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“Great Service!” 5 of 5 stars
Review of Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
3.0 of 5 Hotel   |   20 North IH-35, Austin, TX 78701   |  
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Ranked #97 of 191 Hotels in Austin
Milwaukee, Wisconsin
1 review
“Great Service!”
5 of 5 stars Reviewed May 20, 2013

I cannot say enough good things about the service we received at this hotel during our stay. Everyone that we encountered, shuttle drivers, bartenders, front desk staff and room service staff were so upbeat, polite and helpful! We were happy with the location, plenty of things to do nearby with a very accomodating shuttle service. I highly recommend this hotel.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 22, 2013
Thank you so much for your kind comments and we’re elated that your stay went well. The kind of service you received is our goal for each and every guest. We strive to instill the spirit of hospitality into all our staff and actively recruit the best in the business. Thanks for noticing and come back soon.
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546 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
Bradenton, Florida
1 review
5 of 5 stars Reviewed May 19, 2013

Adjacent to beautiful Lady Bird Lake with boating facilities and walking/jogging path. Convenient to downtown. Stayed in comfortable, clean room with fabulous view of lake. Very friendly and accommodating front desk staff.

Room Tip: Priority Club members - Ask for lake view and you may be able to get free upgrade
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 22, 2013
We do have some fantastic views and our Priority Club members will always get an upgrade to a view room when they are available. Although all our rooms don’t have these views, we strive to make each guest feel at home in Austin.

Recently, a sailboat rental company has set up shop on the hotel grounds. They are small, one person, crafts that are fun and really easy to operate. You’ll have to give them a try the next time you’re in town.
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1 review
4 of 5 stars Reviewed May 17, 2013

I high recommend this hotel if you are visiting Austin. The location is great with a lake and a beautiful trail right outside of hotel and a short distance to downtown. The staff was amazingly friendly and helpful (special thanks to Thomas!). I was given a beautiful room with a lake view. I couldn't be happier. I didn't give a five star only because I think room could be a little cleaner. But, it is not bad.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 22, 2013
Thanks for the compliments. Most guests enjoy our location. We consider it the best of both worlds, on the lake with easy access to the city center.

Thomas is relatively new and we’re so pleased that he provided you with exemplary service. That’s our goal for all our guests from all our staff.

Thanks again and come back to see us again soon.
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Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

Just got back from a weekend in Austin and had a great stay at the Holiday Inn Town Lake.
Everything was just how I remembered. The front desk was amazing (Thank you Thomas, Stella and everyone). My room was great. Loved the view of Town Lake and Austin. One suggestion...the food in the restaurant is great - avoid the nasty looking food trucks at all costs!
Can't wait to visit again!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 15, 2013
We love our regular guests. Thanks for coming back and for giving us rave reviews. We really do have great staff.

Great picture too, that was quite a storm that rumbled through. Come back and see us again soon.
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2013 via mobile

I stayed at this hotel for a week in May 2013. The rooms were nice and clean. The staff was top notch, always friendly and always helpful. They had some great recommendations for food and entertainment. The lake just behind the property complimented the hotel nicely. The location was very convenient to downtown area. I did not care for the food much, just a little bland for my taste. Overall it was an excellent stay and I would definitely stay again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 13, 2013
We’re glad you enjoyed the hotel and all we have to offer. We always try to provide each guest with information about the city. It’s more than just a map but the real experiences of our staff that can be relayed and guide guests to spots that may not be on the beaten path but make Austin the unique destination that it has become.

You are welcome back any time. We hope to see you again soon.
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Greeley, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed May 10, 2013

This location was perfect for our 5 days in Austin. What a memorable time!! Our rooms were clean and cozy and the view of the lake was fabulous! The staff was terrific. From the shuttle drivers to housekeeping, they were personable and professional!!! They went out of their way to make sure I was able to add a room at the last minute and not only did that, but made it an adjoining room to the other members !! The staff in the lounge and restaurant were fabulous, and the food was good too!! They made our stay even better!!

Room Tip: Request a lake view, it is spectacular!!
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 13, 2013
Thanks so much for the fantastic review. Our goal really is to provide exemplary service at every level and it’s great to know that we succeeded. I’m glad we were able to accommodate your special requests.

It sounds like you had a great time in Austin, come back and see us again soon.
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Waco
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

Had to stay overnight in Austin and this was a very pleasant surprise. The location was just off of I-35 and right on the river (Town Lake.) It was just a couple of blocks from the 6th Street action. The staff was professional and very friendly. Room was clean and welcoming. They provided a nice snack package and free bottles of water. Parking was extremely convenient.

Room Tip: Ask for a river view room.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, May 10, 2013
Great review, thorough and to the point. You received the kind of stay we strive to provide each and every guest.

Our location is one of our greatest assets and puts our guests on the lake and a short distance from the city center. Also, the Rainey Street area has blossomed into a major entertainment district in the last couple of years, it's just a couple of block to our north. Check it out the next time your come

Hopefully that will be soon.
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Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #97 of 191 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn

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