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“Restaurant staff very helpful!” 5 of 5 stars
Review of Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
3.0 of 5 Hotel   |   20 North IH-35, Austin, TX 78701   |  
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Ranked #93 of 187 Hotels in Austin
Austin, Texas
1 review
“Restaurant staff very helpful!”
5 of 5 stars Reviewed February 27, 2013

I had a great experience with the Holiday Inn on Town Lake, specifically with one of the restaurant waitstaff, Troy. We were a large group with a baby wanting Indian take out, but we couldn't bring outside food into the hotel restaurant. So as an alternative, Troy graciously opened up one of the conference rooms and set up a table just for our group to eat at. It was a perfect solution, and we were so grateful for his assistance!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, March 7, 2013
Yes Troy is a real asset to our food and beverage operation. It’s always difficult to find and retain great employees and Troy is one of our best. Thanks for taking the time to comment and be sure to visit us the next time your travel to Austin.
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495 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Thunder Bay, Canada
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 25, 2013

We just spent 4 nights at the Holiday Inn. We asked for a lake view room which was worth it. Very friendly staff. Quiet clean room. Adequate work out room. Free shuttle to downtown BUT it is worth walking. There are miles of walking trails along Lady Bird Lake. 5 minutes gets you to Bangers for beer and live music. 30-40 minutes gets you to South Congress for great food and more live music. 5 minutes to the east got us to the Austin Specialty Beer Festival!

Room Tip: MAke sure you ask for a lake view room, other wise you will be looking at the I35
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, March 7, 2013
We’re glad you enjoyed your stay with us. We strive to give every guest the same experience and it starts with our staff and the hospitality they provide. Festival Beach just east of the hotel is indeed a hidden gem on the banks of the lake and home to many festivals throughout the year. Come back for the Celtic Fest in October it’s a ton of fun. Or…just come back for the heck of it. There’s almost always something going on.
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london
Top Contributor
71 reviews 71 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 21, 2013

this hotel is a little out of town but the walk is beautiful, on the lake. facilities are excellent the gym well equip and there is a roof top pool. the hotel is a great location for the new up and coming areas of Austin and we enjoyed that. staff helpful but long lines to ask the simplest of questions could have done with a concierge

Room Tip: room over looking the lake if possible
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, March 7, 2013
Thanks for the compliments. You hit all the high points and then some. Come back again soon and enjoy them again.
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Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2013

Facility was very well run and the employees that we interacted with were exceptional in meeting our needs. Very accommodating, especially Jessie, who helped us with several scheduling challenges. Food was very good, rooms very clean. A 15 minute walk to the convention center or a very neat 7 minute pedicab ride.

Room Tip: Ask for a room away from the expressway side of the hotel
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, February 19, 2013
Thanks for the compliments and the positive review. Yes Jesse show every day why he is the best Front Office Manager. A big part of our guest’s stay will depend on strangers helping them get around. We want to by your home away from home and your favorite stop along the way. Thanks again and come back to see us soon.
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Daytona Beach, Florida
Top Contributor
264 reviews 264 reviews
51 hotel reviews
Reviews in 58 cities Reviews in 58 cities
301 helpful votes 301 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed at this hotel for 5 nights which is the longest stay we have had here so far. We are priority club members but couldn't get an upgrade to a view of the lake which was disappointing but the room we had was so comfortable, we didnt want to move if one were to become available. The room was quiet, clean, and the heater, which we needed unfortunately, worked perfectly. There was a refrigerator and microwave which are musts with a multi-night stay. The location and shuttle along with the wonderful staff are the reasons we would NEVER stay anywhere else!!

I will say that I find it very frustrating when you make reservations weeks and months in advance, as repeat customers that they cannot make an upgrade happen. That being said, we were there through New Year's Eve, so they were busy, and this has happened at other hotels and Holiday Inns as well.

Stella is our absolute favorite front desk girl anywhere, ever, and Troy in the bar is our favorite guy! They greet us when we come in or out like family, better than family! The front desk manager, her name I cannot remember, but the Charlie's Angel girl with me and Stella, was kind and warm too. Each shuttle driver was patient and helpful. Especially the new guy who was trying hard to earn his spot.

This hotel restaurant is amazing. There isnt anything on the menu that isnt delicious and professionally prepared. The food is always hot and tasty. Troy makes sure everything is just right. He is also great for things to do suggestions.

Our housekeeping service was kind and helpful as well.

This is by far one of my favorite places to stay in my favorite city away from home. Thank you for another great stay!

Room Tip: Get a lakeview room in the back away from the elevator.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, February 19, 2013
We're so happy that your stay was great. It sounds as if everything just came together as it should. Troy and Stella are a joy and this is exactly the experience we strive for with every guest. Come again soon.
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Louisiana
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 13, 2013

We were searching for a place to stay in Austin & wanted something around the Downtown area. We read some of the reviews and figured we would give this place a try, and after talking to some friends who live in Austin & told us that they know many people who have stayed here, we figured we would give it a try. We did notice some of the reviews were unhappy with the "condition" of the hotel, that alarmed us a little but we figured we'd give it a try considering the location, recommendations from locals, and the price (pre-booked and was given a good rate).
When we got there we were greated by friendly staff & a clean, modern, & welcoming lobby. We were told we had been upgraded to a room with a lake view-AWESOME! We got to the room and were VERY satisfied with what we saw, the room was spacious, clean, with a mini fridge, & the view of the lake was SPECTACULAR. I can't say one negative thing about the room or our dealings with any of the staff, including the bartender. The hotel does offer shuttle service to the airport & certain areas. We had our own vehicle so we didn't really need the shuttle but the one time we tried to use it, they were doing a airport run & it would be an hours wait. We decided to just call a cab. The free parking garage was a very nice touch-most big city hotels tend to charge ridiculous amounts for parking. There is a food truck park next to the hotel but we never saw where it was open (am or pm)???? We enjoyed our stay here & we consider this our "go to" Austin hotel.

Room Tip: We had a lake view room and it was delightful to open up the curtains and have that view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, February 19, 2013
Thanks for the wonderful review. I can’t really add anything since you his on all of our finer points. Free Parking, Shuttle service, micro/fridge, views and outstanding staff say it all. Thanks again and come back and see us soon.
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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2013

Last min stop, we liked it so much we stayed another night. Great location for the price. Might need to have some remodeling done but the staff and the cleanness of the place made up for it. The restaurant surprisingly good and loved the staff, they took good care of us (disabled parents). Best Holiday Inn I've been at in a long time.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review, February 19, 2013
We so glad you enjoyed your stay. Our staff strives every day to maintain a high level of Texas hospitality. Be sure to put us on your agenda next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#67 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn

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