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Courtyard Austin Downtown/Convention Center: Traveler Reviews

3.0 of 5
300 E 4th St, Austin, TX 78701
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Ranked #22 of 186 hotels in Austin
4.0 of 5 stars 70 Reviews
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70 reviews from our community

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Traveler rating
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    34
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Date Rating
nelsconfused
dallas tx
Senior Reviewer
7 reviews
2 helpful votes
“Location! Location! Location!”
5 of 5 stars Reviewed September 20, 2011
1
person found this review helpful

My boyfriend and I stayed at the Courtyard for ACL weekend. We were able to check in early around noon and head over to the festival-Thumbs up! Rooms were great and our housekeeping was amazing! We were actually impressed at the little things she replaced-Thumps up! We decided to park in the garage for $21 a night because it was a safe place and convenient. The only issue we had here was that after a late night breakfast at Kerby Lane we returned and no parking was available...fully booked. Tired and a little annoyed (since we are paying $21 for a parking spot) I called the front desk from the garage to let them know of the situation. They were extremely nice and said to bring it to valet. We brought it up to valet and explained to the guy what we were told. He was very short and said to drive back down to the garage and take a valet spot. We explained that we were told to bring it up and again said to just park anywhere....no apology and never took our car. My boyfriend drove it back around and parked in valet-Thumbs Down! I never complained because i was too tired. All in All it is a great hotel in a great location. Oh and i read in other reviews that breakfast was now being served but we were told otherwise-Thumbs Down! Austin Java is a great place near by that they recommended.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MarriottAustinDT, Manager at Courtyard Austin Downtown/Convention Center, responded to this review
October 6, 2011
nel,
I want to say we are all sorry for the lack of hospitality you were shown after returning late and finding the parking full. We have discussed your evening and talked about how any one of us would have felt in a similar situation durring our training class so your experienced is not repeated. I thank you for your business and for sharing your comments. We look forward to rocking with you at next years ACL...those 105 degree days were a bit rough but with the later date next year ACL will be even more enjoyable!

David
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marajoe
Detroit, Michigan
Top Contributor
161 reviews
22 helpful votes
“I love Austin and this is a good location”
4 of 5 stars Reviewed September 13, 2011

I had a business trip here and loved the location of this hotel. A couple blocks from 6th street. Good value here. I have stayed here a few times

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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luv2trvl81
Houston, Texas
Reviewer
5 reviews
3 helpful votes
“Great Stay!”
4 of 5 stars Reviewed September 12, 2011

We stayed the night in Austin to attend a concert and decided on the Courtyard because of the location and value. This hotel and staff were very helpful. The service was great. The rooms were a nice size and very clean. The only issue was that when we arrived the bedding seemed to be damp like it had not dried completely in the cleaning process. We told the manager and went to get a bite to eat, by the time we returned the problem had been resolved. Thanks for a great stay!!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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MarriottAustinDT, Manager at Courtyard Austin Downtown/Convention Center, responded to this review
September 25, 2011
Luv2travel
Thank you for your review. We are glad to hear you enjoyed your most recent visit with us. Thank you for giving us the chance to rectify the problem that you encountered. Our hospitality spirit is strong and strive to have every guest leave extremely satisfied.

Thank you once again
Courtyard By Marriott Downtown Austin Team
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rain_what_rain
Seattle, WA
Reviewer
3 reviews
20 helpful votes
“Great location for doing business with the State”
4 of 5 stars Reviewed September 12, 2011

I stay here for all of my State of Texas business meetings. Great location 2 blocks from the bars and restaurants on 6th street. Relatively new property, so the rooms and decor are still fresh. Walking distance to Iron Works BBQ just on the other side of the convention center.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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pjccpa_ne
Frisco, Texas
2 reviews
“Very nice hotel”
5 of 5 stars Reviewed September 12, 2011

We traveled to Austin for a soccer tournament over the Labor day holiday, and stayed at the Downtown Courtyard. The hotel was very and convenient. The downtown location provided us with lots of options for lunch and dinner. The hotel has a sports bar/restaurant in it and the parents were able to hangout and watch some games in the bar. Our team played Saturday and Sunday but we were eliminated on Sunday afternoon and did not make the semi-finals. We all very much appreciated that the hotel was very flexible with our check-out schedule and allowed us a late check-out (our game did not finish until 2 pm on Sunday). This allowed us to go to the game and return to check-out rather than checking-out prior to the game (which would had been a hassle if we would have won and advanced to the semi-finals). Staff was very friendly and accommodating.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Courtyard Austin Downtown/Convention Center Also Known As

  • Courtyard Austin Downtown
  • Courtyard Austin
  • Austin Courtyard
  • Austin Marriott
Address: 300 E 4th St, Austin, TX 78701

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