shuttle and reasonably-priced park and fly service making us a standout among Austin airport hotels. We are also the only hotel in the area that offers cook-to-order eggs and a large variety of healthier breakfast options at the Courtyard Cafe - plus we even have an evening bar serving cocktails, beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and plush Marriott bedding, or hit the fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Austin Airport Hotel Austin
- Courtyard Austin Airport
- Austin Courtyard
- Austin Marriott