We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Most welcoming hotel and bar I have seen in years.” 4 of 5 stars
Review of Courtyard by Marriott Austin Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Courtyard by Marriott Austin Airport to your Saves list
Courtyard by Marriott Austin Airport
3.0 of 5 Hotel   |   7809 E. Ben White Blvd, Austin, TX 78741 (South Austin)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Third Night's a Charm
Ranked #34 of 187 Hotels in Austin
GreenLeadersSilver level
1 review
“Most welcoming hotel and bar I have seen in years.”
4 of 5 stars Reviewed November 15, 2012 via mobile

I travel a lot do to business. It is hard being away from home where everything is more familiar. However, the group that employees this hotel is one of a kind. As soon as I walked in the lobby I see a live pianist playing in the back ground. I was greatly welcomed with smiling faces that worked quickly and professionally in a Formula 1 decorated lobby. The atmosphere was just prefect after a very stressful day. Rooms where standardly clean. Very comfortable bed. No fridge, but that was quickly redeemed by the bar where I found a dinner menu and a bartender named, Jenn. Customer service is a dying breed... And this girl has what it takes. I found her being very professional, delightfully funny, and laid back. I had fun. Thanks for a great stay, Jenn... And all that work there. I will be coming back here.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
It is so great to hear that you felt at home during your time with us. We truly enjoyed all of the excitement of having Formula 1 in town. Jenn is a great asset to our team and we love to hear that she is continuing to make our guests feel welcome. We hope to see you again next year when the race comes back to town in the fall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

321 reviews from our community

Traveler rating
    178
    99
    30
    11
    3
See reviews for
51
37
26
155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I would have to say finding the Courtyard Marriott Austin Airport had to be one of our best finds for our destination wedding! When I called to get pricing for room blocks earlier this year, I spoke with Brittani Dunlap and she completely sold my mom and me on this location. Being that we live in California, and are not familiar with hotels in Austin, it was so nice to have someone like Brittani answering all of our questions and providing us with information about the area, their location and things to do while we were in town. Brittani not only helped us get our room block for our wedding in October, but she also provided me with transportation information, rehearsal dinner options, event ideas and helped me with numerous items when I actually arrived in Austin for our wedding. The hotel is located very close to the airport, so it was very convenient for all of our out of town guests to just take the Courtyard shuttle that they provide to and from the airport. The staff was friendly, professional and practically became part of the family by the time we all left. They have a small bar area that gave us a great location to visit with all of our wedding guests each night. Jenn, the bartender, was amazing! We had so many family and friends at the bar, in addition to the other guests, and she always remain friendly, patient and quickly took care of everyone ordering drinks and food. Brittani, Jenn and the entire staff that was working during our wedding week really helped make us feel like we were at home. I highly recommend this hotel to anyone planning a wedding who is looking for nice property, where the staff is friendly and makes you and your guests feel at home. I also think this is a great hotel for business, personal or anyone who is looking for a nice and clean hotel that is located close to the airport as well as close to downtown. Thank you Brittani and the entire Courtyard Marriott Austin Airport staff for helping make our wedding week perfect!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review, November 15, 2012
Dear Guest,

Congratulations on your recent marriage and thank you for allowing us to be part of your special time. I am truly appreciative of your praise towards Brittney, Jennifer and the rest of my team; without them this would just be another hotel. We look forward to hosting you again for any future stays in Austin.

All the best for the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Jackson, Texas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed here for 3 nights while our son was getting married. The staff at the hotel was outstanding and worked to make our stay pleasant, not only for us, but all our family and friends that stayed as well.
The accommodations were perfect and every need we had was handled in a courteous and expedient manner.
The brunch we had on Sunday for all our family and friends was a big hit and enjoyed by everyone. The food was wonderful and I think it was the perfect end to a great weekend.
The extra care given during our stay definitely makes this hotel a recommended stay to anyone visiting Austin!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Dear guest,

We are so honored to earn your business for your son's wedding. We take pride in the service we provide our guests and it is so nice to be recognized for that. We are glad you enjoyed your time with us and truly appreciate any recommendations you give to your family and friends. We look forward to hosting them in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
175 reviews 175 reviews
43 hotel reviews
Reviews in 64 cities Reviews in 64 cities
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed November 9, 2012

Stayed here two nights. Arrived first night very late. Hotel shuttle does not run late so had to catch a taxi ($13 from airport). Check in was quickbut found there is no room service, and no mini bar either. There are some basic packaged foods in the lobby vending machine. Room itself was very decent, not luxury but comfortable and clean. Breakfast was basic but well made. However, it seems the concept of tea isn't well understood as the hot water machine spewed lukewarm water into very odd shaped heavy mugs. Pointless. Juice machine spewed out very diluted apple juice and when pointed to staff, she proceeded to replace the empty concentrate bottle with a sheepish look. Staff was very helpful at reception.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Dear Guest,

Thank you so much for your feedback. We take pride in the cleanliness of our hotel and the outstanding service of our staff. Although the shape might be a bit unusual, the added thickness of our mugs is in place to keep your beverage hotter longer. Thank you for bringing this juice machine to our attention, we will make sure it is in proper order. Should you come to Austin in the future, we would love to have a chance to improve your overall experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 8, 2012

Reservations process was easy online - I had a great $101/night AAA rate which included tax/fees. The front desk staff was always helpful and knowledgable. This is one of the area's few free airport shuttles, very convenient but does, as mentioned by others, have some night hours limitations. The room was really clean with a functional layout, comfortable bed, microwave and refrigerator, desk, sofa, and convenient electrical outlets at both the desk and at bedside tables. Although I could hear some airplane noise it was a distant drone and did not bother me at all.
The breakfast was not included in the cost of the room and seemed expensive for a fairly limited food selection, particularly the "continental" offering which is often free at this level of accommodation. Breakfast area service was adequate. Getting to this lodging is still a little confusing and although I did see the lighted sign driving in from one direction I think it would be helpful to add more signage driving in from the gas station side of the hotel.
I had a great 3 night weekend stay in early November and will definitely stay there again when I travel to Austin.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Thank you so much for this response! We are glad you enjoyed your experience. We do our best to accommodate as many guests as possible with our complimentary shuttle. In fact, our hotel is able to offer the longest hours of operation for shuttles in the area, from 4:00 AM to 11:30PM daily. So sorry to hear you had such a late flight!

We are glad that you were able to enjoy our airport location. Our engineers quadruple paned each window to ensure comfort for our guests, and a quiet night's sleep.

We are glad you enjoyed your trip to Austin and look forward to hosting you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukie, Oregon
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 7, 2012

Courtyard is my favorite Marriott brand and this property lived up to my high expectations in almost every regard. I picked the location close to the airport because our flight from the Pacific Northwest did not arrive AUS until after midnight.
Alas, found out that the hotel shuttle quits operating earlier and the car rental agencies would be closed. We had to take a taxi to the hotel; the next morning our friendly hotel shuttle driver took us directly to the car pick-up location at the airport.

We were at the hotel less than 12 hours however were impressed with the friendly front desk staff upon arrival and departure. Good service also at the breakfast buffet. Our room was an Executive King...excellent in all aspects.

I do have a complaint about Marriott's follow-up email surveys: they are way too long with too many repetitive questions. Shouldn't need to spend as much time replying to a survey as we spent in the room!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 6, 2012
Dear guest,

We greatly appreciate your feedback. Courtyard Austin Airport offers the longest hours of complimentary shuttle service from the airport, between 4:00 AM and 11:30 PM daily. We do our best to accommodate the needs of our guests and are so sorry to hear you had such a late flight!

It's great to hear you enjoyed the Executive King, it is one of our most popular rooms!

Austin is an exciting city, with tons to offer. We hope the next time you see us you can stay longer and take time to enjoy it. Ask any of our staff members about local recommendations. We all have our favorite spots.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion
1 review
5 of 5 stars Reviewed November 6, 2012

Pleasant Stay,
This hotel was a very pleasant experience. It had a relaxing lounge area and a comfortable bar atmosphere. Also, Brittani the Sales Coordinator assisted me with print outs I need for a meeting, she had them completed and personally delivered to my room within 5-minutes.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review, December 5, 2012
We are so happy to hear you enjoyed your stay with us. We are so glad Brittani was helpful to you. We hope that you enjoyed your trip to Austin and to see you for your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courtyard by Marriott Austin Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Austin Airport

Address: 7809 E. Ben White Blvd, Austin, TX 78741
Location: United States > Texas > Austin > South Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#25 Business Hotel in Austin
#38 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Austin Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Courtyard Austin Airport hotel is located just 2 miles from Austin-Bergstrom Airport. We provide a free airport shuttle and reasonably-priced park and fly service making us a standout among Austin airport hotels. We are also the only hotel in the area that offers cook-to-order eggs and a large variety of healthier breakfast options at the Courtyard Cafe - plus we even have an evening bar serving cocktails, beer and wine (5pm-11pm Mon-Fri). Business travelers appreciate our close proximity to downtown Austin, the convention center and Department of Veterans Affairs. Enjoy a weekend getaway and visit nearby attractions like 6th Street, Zilker Park and Circuit of the Americas. Relax in your room equipped with flat-screen TVs, free WiFi and plush Marriott bedding, or hit the fitness center or indoor pool to stay active. Make the most of your next trip to the Lone Star State at Courtyard Austin Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Expedia, Priceline, Orbitz, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Courtyard by Marriott Austin Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard Austin Airport
Austin Courtyard
Austin Marriott

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Austin Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.