“Wouldn't stay here again. Would go to the restaurant, though!”
There are too many other, better hotels to choose from in the Austin area. This one has been renovated in recent years, so the lobby has a more modern look. We were here for 5 nights for a conference. The elevators are small, and none were working one morning so everyone was using the service elevator. The guest room bathrooms could use a lot of help. There were no hooks in the bathroom at all. No soap dish on the bathroom counter, so there was a soapy mess there. I finally folded a washcloth on which to lay the soap. The (very small) coffee maker, cups and supplies were located on the bathroom counter, which (you know if you've read any of my reviews) is a major pet peeve for me. Not only do they take up much-needed bathroom counter space, I cannot understand why any hotel would store these items in the most unsanitary room in the place -- hair, mildew, toothpaste spatters, yuck! Doing so should be a violation of sanitation regulations. We immediately moved it out of the bath, but did not use it during the week. There was no fan or ventilation in the bathroom, so it got hot and fogged up even though I do not take a very hot shower. There was mildew on the grout around the tub. The shower/tub curtain rod was stationary, bowed and too high, making the curtain too short, so that the curtain near the faucet-end of the tub would not stay in the tub and allowed water to run out onto the floor by the toilet. The lighting in the bathroom was not very bright and, in my opinion, made it difficult to see well for putting on makeup, etc. However, I am used to a bright light in our home bathroom, so others may not be as bothered by this. The bedroom itself was very spacious, comfortable and clean, and the king bed was a Sleep-Number bed, also very comfortable and clean. There was also a computer desk in the room and a nice, modern-styled sitting area. The front desk clerks were friendly and helpful, although there was often only one person there and there could be a wait if she was busy. There was a lobby bar and quick-food stand which offered great happy hour discounts. The hotel caters to groups, so there was another huge conference going on during our stay, making parking a little more difficult. Parking is complimentary. The best thing about this hotel, in my opinion, was the restaurant. The food here was fantastic, much better than any other hotel at which I've stayed in the area and as good as any (and better than many) local restaurants. Open for breakfast, lunch and dinner, they offer menu service and a breakfast buffet. Even though the hotel was crowded with guests, their breakfast buffet moved quickly and was well furnished. The wait staff was exceptional. There always seemed to be plenty of seating and no wait for service, regardless of what meal we were having. They also catered some meals for events while we were there, and the Chef did an outstanding job! There is a nice patio area in back of the hotel. Considering the renovations apparently done throughout the rest of the hotel, I was surprised by the lack of attention to detail in the bathrooms. The area surrounding the hotel was not great -- the bus station is across the street, as is a large vacant building on which graffiti was sprayed while we were there. There was an almost-vacant mall behind the hotel, which I heard was being converted to a community college in the near future. There was virtually nothing pleasing to look at in the area surrounding the hotel at this time, but it was easy (although convoluted) access to the freeway. There are tons of hotels in and around Austin. Choose a different one, but get a meal here if you want a good place to go without fighting a crowd.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write us a detailed review. I am glad that you found the food served in our restaurant commendable enough for your stay. I apologize if you found your stay less than satisfactory due to the condition of the room accommodation you received, particularly with the bathroom facility. I appreciate you bringing this matter into our attention as this is our best means of improving guest satisfaction.
Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer.
Again, thank you for staying with us and taking the time to give feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.