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“Ticked all the boxes” 4 of 5 stars
Review of Wyndham Garden Austin

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Wyndham Garden Austin
3.5 of 5 Hotel   |   3401 South IH-35, Austin, TX 78741   |  
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Ranked #74 of 182 hotels in Austin
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812 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Victoria, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2013 via mobile

over all

Hotel- great location minutes from downtown/south congress

Staff- day staff are very welcoming ! As for the night staff front desk the complete opposite, RUTH and her sidekick (unknown male that walked off during the conversation but talked from other room)

Situation- after a day/evening of shopping/dinner with family the hotel was a site for tired kids and wife/myself. Time was about 10pm ( thank you Texas for tax free weekend, kids school clothes) we had entered our room and started our process of getting ready for bed. 10 minutes into us being in the room there was a knock at the door and a phone call. On the phone was my Wyndham friend(front desk clerk) RUTH, the conversation started normal then escalated into a rude abrupt hang up. At that time I proceeded to go downstairs to finish the conversation that was ended so quickly. We finished our conversation with respect from both ends.... Here's the but......but the other front desk clerk(sidekick/male) decided to walk off then talk from the other room with a open door. I guess the conversation was to much for a adult male 6'ft at 200 lbs.

All in all good stay, great security feature of enter/exit gates

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casandra K, Front Office Manager at Wyndham Garden Austin, responded to this review, August 30, 2013
Thank you for sharing your experience with us. While I am very pleased that you enjoyed our location, the day staff, and our security features, I am saddened to learn about your encounter with our late night crew. Please accept my sincere apologies. We are investigating this fully and counseling the staff to ensure this type of occurrence is never repeated. I hope you will give us another chance to show you that we are dedicated to providing you with a stellar visit during every shift. We look forward to seeing you again. Casandra Kokoska Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mcallen
1 review
5 of 5 stars Reviewed August 10, 2013

Very nice and clean suite. Beds were very comfortable and our room was right in front of our room. My kids really enjoyed their stay as well as my husband and I. This was our first time staying here and sure wont be our last.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casandra K, Front Office Manager at Wyndham Garden Austin, responded to this review, August 11, 2013
Thank you for your review and for choosing the Wyndham Garden Austin. I am delighted you enjoyed our nice clean rooms, the comfortable beds, and relaxing atmosphere. We can’t wait for your family to return. Casandra Kokoska Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Wyndham Garden Austin

Address: 3401 South IH-35, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden Austin 3.5*
Official Description (provided by the hotel):
Just 3 miles from downtown Austin and 4 miles from the airport, the Wyndham Garden Hotel is a prime destination. Enjoy easy access to the city's high-energy music, sports, university, arts, and business districts while delighting in a backdrop of scenic Texas Hill Country. Wyndham has teamed with post-modernist design legend, Michael Graves, to create a refreshing hotel experience. The result: upscale but affordable Texas Hill Country accommodations with unique features and products for an unforgettable Austin getaway. ... more   less 
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Also Known As:
Wyndham Garden Hotel & Woodward Austin
Wyndham Garden Hotel And Woodward Conference Center
Wyndham Austin
Austin Wyndham

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