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“Great experience” 5 of 5 stars
Review of Holiday Inn Austin Midtown

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Holiday Inn Austin Midtown
3.0 of 5 Hotel   |   6000 Middle Fiskville Road, Austin, TX 78752 (St. Johns)   |  
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Ranked #63 of 185 Hotels in Austin
San Antonio, Texas, United States
1 review
“Great experience”
5 of 5 stars Reviewed February 1, 2013

I had a week long training. Check in was very easy, my stay was very relaxing. They had some construction going on at the same time but i had no distrubances. I will be returning to Austin for the second part of my training and will be staying here for a another week.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    62
    64
    26
    12
    5
See reviews for
31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tulsa, Oklahoma
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 14, 2013

We stayed at the Holiday Inn Midtown in Austin. It is very difficult to find (although I can blame some of that on Google directions). When we arrived Christina was extremely polite and helpful. That is all the nice things I can say about this place. The room smelled like a locker room due to water on the carpet that was still wet from rain earlier in the week. The water either leaked in through the balcony door, or someone opened the balcony door and let the water in. Either way, someone had to know the area was wet, and EVERYONE had to know how bad the room smelled. The bed and pillows were the "firmest" I have ever encountered. I have no idea what they are thinking in putting this in a hotel room, but sleep apparently isn't important. The next morning I tried to call the front desk to get the Wi-Fi password. For some reason it was not included in the arrival package. After 3 calls and no one answering I decided to go to the business center. I tried to print a page and the printer jammed. At this time the front desk agent arrived. She was kind enough to clear the jam. I told her of the problem with the room and she apologized. As we are talking, my wife calls me and tells me the bath tub faucet would not shut off. I went upstairs, and the faucet was barely attached and the stem had broken inside. Maintenance came up to look at it, and informed us he needed to go get some tools. Personally, I might have brought some tools with me when informed of the issue. After an hour, the project was semi-completed. The water still dripped and only the cold water worked. I moved around the faucet and was able to connect to the pipe inside the wall, which allowed the water adjustment to move both to cold and hot. As I was checking out the agent asked for my phone contact as she was going to ask for a manager to call me. I said I wanted to speak with a manager at that point. She said there was not one on duty. Now I am a scheduler by trade, and I believe I would have a manager on duty on Sunday morning, but that may not be their policy. It is almost noon on Monday and I still have not received a phone call or email.

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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert h, VP of Operations at Holiday Inn Austin Midtown, responded to this review, January 16, 2013
Thank-you for taking the time to let me know of your experience at the Holiday Inn Austin Midtown. It appears from you review the property fell short of meeting your expectations during your visit to Austin. I have instructed our general manager Mr. Tom Breen to call you to discuss your stay in greater detail.
I sincerely apologize for the maintenance issues you encountered during your visit and have discussed your review in detail wih both our housekeeping and maintenance departments.
Guest satisfaction is important to the staff and management of the Holiday Inn Austin Midtown and our promise to continue to strive to deliver 110% guest satsifaction.
Unfortunately, we failed to achieve that benchmark during your stay and want you to know that we are serious our committment to guest satisfaction.
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Spring, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2012

Stayed at this hotel for a conference. Breakfast was good. The food at the bar was great. Henry really does his best to make it fun and comfortable. The rooms were nice.
As for the location, if you intend to site-see, you'll need transportation. Not much in walking distance here.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2012

Stayed for weekend family gathering with reservations made in advance. Friendly greeting and accommodations made in a timely manner. We also had excellent service provided from two very warm and friendly employees, Rosland and Henry. After inquiring, they also recommended a dinner menu that was excellent. We had a great dining experience, the food was warm, seasoned appropriately and the meats were very fresh. The suites were large, clean, had the best sleeping mattresses and a nice balcony view! Enjoyed our stay and the friendly services provided throughout our weekend. Would recommend and would gladly stay here again!

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert h, Manager at Holiday Inn Austin Midtown, responded to this review, December 8, 2012
Dear Lynn from Baltimore

Thank-you for taking the time to write such a wonderful review of your stay. As you mentioned, It is our staff that makes the difference at the Holiday Inn Austin Midtown! We are proud of our staff and their dedication to guest service.
Everyone at the Holiday Inn Austin Midtown would like to wish you and family a very happy and safe holiday season this year. If the weather in Baltimore gets too bad this winter, your always welcome at the Holiday Inn Austin Midtown.
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Chester, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

Stayed for competition so if you are looking to be site seeing without a car then maybe not the best location. Staff are excellent & so helpful which was great for us as 1st time in Austin.
We went to see the bats from congress bridge which was my highlight of the trip simply amazing & a must if I this city
6 th street bars fantastic time

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert h, Manager at Holiday Inn Austin Midtown, responded to this review, November 9, 2012
Thank-you for taking the time to complete a Trip Advisor Survey. We are delighted that you enjoyed Austin during your visit, and Yes! there is much to see and experipence while in the capital city of Texas.
The Holiday Inn Austin Midtown is centrally located just 2 miles north of downtown. Our location is easily accessable by I-35 and highway 290. Our great location is close to many large businesses, the University of Texas and just 10 minutes to downtown Austin.
We trust you will make the Holiday Inn Austin your preferred hotel when visiting Austin and we look forward to your return to our wonderful city.
Bob Holsten
VP Operations
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 21, 2012 via mobile

It seems they are making efforts in the lobby to update this old hotel but the guest rooms still have a long ways to go. The staff could be a little more attentive. I was trying to check in and the person was constantly interrupted by other staff and sure enough my bill was wrong . This place was a little too pricey for what it was.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
robert h, Manager at Holiday Inn Austin Midtown, responded to this review, November 9, 2012
Thank-you for taking the time to write your review with Trip Advisor. We were dissappointed to learn that our hotel did not meet your expectations. The property completed a $4.0 million dollar renovation just last year that included major upgrades to the lobby, guest rooms and public areas.
Our staff is dedicated to providing excellent service and hospitality to our guests and is proud of the new changes.
Your feedback is very important to us, as it is only through comments by our guests can we continue to improve the quality of our service. I trust you will permit us another chance to demonstrate that the Holiday Inn Austin Midtown is the ideal choice when selecting a hotel in Austin. Please call me personally should your plans permit you to return to Austin.
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Dallas
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 14, 2012

Needed a hotel for the night and choose this hotel. My dad is a smoker..I hate smoke, the rooms had balconies so it worked out great for both of us. Also had a cappacino at the bar and it was better than Starbucks! Would stay here again.

Stayed October 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robert h, Manager at Holiday Inn Austin Midtown, responded to this review, November 9, 2012
Thank-you Nathin for a truly fantastic review. Our staff and employees are dediated to providing the best service and hospitality to our guests. We hope you have found a home in Austin for every visit.
I have passed along your great comments to our managers and staff. It is encouraging to receive such kind and thoughtful reviews.
Hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Austin Midtown

Address: 6000 Middle Fiskville Road, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin > St. Johns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Austin Midtown 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
Holiday Inn Austin Midtown Hotel Austin
Radisson Austin
Austin Radisson

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