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Holiday Inn Express & Suites Austin NW: Traveler Reviews

2.5 of 5
12703 FM 620 N., Austin, TX 78750 (Northwest Austin)
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Holiday Inn Express & Suites Austin NW
Ranked #58 of 179 hotels in Austin
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22 reviews from our community

    Trip type
Traveler rating
    10
    9
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Date Rating
Stephenville, Texas
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
“I have stayed here often over the years - still nice!”
4 of 5 stars Reviewed September 6, 2012

Clean room, comfortable desk chair (a little cramped when using the desk, but not too bad). Clean, soft towels, nice flat screen TV. I enjoyed having the $3.00 off from items available for sale - I got ice cream and enjoyed it a LOT! I would definitely recommend staying here for pleasure or business.

Room Tip: There is an OUTDOOR POOL, so if traveling with children, be prepared - swimming is only if the weath...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
“Holiday Inn Express is decent....but don't expect much else”
3 of 5 stars Reviewed July 15, 2012

I had a two night stay on the 10th and 11th of July 2012. At check in there was one poor guy trying to handle five customers. He was very helpful, once he got around to my group. When I checked into the room it was hot, but no big deal once I turned on the A/C. The room had a moldy smell which quickly went away once the A/C kicked into high gear. There are are a few restaurants in area, but for the most part the area is very barren. Don't look for a beer past 10 PM, everything is closed even the gas station across the street with a McDonald's attached to it. Being from the East Coast, I'm not used to seeing everything on lock down at 10 PM, especially when you get back from a business dinner.

The breakfast is free and not bad, they keep the food coming and they offer two (bacon and sausage) decent meats along with the typical cereals and pancakes.
the breakfast hours are great from about 7 -10 AM.

Room service is excellent and the rooms are very cleaned and cleaned every day.

There is no restaurant in the hotel, but several in the nearby area and most are local, which is good.

Simply put, the rooms are not bad for the money, but there is nothing to do at this hotel. The check-in people and the breakfast people do what the can to make it is as nice and pleasant as possible, but they can't replace the boredom.

Cheers
Maryland Vacation

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Champlin
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Good stay-a little high priced”
5 of 5 stars Reviewed May 11, 2012

I stayed here for four nights. The room was nice with a flat screen TV, king size bed, fresh linens, microwave, coffee maker, iron, hair dryer, etc. The bed was a little too hard for my liking. The bathroom was very clean and towels bright white. Really nice to have the shower curtain that arcs out so it isn't clinging to you during a shower. The air conditioner was very loud. All in all the stay was great. Really good "free" hot breakfast bar every morning which included cereals, juices, breakfast rolls, scrambled eggs or omelets, bacon, sausages, biscuits and fresh made pancakes from the pancake machine.

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Baton Rouge, LA
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
“Good hotel - Clean and great breakfast”
4 of 5 stars Reviewed March 25, 2012

Stayed for business on 183 corridor. Great location. Right across from mall. Plenty of parking. Convenient parking. Tread mills in workout room were nice and in good working order.

Can't ask for more from a Holiday Inn.

Room Tip: 3 floors, not much choice
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Management, Clean and Large Rooms.”
5 of 5 stars Reviewed March 17, 2012

I put my wedding guests here for my wedding, and the service was exceptional! We had to reserve early in order to get enough rooms, as the wedding coincided with the SXSW festival. Bill Patel, the manager, worked with me over the few months before the wedding, and he was very patient with me. He always responded quickly when I had questions.

Per their website, they have been recently renovated. The rooms were huge! The hotel was clean, and they had a good breakfast in the morning, according to my guests. I borrowed their conference room in the morning for my hair and makeup artist. The rest of the staff were very polite too.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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bpatel3, General Manager at Holiday Inn Express & Suites Austin NW, responded to this review
August 28, 2012
Thank you kindly for your nice comments. We are always happy to get great feedback from our guests and it keeps me and my staff motivated to provide the best service for our guests and provide them with a well maintained, clean and comfortable hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Austin NW

Also Known As:
Holiday Inn Austin
Austin Holiday Inn
Address: 12703 FM 620 N., Austin, TX 78750
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#43 Family Hotels in Austin
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 37' LCD TV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
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