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“Best Service in Austin” 5 of 5 stars
Review of Courtyard by Marriott Austin Airport

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Courtyard by Marriott Austin Airport
3.0 of 5 Hotel   |   7809 E. Ben White Blvd, Austin, TX 78741 (South Austin)   |  
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Ranked #52 of 190 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Cincinnati, Ohio
1 review
“Best Service in Austin”
5 of 5 stars Reviewed December 6, 2012

During my recent stay, the Front Desk personnel (Dorothy) provided me with a training route (run) which was safe and convenient, and also restaurant recommendations which were excellent. I travel 75% of the time for business, so I will return to this hotel! Great service and location.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, Director of Sales at Courtyard by Marriott Austin Airport, responded to this review, December 14, 2012
Thank you so much for your kind words!
It was truly a pleasure taking care of a fellow runner and I look forward to hosting your next stay with us!

If I may ever be of service, please contact me directly so that I may continue to provide you with an excellent stay experience in Austin!

Warmest Wishes,
Dorothy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • French first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Austin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

The hotel staff was excellent when I checked in. I was on the phone, distracted and they did a good job getting me set without me having to disconnect. The complimentary gift waiting in my room was deeply appreciated.

After several long working hours in the room, I went downstairs for directions for fastfood places. Your OUTSTANDING bartender Jennifer Elliott greeted me with the sincerest, friendliest smile in Austin, TX. She made excellent recommendations for beverages and food.

Watching and listening her work and greeting each customer, like their her personal friends, sets an exemplary model all staff members should pattern. I could write on and on but just watch work for an hour and you'll understand you have your next staff manager.

Room Tip: Stay at the Austin Marriott Courtyard and meet Jen the bartender.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Thank you for recognizing Jen. We're glad you enjoyed your experience at her bar. We're so happy to hear you enjoyed your stay with us and experienced the hospitality Austin and Marriott are known for. We can't wait to see you on your next trip.
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Santa Fe, N.M.
Level Contributor
67 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed November 27, 2012

I stayed here for one night on a brief trip to Austin and had no complaints. The lobby and bar area are comfortable and welcoming, and the front desk folks were helpful in finding a local diner that served dinner late. I had no complaints about the guest room, which was pretty typical Courtyard fare, nothing fancy but clean and well maintained. Overall, this is a comfortable, service-oriented airport hotel and I would recommend it.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Thank you for the response, we appredciate the feedback. If there is anything we can do to improve your Courtyard Austin Airport experience, please let us know. Next time you come, we would like to earn that five star to your experience.
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Sanford, Florida
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 26, 2012

We came to visit family in Austin for the Thanksgiving holiday and after the Formula 1 race. The lobby was still decorated with the Formula 1 stuff and we wish we would have been there for the festivities. The hotel sets up on a hill overlooking downtown and the airport is an ear shot away. The room was nice and the staff was friendly and helpful. The only true negative to this hotel is based on our recent travels. All the other hotels have furnished us with some type of free breakfast - most even included hot food. This hotel doesn't offer free breakfast and it was quite a surprise. I think that they are just keeping with the city motto - KEEP AUSTIN WEIRD.

Room Tip: Our room on the second floor faced the front of the hotel. There was a little annoying humming soun...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 14, 2012
Dear Guest,

Thank you so much for taking the time to write us a response. We truly appreciate feedback and take all of it into account when planning and executing our day. We are so happy to hear you were welcomed by friendly staff and enjoyed the proximity to the Austin airport. Although we do not offer a complimentary breakfast, we have found that our guests truly enjoy our cooked to order menu items and full service restaurant.

We would love the opportunity to improve your experience should you make another trip to Austin. Please contact us directly for future travels so we can to everything in our power to accommodate your stay.

Warmest wishes,
The Courtyard Austin Airport
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1 review
4 of 5 stars Reviewed November 15, 2012

I travel a lot do to business. It is hard being away from home where everything is more familiar. However, the group that employees this hotel is one of a kind. As soon as I walked in the lobby I see a live pianist playing in the back ground. I was greatly welcomed with smiling faces that worked quickly and professionally in a Formula 1 decorated lobby. The atmosphere was just prefect after a very stressful day. Rooms where standardly clean. Very comfortable bed. No fridge, but that was quickly redeemed by the bar where I found a dinner menu and a bartender named, Jenn. Customer service is a dying breed... And this girl has what it takes. I found her being very professional, delightfully funny, and laid back. I had fun. Thanks for a great stay, Jenn... And all that work there. I will be coming back here.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
It is so great to hear that you felt at home during your time with us. We truly enjoyed all of the excitement of having Formula 1 in town. Jenn is a great asset to our team and we love to hear that she is continuing to make our guests feel welcome. We hope to see you again next year when the race comes back to town in the fall.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I would have to say finding the Courtyard Marriott Austin Airport had to be one of our best finds for our destination wedding! When I called to get pricing for room blocks earlier this year, I spoke with Brittani Dunlap and she completely sold my mom and me on this location. Being that we live in California, and are not familiar with hotels in Austin, it was so nice to have someone like Brittani answering all of our questions and providing us with information about the area, their location and things to do while we were in town. Brittani not only helped us get our room block for our wedding in October, but she also provided me with transportation information, rehearsal dinner options, event ideas and helped me with numerous items when I actually arrived in Austin for our wedding. The hotel is located very close to the airport, so it was very convenient for all of our out of town guests to just take the Courtyard shuttle that they provide to and from the airport. The staff was friendly, professional and practically became part of the family by the time we all left. They have a small bar area that gave us a great location to visit with all of our wedding guests each night. Jenn, the bartender, was amazing! We had so many family and friends at the bar, in addition to the other guests, and she always remain friendly, patient and quickly took care of everyone ordering drinks and food. Brittani, Jenn and the entire staff that was working during our wedding week really helped make us feel like we were at home. I highly recommend this hotel to anyone planning a wedding who is looking for nice property, where the staff is friendly and makes you and your guests feel at home. I also think this is a great hotel for business, personal or anyone who is looking for a nice and clean hotel that is located close to the airport as well as close to downtown. Thank you Brittani and the entire Courtyard Marriott Austin Airport staff for helping make our wedding week perfect!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, November 15, 2012
Dear Guest,

Congratulations on your recent marriage and thank you for allowing us to be part of your special time. I am truly appreciative of your praise towards Brittney, Jennifer and the rest of my team; without them this would just be another hotel. We look forward to hosting you again for any future stays in Austin.

All the best for the future!
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Lake Jackson, Texas
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed here for 3 nights while our son was getting married. The staff at the hotel was outstanding and worked to make our stay pleasant, not only for us, but all our family and friends that stayed as well.
The accommodations were perfect and every need we had was handled in a courteous and expedient manner.
The brunch we had on Sunday for all our family and friends was a big hit and enjoyed by everyone. The food was wonderful and I think it was the perfect end to a great weekend.
The extra care given during our stay definitely makes this hotel a recommended stay to anyone visiting Austin!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Dear guest,

We are so honored to earn your business for your son's wedding. We take pride in the service we provide our guests and it is so nice to be recognized for that. We are glad you enjoyed your time with us and truly appreciate any recommendations you give to your family and friends. We look forward to hosting them in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 E. Ben White Blvd, Austin, TX 78741
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#30 Business Hotel in Austin
#52 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
NEWLY-RENOVATED! The Courtyard Austin Airport hotel just 2 miles from Austin-Bergstrom Airport, has just been renovated. With all new furnishings, free airport shuttle and reasonably-priced park and fly service, we're a standout among Austin airport hotels. Our new lobby is highlighted by the Bistro offering healthy breakfast items and Starbucks coffee. We even have a separate lobby bar serving cocktails and local beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and comfy new sofas, or hit the 24-hour fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

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