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“Very comfortable stay” 5 of 5 stars
Review of Courtyard by Marriott Austin Airport

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Courtyard by Marriott Austin Airport
3.0 of 5 Hotel   |   7809 E. Ben White Blvd, Austin, TX 78741 (South Austin)   |  
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Ranked #31 of 187 Hotels in Austin
GreenLeadersSilver level
Carlsbad, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Very comfortable stay”
5 of 5 stars Reviewed June 27, 2013

I was in Austin for a business meeting and found this hotel to be an excellent place to stay. The hotel is in a great location and very close to the airport. The service provided by the staff was wonderful.
Taylor at the front desk was especially friendly and helpful.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 28, 2013
Thank you for the kind words about our hotel! We agree that The Courtyard Austin Airport is an excellent place to stay due to our great location, just 2 miles from the airport and 4 miles from downtown. Taylor is doing a wonderful job and we will be sure to let her know of your feedback! We look forward to seeing you the next time you're in Austin!
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320 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Mountain View
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 26, 2013 via mobile

The Austin airport Courtyard is like an orphan cousin of a great hotel family. It is inflected, it needs attention and love. The staff are kind and helpful but all appear in training. The rooms are just OK, need attention and upgrade. The shower has no water pressure. And even when it is over 100 F outside, nobody thought about leaving water bottles in the rooms. The location I'm convenient for an early flight but it deserve some attention from the excellent Marriott hotel family.

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 27, 2013
Thank you for the playful analogy regarding our hotel and for the kind recognition of our staff. We agree that Austin can be very hot during the summer months so we do offer complimentary fruit-infused water in our lobby for all guests and also sell bottled water in our 24-hr lobby Market. Just this past week we had our water pressure and hot water heater tested, so hopefully when you come back next time you can take a relaxing shower after a long flight with no issues! We do value all guest feedback and appreciate you sharing your experiences. See you next visit!
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Albuquerque
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 25, 2013

We canceled our stay at super 8 and drove over here. The lady was very accomadating to bargain with me on the price of the stay. We viewed the pool and room before deciding to stay. No free breakfast here but we were comfortable and my daughter had the option of a pool. The bed was very comfortable and the pillows were great. The comforter was very nice. Great coffee and creamers downstairs in the morning. Refreshing fruit infused water and cookies in the afternoon. The bathroom was nice with granite counters. Shower had a good stream of water. Paul Mitchell shampoo and conditioner. The pool was indoor and small ( water was a little murky). The hot tub jets were not very strong at all. Overall we had a comfortable stay. They picked my husband up at the airport very quickly. We were an hour away and they got to him in 10 minutes. Very hospitable and professional staff.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2013
Thank you for taking the time to write a review about our property! We are glad to hear that your family was able to use our indoor pool and hot tub! Also good to hear that you were able to take advantage of our complimentary airport shuttle service! I will also be sure to let my staff know they were professional and hospitable and to keep up the good job! We would like to invite you back to our property the next time you are in Austin, TX!
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Orlando
2 reviews
5 of 5 stars Reviewed June 24, 2013

The people that work at this particular Courtyard are an example for all Marriott Hotels. I especially want to acknowledge Taylor and Nick. They are incredible! When I checked in, Taylor drove the shuttle from the airport, checked me in and then answered calls at the front desk. All with a polite smile! Everyone was very accommodating. When I missed my morning shuttle to the airport the Operations Manager, Sarai, drove her personal car around and gave me a prompt ride! The hotel was clean, the pool was well maintained and the food was good. My week of long work hours was enjoyable due to their accommodations!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 25, 2013
Thank you for the kind words about our staff at the Courtyard Austin Airport! We pride ourselves on customer service, because we know that whether traveling for business or leisure, travel can be very tiring. I am personally glad to hear that we were able to make your week with us more enjoyable and will let my staff know how proud I am of them. We would like to invite you back to the Courtyard Austin Airport during your next trip to the Live Music Capital of The World, Austin, TX!
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 21, 2013

I had a great experience at this Hotel and would highly recommend it! I was promptly greeted at the airport by Shoshana who picked me a up in the hotels courtesy shuttle van. Upon arrival to the hotel, Roxanna arranged my room check in and was very professional and prompt.

The hotel has a nice gym and the location from the airport is extremely convenient!
Will be staying there routinely on my next visit.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 25, 2013
Thank you for recommending us as a good hotel to stay at in Austin, TX! We're glad to hear that our complimentary shuttle service and newly renovated gym was of good service to you. We will be sure to tell Shoshana and Roxanna how well they are doing. We look forward to your return to the Courtyard Austin Airport!
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Ewing, New Jersey
1 review
5 of 5 stars Reviewed June 20, 2013

Normally, I stay downtown at a full service hotel whenever doing a business trip, but after staying at the Courtyard by Austin airport, I was pleasantly suprised by the lively atmosphere and great service and I have made an exception for when I'm working in Austin. Jen brings the bar/restaraunt to life with her lively personality and great service. Also, Shoshone is always ready to help and greet you at the airport pickup with a smile no matter how late and tired you are when you roll in. Its great service that makes a great hotel!

Room Tip: get a room away from the airport side
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 21, 2013
Thank you for taking the time to write a review about our hotel! We are glad that you gave us the opportunity to host you during your recent visit to Austin! We do pride ourselves on serving every guest to the best of our ability and we appreciate your feedback about Jen and Shoshanah! We will be sure to let them know how well they are doing! Also, we are glad that our complimentary shuttle service was of good use to you! We hope to see you at The Courtyard Austin Airport during your next visit to Austin!
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Dallas, Texas
1 review
5 of 5 stars Reviewed June 19, 2013

I was booked into this hotel and showed up dead tired mid evening after a long workday. I was debating going out, but instead ended up at the bar downstairs for soup & salad. There was a lovely young woman named Jen who was tending bar and serving food to about 25 people with much grace and humor. She made a cheerful (and good) recommendation and I was able to regroup and relax. It was a very pleasant surprise and made a routine night much more enjoyable.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 20, 2013
Thank you for taking the time to compliment our wonderful bartender, Jen! She is a huge asset to our team as she is always smiling and working hard to please all of our guests! We are glad that you were able to relax and enjoyed your stay with us! We look forward to accomodating you the next time you are in the live music capital of the world, Austin, TX!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 E. Ben White Blvd, Austin, TX 78741
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#21 Business Hotel in Austin
#36 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Courtyard Austin Airport hotel is located just 2 miles from Austin-Bergstrom Airport. We provide a free airport shuttle and reasonably-priced park and fly service making us a standout among Austin airport hotels. We are also the only hotel in the area that offers cook-to-order eggs and a large variety of healthier breakfast options at the Courtyard Cafe - plus we even have an evening bar serving cocktails, beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and plush Marriott bedding, or hit the fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

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