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“Need Improvement” 4 of 5 stars
Review of Wyndham Garden Austin

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Wyndham Garden Austin
3.5 of 5 Hotel   |   3401 South IH-35, Austin, TX 78741   |  
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Ranked #72 of 182 hotels in Austin
KILLEEN
1 review
“Need Improvement”
4 of 5 stars Reviewed January 30, 2013

The room and location was nice, but upon entering our room I noticed the trash wasn't emptied, towels were still dirty, and there was a glass left over from the previous guest. Housekeeping came and cleaned it all up, but my thought of the place was already tarnished, I kept wondering if the bedding was actually clean or just nicely made. The bar was really nice, even though the bartender wasn't the nicest. In spite of all the things that could have been better I would probably stay at this location again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CKokoAUSWC, Front Office Manager at Wyndham Garden Austin, responded to this review, February 5, 2013
Thank you very much for your honesty about your stay. Feedback like yours is so important to our continued improvements and upon reading your review we immediately set to finding out what went wrong in housekeeping and have corrected the problem. We pride ourselves on our friendly staff and will continue to work with our staff on the importance of taking great care of our guests. We’ve reviewed your comments with all the staff, including the bar. We look forward to your next visit. Casandra Kokoska Guest Services Manager, Tito Garza Housekeeping Manager, and Braden Williams Outlets Manager
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Chantilly, Virginia, United States
1 review
5 of 5 stars Reviewed January 30, 2013

After a long day of flight delays, hassling with changing rental cars and then having to land in Austin instead of Houston, we booked in to Wyndham in Austin. When we arrived after 1am, hungry, completely exhausted and stressed, the front desk clerk, Ruth, took great care of us. She even went to their kitchen to find something for my wife (diabetic) to eat since there was nothing within walking distance of the hotel. Her positive attitude and sincere concern for our well being were greatly appreciated after the long day. We only wish we could have stayed longer. If we are ever back in Austin, I know what hotel we will try to book!

Room Tip: Cannot comment on kids activities and spa because we did not stay long enough. The outdoor pool and...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CKokoAUSWC, Front Office Manager at Wyndham Garden Austin, responded to this review, February 5, 2013
Thank you on behalf of Ruth and the entire Wyndham Austin Family for your lovely review. It means so much to us that you took the time to share your experience about Ruth with us. She’s a great asset to our hotel and we’re so glad you got to meet her. I shared your comments with her and she’s been all smiles ever since. We do our very best here to make sure that our guests have a great experience and when our customers reach out and let us know about their visits, it makes our day. We can’t wait to see you again. Casandra Kokoska Guest Services Manager
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Dallas, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2013

We stayed here past weekend while visiting our daughter at UT. Very good location. Friendly staff.

We did not use the emminities much but everything seemed to be in good order and clean. Good size room, comfortable bed. We would stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CKokoAUSWC, Front Office Manager at Wyndham Garden Austin, responded to this review, January 29, 2013
We are so pleased to see your review of the Wyndham Garden Austin. We appreciate your mention of our clean rooms, comfortable bed, and friendly staff. We hope you’ll stay with us again the next time you visit your daughter at the University of Texas. Go Longhorns! Casandra Kokoska Guest Services Manager
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Greenbelt, MD
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2013

My wife and I stayed at the Wyndham while attending a conference in downtown Austin. We ended up at the Wyndham because the hotels downtown were booked up. It is not a new hotel but it is well taken care of. We were impressed by the friendliness and professionalism of the staff. When we checked into our room the luggage rack fell apart. I called the front desk and they sent someone up to replace it immediately. Not a problem. The beds were comfortable, room clean, and the free internet was helpful. We ate dinner in the restaurant one time and at the bar a few nights when we were too tired to go out. Breakfast in the restaurant was delicious. The waffles in the shape of the state of Texas were cute. The food and service was always very good. The photos of famous blues musicians around the hotel lobby give the hotel character. We will definitely stay at the Wyndham next time we visit Austin.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CKokoAUSWC, Front Office Manager at Wyndham Garden Austin, responded to this review, January 29, 2013
Thank you for your wonderful review of the Wyndham Garden Austin. It means so much to us all that you took the time to share your feedback with us. We work hard to provide our guests with a memorable experience and your comments about the friendliness and professionalism of the staff, our clean and comfortable rooms, delicious food and good service, and our musical lobby décor have completely made our day. Everyone I’ve shared your review with has been all smiles. We can’t wait to see you again soon. Casandra Kokoska Guest Services Manager and the rest of the staff here at the Wyndham Garden Austin
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Additional Information about Wyndham Garden Austin

Also Known As:
Wyndham Garden Hotel And Woodward Conference Center
Wyndham Garden Hotel & Woodward
Wyndham Garden Hotel & Woodward Austin
Wyndham Austin
Wyndham Garden Hotel And Woodward
Austin Wyndham
Address: 3401 South IH-35, Austin, TX 78741
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#56 Family Hotel in Austin
#57 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Garden Austin 3.5*
Official Description (provided by the hotel):
Just 3 miles from downtown Austin and 4 miles from the airport, the Wyndham Garden Hotel is a prime destination. Enjoy easy access to the city's high-energy music, sports, university, arts, and business districts while delighting in a backdrop of scenic Texas Hill Country. Wyndham has teamed with post-modernist design legend, Michael Graves, to create a refreshing hotel experience. The result: upscale but affordable Texas Hill Country accommodations with unique features and products for an unforgettable Austin getaway. ... more   less 
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