The hotel staff was excellent when I checked in. I was on the phone, distracted and they did a good job getting me set without me having to disconnect. The complimentary gift waiting in my room was deeply appreciated.
After several long working hours in the room, I went downstairs for directions for fastfood places. Your OUTSTANDING bartender Jennifer Elliott greeted me with the sincerest, friendliest smile in Austin, TX. She made excellent recommendations for beverages and food.
Watching and listening her work and greeting each customer, like their her personal friends, sets an exemplary model all staff members should pattern. I could write on and on but just watch work for an hour and you'll understand you have your next staff manager.