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“Mediocre this time” 3 of 5 stars
Review of Hilton Austin

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Hilton Austin
4.0 of 5 Hotel   |   500 E 4th St, Austin, TX 78701   |  
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Ranked #42 of 191 Hotels in Austin
Certificate of Excellence
Senior Contributor
24 reviews 24 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Mediocre this time”
3 of 5 stars Reviewed today NEW via mobile

The property itself is convenient and the staff are pleasant and accommodating, but the food in various locales in the hotel was just ok this time and my room had a weird spicy scent that kicked up my allergies. I asked if they were doing a signature scent thing and they said no, but there was definitely a scent in my room like spices. They did give me a complimentary breakfast item and coffee from Java jive which I thought was commendable customer service.

Stayed May 2015, traveled on business
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512 reviews from our community

Traveler rating
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    90
    38
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Gloucester, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed yesterday NEW

The downtown Hilton was a great spot for visiting Texas' fastest growing city. The location was close to everything. I didn't pick the hotel but the folks who organized the Indeed conference did right with this pick for a hotel. Great rooms and awesome views (25th floor).Staff was great in every aspect of service. I will say three things I wish could improve...
- Liberty Restaurant was mediocre at best
- Valet was terribly slow at departure (Friday at 3:30)
- Coffee in room was terrible

Stayed May 2015, traveled on business
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2 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Just stay for memorial weekend, staf was nice
Hotel clean and recently updated very well located in down town 6th steer walking distance room service at 2:39 am Starbucks in the loobie valet parking. What else you want for a weekend

Stayed May 2015, traveled as a couple
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1 review
2 of 5 stars Reviewed yesterday NEW

I had a room in the 14th floor. The view wasn't good and the room was smelly, when i complained they didn't change the room. If it wasn't the event at that time i would have changed the hotel. They also didn't refund my visa up to now from three weeks.
Will not come back again.

  • Stayed May 2015, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Texarkana, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I've stayed at this hotel three or four times on business trips. They go above and beyond to make sure the customers have what they need. Valet parking attendants, front desk clerks, and maids were all friendly and accommodating. The room was sparkling clean and comfortable. We had complimentary WiFi, a free upgrade to a King size bed, and breakfast in the Executive Lounge. It sure made our visit pleasurable. The hotel has a Starbucks, restaurant, bar, UPS center, clothing shop, and more.

Room Tip: We had a room on the 25th floor; very quiet.
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  • Stayed May 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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New York City, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

We went to Hilton Downtown Austin Texas to attend a Conference. It was convenient that the Conference was taking place in the same Hotel. We got the Conference rate for the duration of the conference, but before and after stay was almost one and a half time more expensive.
When I mentioned that at the time of Check In, they gave Executive Lounge privilege that was very good.
We did not use the Pool, Restaurant or the Fitness Center at the Hotel. The Hotel Staff was friendly, courteous, and helpful.

Room Tip: We reserved a Sky Line View Room that was a good thing to do. I think it did cost a little more - No...
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  • Stayed April 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

A true top notch property! Clean, well kept, modern atmosphere and very comfortable rooms. In house Starbucks very reasonably priced. I was there for a conference, so I didn't get to try the restaurants. However, the conference food was fantastic!

Stayed March 2015, traveled on business
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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#4 Spa Hotel in Austin
#11 Luxury Hotel in Austin
#24 Romantic Hotel in Austin
#25 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 800
Reservation Options:
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel

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