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“Great value for the money” 5 of 5 stars
Review of Super 8 Austin Airport, South

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Super 8 Austin Airport, South
2.5 of 5 Hotel   |   3120 Montopolis Drive, Southwest corner of Highway 71 and Montopolis Drive. Behind Jack In The Box, Austin, TX 78744 (South Austin)   |  
Hotel amenities
Ranked #36 of 187 Hotels in Austin
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481 reviews from our community

Traveler rating
    288
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    37
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    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013 via mobile

The people who run this hotel are extremely nice. I would give this place rave reviews except for one very large problem and one (well, really two) small problems.

The large problem: They are advertising one rate then charging your credit card a higher rate. Isn't that illegal?!

During the process of booking 4 nights from their web site, I entered my credit card information and the transaction was approved, but at a higher rate than had just been displayed on the screen! I even have a captured screen shot to prove it!

I immediately called Super 8's home office customer support and offered to email them the screen shot with the quoted price, but was told that I'd have to go ahead and pay the incorrect higher price first, then have them "let their IT Department look at it" and then they "might" be able to mail me a check for the difference.

I went ahead and paid (OVER paid) because I didn't have time to search for another hotel. A supervisor finally called almost a week later and said to send a receipt and they'd mail me a check for the difference.

Why should I have to be LIED TO about the price, PAY IT, then wait WEEKS for a check when I had all the evidence (the screen shot) right there ready to email them?

UNBELIEVABLY POOR SERVICE AT THE CORPORATE CUSTOMER SERVICE LEVEL.

However, the actual owner/operators of the hotel were so nice it almost made up for the overcharging fiasco and the fact that there was no Kleenex or Conditioner available (they were "out") during the entire 4 day stay.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 5, 2013

We were here only overnight and thought it was an OK stay. The lady at the front desk was polite but not what I would term friendly so we did not share our view of the room with her.
The room was a good size with storage for clothes, a decent size bathroom and a nice lounge area. The only problem with the room was the strange smell it had - dead socks. Each time you entered the room the smell would hit you but being in there for a while you stopped noticing it.
The location was good in that it was easy and not far from the downtown area.
Typical Super 8.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Austin Airport, South

Address: 3120 Montopolis Drive, Southwest corner of Highway 71 and Montopolis Drive. Behind Jack In The Box, Austin, TX 78744
Location: United States > Texas > Austin > South Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Austin
#17 Family Hotel in Austin
#54 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Super 8 Austin Airport, South 2.5*
Number of rooms: 26
Official Description (provided by the hotel):
Close to Convention Center, Sixth Street, University of Texas at Austin and Town Lake Super 8 Austin Airport, South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. Super 8 Austin / Airport South hotel offers convenience to Austin-Bergstrom International Airport and downtown Austin attractions. Situated off Interstate 35 and Highway 71, our Austin hotel is minutes from the vibrant arts and music scene on 6th Street. Rely on our non-smoking, Austin, TX hotel for value. Take advantage of conveniences like free Wi-Fi Internet access, well-lit free parking and guest laundry facilities. Our gym makes it easy to squeeze a workout into your busy day, and we offer a sauna if you need to unwind. Begin each morning with free SuperStart continental breakfast with bacon and waffles. Kids 17 and under stay free with an adult. LOCAL ATTRACTIONSOur Austin hotel is convenient to downtown Austin entertainment and attractions. Take a walk around Lady Bird Lake and check out Zilker Botanical Garden along the way. For live music, head to the venues of 6th Street and the Warehouse District, or catch a performance at Austin City Limits. If a campus visit is in your plans, University of Texas is close to our hotel, and major events and conferences at Austin Convention Center are also nearby. Explore Capitol Visitors Center, hike along Town Lake or bring your family to Austin Childrens Museum.DINING OPTIONSSeveral restaurants are within easy reach of our Austin, TX hotel. Try fried catfish or oysters at Catfish Parlour or Mexican food at El Meson. Other choices include 888 Pan Asian and Threadgills Home Cooking. TRANSPORTATION SERVICESReach your terminal in minutes with free shuttle service to Austin-Bergstrom International Airport. Our friendly staff can provide you with details. ... more   less 
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Also Known As:
Super 8 Austin Airport, South Hotel Austin
Super 8 Hotel Austin
Super Eight Austin
Austin Super 8
Austin Super Eight

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