Had a business trip to Austin and stayed at this Holiday Inn. Had expert customer service and clean room. All of the customer agents at the desk especially Ashley and Robert were very knowlegble of Austin and even directed me to places in Austin and how to get to them without a problem. John was in training and may have been a good candidate for Undercover Boss program. Josh was at the bar and kept things laughing and going on with the customers. Even since I don't drink anything but water, tea and soda's, they kept the cooler packed and a wonderful cheesecake and carrot cake. The Monterry Jack Chicken from the restraint, excellent choice, then there was the ladies in the restraint who took care of the morning breakfast. I left with a smile on my face knowing I had been well taken care of.