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“Nice place” 4 of 5 stars
Review of Courtyard by Marriott Austin Airport

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Courtyard by Marriott Austin Airport
3.0 of 5 Hotel   |   7809 East Ben White Boulevard, Austin, TX 78741 (South Austin)   |  
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Ranked #28 of 184 hotels in Austin
GreenLeadersSilver level
Albuquerque
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Nice place”
4 of 5 stars Reviewed June 25, 2013

We canceled our stay at super 8 and drove over here. The lady was very accomadating to bargain with me on the price of the stay. We viewed the pool and room before deciding to stay. No free breakfast here but we were comfortable and my daughter had the option of a pool. The bed was very comfortable and the pillows were great. The comforter was very nice. Great coffee and creamers downstairs in the morning. Refreshing fruit infused water and cookies in the afternoon. The bathroom was nice with granite counters. Shower had a good stream of water. Paul Mitchell shampoo and conditioner. The pool was indoor and small ( water was a little murky). The hot tub jets were not very strong at all. Overall we had a comfortable stay. They picked my husband up at the airport very quickly. We were an hour away and they got to him in 10 minutes. Very hospitable and professional staff.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 26, 2013
Thank you for taking the time to write a review about our property! We are glad to hear that your family was able to use our indoor pool and hot tub! Also good to hear that you were able to take advantage of our complimentary airport shuttle service! I will also be sure to let my staff know they were professional and hospitable and to keep up the good job! We would like to invite you back to our property the next time you are in Austin, TX!
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311 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando
2 reviews
5 of 5 stars Reviewed June 24, 2013

The people that work at this particular Courtyard are an example for all Marriott Hotels. I especially want to acknowledge Taylor and Nick. They are incredible! When I checked in, Taylor drove the shuttle from the airport, checked me in and then answered calls at the front desk. All with a polite smile! Everyone was very accommodating. When I missed my morning shuttle to the airport the Operations Manager, Sarai, drove her personal car around and gave me a prompt ride! The hotel was clean, the pool was well maintained and the food was good. My week of long work hours was enjoyable due to their accommodations!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 25, 2013
Thank you for the kind words about our staff at the Courtyard Austin Airport! We pride ourselves on customer service, because we know that whether traveling for business or leisure, travel can be very tiring. I am personally glad to hear that we were able to make your week with us more enjoyable and will let my staff know how proud I am of them. We would like to invite you back to the Courtyard Austin Airport during your next trip to the Live Music Capital of The World, Austin, TX!
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Los Angeles, California
1 review
4 of 5 stars Reviewed June 21, 2013

I had a great experience at this Hotel and would highly recommend it! I was promptly greeted at the airport by Shoshana who picked me a up in the hotels courtesy shuttle van. Upon arrival to the hotel, Roxanna arranged my room check in and was very professional and prompt.

The hotel has a nice gym and the location from the airport is extremely convenient!
Will be staying there routinely on my next visit.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 25, 2013
Thank you for recommending us as a good hotel to stay at in Austin, TX! We're glad to hear that our complimentary shuttle service and newly renovated gym was of good service to you. We will be sure to tell Shoshana and Roxanna how well they are doing. We look forward to your return to the Courtyard Austin Airport!
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Ewing, New Jersey
1 review
5 of 5 stars Reviewed June 20, 2013

Normally, I stay downtown at a full service hotel whenever doing a business trip, but after staying at the Courtyard by Austin airport, I was pleasantly suprised by the lively atmosphere and great service and I have made an exception for when I'm working in Austin. Jen brings the bar/restaraunt to life with her lively personality and great service. Also, Shoshone is always ready to help and greet you at the airport pickup with a smile no matter how late and tired you are when you roll in. Its great service that makes a great hotel!

Room Tip: get a room away from the airport side
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 21, 2013
Thank you for taking the time to write a review about our hotel! We are glad that you gave us the opportunity to host you during your recent visit to Austin! We do pride ourselves on serving every guest to the best of our ability and we appreciate your feedback about Jen and Shoshanah! We will be sure to let them know how well they are doing! Also, we are glad that our complimentary shuttle service was of good use to you! We hope to see you at The Courtyard Austin Airport during your next visit to Austin!
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Dallas, Texas
1 review
5 of 5 stars Reviewed June 19, 2013

I was booked into this hotel and showed up dead tired mid evening after a long workday. I was debating going out, but instead ended up at the bar downstairs for soup & salad. There was a lovely young woman named Jen who was tending bar and serving food to about 25 people with much grace and humor. She made a cheerful (and good) recommendation and I was able to regroup and relax. It was a very pleasant surprise and made a routine night much more enjoyable.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 20, 2013
Thank you for taking the time to compliment our wonderful bartender, Jen! She is a huge asset to our team as she is always smiling and working hard to please all of our guests! We are glad that you were able to relax and enjoyed your stay with us! We look forward to accomodating you the next time you are in the live music capital of the world, Austin, TX!
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Austin, Texas
1 review
5 of 5 stars Reviewed June 19, 2013

Enjoyed dinner in the lounge ... good value ... Great service ... young Lady named Jen! Wireless internet allows business mix with pleasure of dining.
Rooms clean, spacious and comfortable with close proximity to airport ... void of noise pollution.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 20, 2013
Thank you for taking the time to write a review about our property! We are glad to hear that you were able to get some work done via our complimentary WIFI while enjoying dinner with our wonderful bartender, Jen! She is always doing whatever it takes to make sure our guests have an enjoyable time at the bar! We will be sure to let her know the impact she makes on all of our valued guests! We look forward to being able to accomodate you the next time you are in Austin!
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New Castle, Delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 18, 2013

This Courtyard is conveniently located close to the airport with complimentary airport shuttle service. The room (non-smoking king) was comfortable, clean, soundproof and good-sleeping/firm bed. Refrigerator and microwave was an added plus. The staff is helpful and friendly. The little bar and eatery is open Monday thru Friday only. I recommend a rental car because you are riding distance from downtown and anything else you may want to do. Cab cost is expensive. In walking distance, there is a Waffle House, 7 Eleven and Denny's (at another nearby hotel).

Room Tip: 2nd floor - room 218
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, June 20, 2013
Thank you for the kind words about our staff! As you noted, we are the most centrally located Marriott property between Austin-Bergstrom International airport and downtown Austin. We are glad to hear that our complimentary shuttle service was of convenience to you during your stay with us! We look forward to being able to host you during your next trip to the wonderful Austin, TX!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 East Ben White Boulevard, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#15 Business Hotel in Austin
#28 Spa Hotel in Austin
#37 Romantic Hotel in Austin
#39 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
Official Description (provided by the hotel):
Guests of the Courtyard Austin Airport will enjoy the close proximity to music, art, museums, and a world-class university. This Austin airport hotel features an on-site restaurant and offers complimentary airport shuttle service and high-speed Internet Access. It is also just minutes from Sixth Street, the University of Texas, the State Capitol, the Austin Convention Center and businesses such as Data Foundry, GM and Tokyo Electron. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

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