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Courtyard by Marriott Austin Airport: Traveler Reviews

3.0 of 5
7809 East Ben White Boulevard, Austin, TX 78741 (South Austin)
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Ranked #9 of 179 hotels in Austin
Most recent review
5 of 5 stars Reviewed November 12, 2012
Erin P San Diego, California
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187 reviews from our community

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Traveler rating
    109
    59
    13
    5
    1
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San Diego, California
1 review
1 helpful vote 1 helpful vote
“Our Wedding Week Home Away From Home”
5 of 5 stars Reviewed November 12, 2012

I would have to say finding the Courtyard Marriott Austin Airport had to be one of our best finds for our destination wedding! When I called to get pricing for room blocks earlier this year, I spoke with Brittani Dunlap and she completely sold my mom and me on this location. Being that we live in California, and are not familiar with hotels in Austin, it was so nice to have someone like Brittani answering all of our questions and providing us with information about the area, their location and things to do while we were in town. Brittani not only helped us get our room block for our wedding in October, but she also provided me with transportation information, rehearsal dinner options, event ideas and helped me with numerous items when I actually arrived in Austin for our wedding. The hotel is located very close to the airport, so it was very convenient for all of our out of town guests to just take the Courtyard shuttle that they provide to and from the airport. The staff was friendly, professional and practically became part of the family by the time we all left. They have a small bar area that gave us a great location to visit with all of our wedding guests each night. Jenn, the bartender, was amazing! We had so many family and friends at the bar, in addition to the other guests, and she always remain friendly, patient and quickly took care of everyone ordering drinks and food. Brittani, Jenn and the entire staff that was working during our wedding week really helped make us feel like we were at home. I highly recommend this hotel to anyone planning a wedding who is looking for nice property, where the staff is friendly and makes you and your guests feel at home. I also think this is a great hotel for business, personal or anyone who is looking for a nice and clean hotel that is located close to the airport as well as close to downtown. Thank you Brittani and the entire Courtyard Marriott Austin Airport staff for helping make our wedding week perfect!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSRN, General Manager at Courtyard by Marriott Austin Airport, responded to this review
November 15, 2012
Dear Guest,

Congratulations on your recent marriage and thank you for allowing us to be part of your special time. I am truly appreciative of your praise towards Brittney, Jennifer and the rest of my team; without them this would just be another hotel. We look forward to hosting you again for any future stays in Austin.

All the best for the future!
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Lake Jackson, Texas
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Austin Wedding event”
5 of 5 stars Reviewed November 12, 2012

We stayed here for 3 nights while our son was getting married. The staff at the hotel was outstanding and worked to make our stay pleasant, not only for us, but all our family and friends that stayed as well.
The accommodations were perfect and every need we had was handled in a courteous and expedient manner.
The brunch we had on Sunday for all our family and friends was a big hit and enjoyed by everyone. The food was wonderful and I think it was the perfect end to a great weekend.
The extra care given during our stay definitely makes this hotel a recommended stay to anyone visiting Austin!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review
December 6, 2012
Dear guest,

We are so honored to earn your business for your son's wedding. We take pride in the service we provide our guests and it is so nice to be recognized for that. We are glad you enjoyed your time with us and truly appreciate any recommendations you give to your family and friends. We look forward to hosting them in the future.
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Cambridge, United Kingdom
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
“Helpful staff, good facilities and location”
3 of 5 stars Reviewed November 9, 2012

Stayed here two nights. Arrived first night very late. Hotel shuttle does not run late so had to catch a taxi ($13 from airport). Check in was quickbut found there is no room service, and no mini bar either. There are some basic packaged foods in the lobby vending machine. Room itself was very decent, not luxury but comfortable and clean. Breakfast was basic but well made. However, it seems the concept of tea isn't well understood as the hot water machine spewed lukewarm water into very odd shaped heavy mugs. Pointless. Juice machine spewed out very diluted apple juice and when pointed to staff, she proceeded to replace the empty concentrate bottle with a sheepish look. Staff was very helpful at reception.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review
December 6, 2012
Dear Guest,

Thank you so much for your feedback. We take pride in the cleanliness of our hotel and the outstanding service of our staff. Although the shape might be a bit unusual, the added thickness of our mugs is in place to keep your beverage hotter longer. Thank you for bringing this juice machine to our attention, we will make sure it is in proper order. Should you come to Austin in the future, we would love to have a chance to improve your overall experience.
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Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“clean & comfy with very minor drawbacks”
4 of 5 stars Reviewed November 8, 2012

Reservations process was easy online - I had a great $101/night AAA rate which included tax/fees. The front desk staff was always helpful and knowledgable. This is one of the area's few free airport shuttles, very convenient but does, as mentioned by others, have some night hours limitations. The room was really clean with a functional layout, comfortable bed, microwave and refrigerator, desk, sofa, and convenient electrical outlets at both the desk and at bedside tables. Although I could hear some airplane noise it was a distant drone and did not bother me at all.
The breakfast was not included in the cost of the room and seemed expensive for a fairly limited food selection, particularly the "continental" offering which is often free at this level of accommodation. Breakfast area service was adequate. Getting to this lodging is still a little confusing and although I did see the lighted sign driving in from one direction I think it would be helpful to add more signage driving in from the gas station side of the hotel.
I had a great 3 night weekend stay in early November and will definitely stay there again when I travel to Austin.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review
December 6, 2012
Thank you so much for this response! We are glad you enjoyed your experience. We do our best to accommodate as many guests as possible with our complimentary shuttle. In fact, our hotel is able to offer the longest hours of operation for shuttles in the area, from 4:00 AM to 11:30PM daily. So sorry to hear you had such a late flight!

We are glad that you were able to enjoy our airport location. Our engineers quadruple paned each window to ensure comfort for our guests, and a quiet night's sleep.

We are glad you enjoyed your trip to Austin and look forward to hosting you in the future.
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Milwaukie, Oregon
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Friendly Staff, Good Room, No Late Shuttle”
4 of 5 stars Reviewed November 7, 2012

Courtyard is my favorite Marriott brand and this property lived up to my high expectations in almost every regard. I picked the location close to the airport because our flight from the Pacific Northwest did not arrive AUS until after midnight.
Alas, found out that the hotel shuttle quits operating earlier and the car rental agencies would be closed. We had to take a taxi to the hotel; the next morning our friendly hotel shuttle driver took us directly to the car pick-up location at the airport.

We were at the hotel less than 12 hours however were impressed with the friendly front desk staff upon arrival and departure. Good service also at the breakfast buffet. Our room was an Executive King...excellent in all aspects.

I do have a complaint about Marriott's follow-up email surveys: they are way too long with too many repetitive questions. Shouldn't need to spend as much time replying to a survey as we spent in the room!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CYAPAustin_TX, General Manager at Courtyard by Marriott Austin Airport, responded to this review
December 6, 2012
Dear guest,

We greatly appreciate your feedback. Courtyard Austin Airport offers the longest hours of complimentary shuttle service from the airport, between 4:00 AM and 11:30 PM daily. We do our best to accommodate the needs of our guests and are so sorry to hear you had such a late flight!

It's great to hear you enjoyed the Executive King, it is one of our most popular rooms!

Austin is an exciting city, with tons to offer. We hope the next time you see us you can stay longer and take time to enjoy it. Ask any of our staff members about local recommendations. We all have our favorite spots.
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Additional Information about Courtyard by Marriott Austin Airport

Also Known As:
Courtyard By Marriott Austin Airport Hotel Austin
Courtyard By Marriott Austin Airport Hotel
Courtyard Austin Airport
Courtyard Austin
Austin Courtyard
Austin Marriott
Address: 7809 East Ben White Boulevard, Austin, TX 78741
Phone Number:
Region: United States > Texas > Austin > South Austin
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Austin
#24 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Guests of the Courtyard Austin Airport will enjoy the close proximity to music, art, museums, and a world-class university. This Austin airport hotel features an on-site restaurant and offers complimentary airport shuttle service and high-speed Internet Access. It is also just minutes from Sixth Street, the University of Texas, the State Capitol, the Austin Convention Center and businesses such as Data Foundry, GM and Tokyo Electron. ... more   less 
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