My wife are currently traveling the States from Australia on holiday and stayed at this hotel earlier in the week. Firstly i have to say that we are a younger couple however well travelled and have visited the States the last 3 yrs visiting many different areas and also staying at countless hotels of similar class.I booked this hotel main based on price and the reviews in tripadvisor. I was not disappointed with our choice. We arrived late at night after more than 20hrs of flying so you can imagine how tired mentally drained we were. We arrived at the hotel and were greeted with a very warm and genuine welcome. The front desk staff allocated a beautiful room on level 18 - room 1833 corner room top floor. What a start, we knew we did well with our selection of hotel. The room was very large, good size bathroom, very contemporary with all the mod cons including new large flat screen tv. The gym area is very well set up with all new top class equipment - cardio machines rate a special mention as these all appear new with large tv built in and unique programs that allow you to run on tracks from around the world.The overall condition of the hotel is very good and very well maintained. As mentioned above we have stayed in many hotels before, one thing that annoys me is constantly paying for extras. This hotel is different, breakfast is included, free wifi and free access to the computers and printers in the lobby to print boarding passes - what a refreshing change. The location is also very handy for people visiting in holidays. 10min walk to congress st bats, less than 10mins walk to 6th street and visitor centre and less than 15mins to congress building. the service is second to none and in my opinion is perhaps what also helps set this hotel apart. It is the little things. I rented a car, I needed to park it for 2hrs before I checked out, the valet kindly offered to park it for me during this time without charge. I rarely write reviews and feel guilty for not doing so as I benefit myself from them therefore have committed to start now. I recommend this hotel without reservation, excellent friendly staff, clean modern hotel in an excellent location - what more can you ask?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I want to start out by saying that I truly enjoyed reading your review of our property. It means so much to us that you took the time out to write about our property and tell us about your experience. We truly value what our guests think of their stay and the hotel, your review was a delight to read.
How wonderful that you are able to travel with your wife an experience the States, we are happy that we were able to be a part of your memories. It sounds like you were able to spend some time in the city experiencing wonderful outings such as seeing the bats on Congress Bridge, visiting 6th street and the visitors center. Hopefully you were able to get out and see some live music and taste some of the great food we have here in Austin.
It sounds like you enjoyed the guest rooms as well. We are pleased to hear that you found them to be comfortable and spacious. We get many great comments on our guest rooms and the wonderful amenities in our hotel, we will be sure to share your comments with our staff.
Again, thank you for the great review, and please come and see us again on your next trip to our great city of Austin.
The Hyatt Place Austin Downtown
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.