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“As good as you'd expect” 4 of 5 stars
Review of Hilton Austin

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Hilton Austin
4.0 of 5 Hotel   |   500 E 4th St, Austin, TX 78701   |  
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Ranked #56 of 185 Hotels in Austin
GreenLeadersGold level
Nyack, New York
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“As good as you'd expect”
4 of 5 stars Reviewed October 1, 2013

I spent two nights here. The room was clean, comfortable and had a lovely 21st floor view of downtown Austin. The bed was firm and I slept well, something I rarely do in hotels.

Every staff member I encountered greeted me warmly and gave very good service. Even the maids seemed proud of their hotel.

The property is centrally placed, directly across from the Convention Center and within easy walking distance of the 6th Street entertainment zone.

Room Tip: Room on the odd side of the higher floors have the best views.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, October 5, 2013
Thank you for taking a few moments to share your recent experience with us! We are delighted to hear that you enjoyed your stay and hope you will consider us once again the next time your travels return you to Austin. Thank you for sharing your feedback on Tripadvisor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,178 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Frisco, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 1, 2013

This hotel is conveniently located in downtown Austin within walking distance to many restaurants. The hotel has a lot of amenities if you prefere not to leave the hotel. The rooms are clean and the staff is friendly.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, October 5, 2013
Thank you for taking the time to let us know about your recent visit! We are so pleased to hear that you enjoyed your stay, and hope you will afford us the opportunity to welcome you back the next time your travels return you to Austin. Thank you for your feedback on Tripadvisor!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, WI
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 30, 2013

We had a great weekend at the Hilton Austin. Everything was fantastic. The room was comfortable and spacious and had a nice leather couch to relax on. The concierge was great in recommending restaurants, getting us car service, and telling us about local events. The pool on the 8th floor was fantastic! Perfect temperature, and a nice size so that everyone had room to relax or play. Often I am it a fan of towels at convention centers, but this one is top notch.

Room Tip: Our room faced east, which is not a great view, however from other trips to Austin I have learned th...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, October 1, 2013
Thank you for taking the time to let us know about your recent visit! We are so pleased that you enjoyed your stay and that the staff was able to assist in making your stay memorable. We look forward to welcoming you back the next time your travels return you to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, SC
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2013

I stayed at the Hilton Austin for a conference, and let me say it is lovely, the staff is hospitable, and the room service is great. However, if you have to go to work on a Sunday morning, this is not the place for you. Beginning at about 2:30 am Sunday morning, the party people started drifting in, slamming doors, and having loud conversations in the hall. I was continually awakened from that point until about 5:30 am, when they seem to have finally lost consciousness. I did not call the front desk to complain because it was a situation where one group would come in, make noise for several minutes, then quiet, only for the next group to arrive 10 to 15 minutes later. By the time anyone could have arrived from downstairs, the group would have quieted. I have to say, the next morning, when I had to be at my meeting by 8 am, I was very tempted to pound on all the doors with "Do not disturb" signs. Overall, if you are going to party on a weekend, you'll love it. If you actually need sleep, you probably won't. If I stay here again, I'll bring ear plugs, no kidding.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, October 1, 2013
Thank you for taking a few moments to share your recent experience with us. We are pleased to hear that you enjoyed a majority of your stay, but regret that you were kept awake by noise disturbances. If you would be so kind as to contact the hotel directly, we would be happy to offer compensation, as a night without rest is certainly not what you were expecting or hoping for.
Again, thank you for your feedback, and we do hope you will consider us once again the next time your travels return you to Austin.
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Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 26, 2013

Great location next door to convention center. Very nice.for.conference. Food for conference was.good and so were restaurants. Difficult to.get help.from front desk on day I.checked.out I tried.to.extend the stay.and after 6 calls to front desk and either being sent to.the.wrong person or to the main reservation.center I gave up.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, September 28, 2013
Thank you for taking the time to let us know about your recent visit. We are pleased to hear that you enjoyed your stay, but regret that you had difficulty reaching the front desk staff on the day of your departure. We hope that did not affect the rest of your visit and look forward to welcoming you back then next time your travels return you to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oklahoma city, United States
1 review
5 of 5 stars Reviewed September 25, 2013

Excellent location right across convention center. Hotel and hotel stuff are fantastic. Food is great in the hotel. Loft Bar is very convenient if you want to have cocktail after long day of your event. Hotel is walking distance to other great restaurants and bars. Over all it was an excellent experience for me and this will be my hotel during my Keller Williams Realty Family Reunion event once a year.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, September 28, 2013
Thank you for taking a few moments to share your recent experience with us! We are delighted to hear that you enjoyed your stay and look forward to welcoming you back the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

The Hotel was great. We loved our room, check in staff very helpful and accommodating. Great Location for walking to the 6th street attractions. Finn and Porter restaurant located in Hotel was fabulous. Our only complaint is when we were checking out, the valet boys lost our ticket and left us sitting for 45 minutes until we started asking what was taking so long no one seemed to notice their mistake. They apparently misplaced our keys and it was a major inconvenience.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michellehall2, Manager at Hilton Austin, responded to this review, September 25, 2013
Thank you for taking the time to let us know about your recent visit! We are so pleased that you enjoyed your stay with us. We regret to hear about the issue you experienced with the valet; if you would be so kind as to contact the hotel directly, we can ensure that the charge for the valet is taken care of.
Again, thank you for your feedback and we hope you will consider us once again the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Austin
#8 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#30 Business Hotel in Austin
#38 Family Hotel in Austin
#42 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 800
Reservation Options:
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel

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