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“Great Experience” 4 of 5 stars
Review of North By Northwest

North By Northwest
10010 N Capital Of Texas Hwy, Austin, TX 78759 (Northwest Austin)
(512) 467-6969
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Ranked #274 of 3,154 Restaurants in Austin
Price range: $21 - $30
Cuisines: Californian
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Dinner, Reservations, Late Night
Neighborhood: Northwest Austin
Austin, TX
18 reviews 18 reviews
16 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great Experience”
4 of 5 stars Reviewed December 28, 2012

We recently tried NXNW again and were pleasantly suprised. We arrived for a quick holiday lunch on Christmas eve and enjoyed some really good food. Ordered two lunch entrees, the Tortilla Crusted Tilapia and the Smoked Pork Tenderloin, which were both prepared very well. The proteins were done to order, but the standout was the risotto in both dishes. Also enjoyed a craft brewed hefeweizen with our meal for the final final touch on a great experience. Our server also deserves kudos. Her name was Morgan and she was awesome. We have dined here quite a few times in the past without any remarkable notables, but today was the exception. Hopefully this is the start of a trend!

  • Visited December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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193 reviews from our community

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Rating summary
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Austin, Texas
Top Contributor
53 reviews 53 reviews
21 restaurant reviews
Reviews in 26 cities Reviews in 26 cities
74 helpful votes 74 helpful votes
“Ribeye steak was excellent”
4 of 5 stars Reviewed December 17, 2012

While recently shopping at the Gateway Mall (bounded by Mopac, 183, and 360), we were unimpressed by the eating opportunities at the mall, so we consulted Google and found that North by Northwest was very close by. Looking at Tripadvisor, the reviews were mostly positive, so we thought we'd give it a try. Parking at the restaurant seemed to be valet only, so we drove a block or so away and walked back - I don't readily pay someone to park my car for me. Other reviewers have noted the popularity of NXNW (that's what they call themselves) among young professionals (of which Austin has many) and I agree. The front part of the restaurant (the brewery/bar potion) was crowded and very loud. Everyone drinking, talking louder than the person next to them, and seemingly happy. On announcing we were there for dinner, we were mercifully escorted farther back into the restaurant portion of the building where it was much quieter. We ordered drinks and they were good, perhaps justifying the enthusiastic reception of the crowd out front. I had the ribeye steak, and I forget what my wife had, but she was perfectly happy with it -- until she tried my steak. Then she stopped talking about her meal and started wondering how we could prepare a steak like that at home. Although an avid griller, I said to forget it, that's why we eat out. Did we like this place? Yes!

  • Visited December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Unqualified General Manager = HORRIBLE SERVICE!!!”
1 of 5 stars Reviewed December 14, 2012

General Manager Ben is inexperienced and unqualified to be a manager!!!

This was our first visit. My husband & I attended a birthday celebration on Wednesday evening, Dec. 12. We arrived with the guest of honor and her family at about 7:30pm. Upon entering the restaurant, we were greeted by all of her friends who were enjoying drinks at the bar. Within minutes we were seated in the dining room. This is where the chaos began...

10 seats instead of 20 were reserved at this very busy restaurant. Our party began with 13 & increased to 20 within about 30min. After 5min & no service, my husband waved at a server ( who didn't respond) & asked our bus boy if we could order a drink. Another 5min passed, still no server. General Mgr Ben came to our table to organize more seats and my husband told him that we were not getting any service. Ben responded, "Take it easy." (Great response, Ben!!)

Without arguing, we went to the bar and got our drinks. Twenty minutes later, we were ready for our 2nd drink. We gave our server the signal that we wanted to order. He acknowledged us and then we watched him take orders from 3 guests at our table & walk away. (He was taking orders from our table, 2-3 guests at a time!) Shortly after 8pm, the server FINALLY took our drink order only to return empty handed. He said he was told NOT TO SERVE US!! I WAS FLABBERGASTED!!! He didn't explain why but i didn't bother arguing. Instead, i went back to the bar.

Guess what? The bartender told me to go back to my table and order from the server!! Finally, General Mgr Ben met me at the bar & explained that they refuse to serve my husband because he was being aggressive with the server. (Since when is waving a server for service considered aggressive?!) I told him that my husband was not aggressive...he was just trying to get service. I further explained that the server was not doing a good job...taking only 3 orders at a time when he should be taking everyone's orders (yes, all 20 guests!) Ben responded with "don't tell me how to run my staff" & then he threw his hands up & said, "It's not my fault your party reserved 10 instead of 20!" (WHAT??) "I'm a guest here, not the organizer," I said, "& it doesn't matter how many people arrived, WE NEED SERVICE!"

Here's the KICKER...
Ben continued with "Go back to your table, take a seat, order some food and then we'll serve you a drink." (WOW!!! The GM is telling me that I HAVE TO ORDER FOOD BEFORE BEING SERVED A 2ND DRINK??) I WAS APPALLED!! I said to Ben "you're a GM & this is how you speak to your guests? I'm from the hospitality biz & our GMs would NEVER speak to a guest this way!" Ben concluded with "if you don't like it you can leave!"


Obviously, I left. I fetched my husband and apologized to our friend, the birthday girl, who agreed that service was horrible.

* Note that I have over 10 years experience as a Catering Mgr in fine dining. I have organized thousands of events with average guest count of 50. Situations where more guests arrive than planned are extremely common! As a GM, Ben should have assigned more than 1 server to our table to assist with initial drink orders. If no server was available, then Ben should have taken drink orders himself. Team work!! Instead, Ben left us dry with one inexperienced server who took 30 min to take drink orders. His actions are a perfect example of someone who is incapable of managing a restaurant of this magnitude!!

  • Visited December 2012
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
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Austin, Texas
Senior Contributor
45 reviews 45 reviews
8 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
“Tasty food and beer”
5 of 5 stars Reviewed December 8, 2012

They brew their own beer which is tasty. The food is American style cuisine, made with a NXNW flare. The food is a large portion and made in a healthy style. Fresh vegetables in season. The food pairs well with their beers.

Visited November 2012
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Fort Lauderdale
Senior Contributor
43 reviews 43 reviews
28 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 8, 2012 via mobile

Good pleasant service in a beautiful rustic bldg. very busy and noisy on a Friday night with a very young crowd that doesn't care about the food since the beer is good .

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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