We stayed at the Holiday Inn Midtown in Austin. It is very difficult to find (although I can blame some of that on Google directions). When we arrived Christina was extremely polite and helpful. That is all the nice things I can say about this place. The room smelled like a locker room due to water on the carpet that was still wet from rain earlier in the week. The water either leaked in through the balcony door, or someone opened the balcony door and let the water in. Either way, someone had to know the area was wet, and EVERYONE had to know how bad the room smelled. The bed and pillows were the "firmest" I have ever encountered. I have no idea what they are thinking in putting this in a hotel room, but sleep apparently isn't important. The next morning I tried to call the front desk to get the Wi-Fi password. For some reason it was not included in the arrival package. After 3 calls and no one answering I decided to go to the business center. I tried to print a page and the printer jammed. At this time the front desk agent arrived. She was kind enough to clear the jam. I told her of the problem with the room and she apologized. As we are talking, my wife calls me and tells me the bath tub faucet would not shut off. I went upstairs, and the faucet was barely attached and the stem had broken inside. Maintenance came up to look at it, and informed us he needed to go get some tools. Personally, I might have brought some tools with me when informed of the issue. After an hour, the project was semi-completed. The water still dripped and only the cold water worked. I moved around the faucet and was able to connect to the pipe inside the wall, which allowed the water adjustment to move both to cold and hot. As I was checking out the agent asked for my phone contact as she was going to ask for a manager to call me. I said I wanted to speak with a manager at that point. She said there was not one on duty. Now I am a scheduler by trade, and I believe I would have a manager on duty on Sunday morning, but that may not be their policy. It is almost noon on Monday and I still have not received a phone call or email.
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- Also Known As:
- Holiday Inn Austin Midtown Hotel Austin
- Radisson Austin
- Austin Radisson