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“Just OK - but the front desk will NOT go out of their way for you” 3 of 5 stars
Review of Hilton Austin

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Hilton Austin
4.0 of 5 Hotel   |   500 E 4th St, Austin, TX 78701   |  
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Ranked #53 of 182 hotels in Austin
Columbus, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Just OK - but the front desk will NOT go out of their way for you”
3 of 5 stars Reviewed June 15, 2013 via mobile

I was here on business. At one point I needed a bandaid. Sounds simple enough, right? I asked the bellhop who said he had none at his stand, and directed me to go to the front desk. The guy at the front desk simply looks at me and says "we're out of them." Um, ok. Can someone get one from somewhere else in the building? Don't you have a first aid kit anywhere? Nope. Won't even take the extra step to ask anyone else. Just says no.

Lo and behold, I ask a very nice cleaning woman if SHE can get me a bandaid. While she is working MUCH harder than the douche at the front desk, she stops what she's doing, pushes her cart to the side and goes to the housekeeping office to get me band aids! THANK YOU. Very kind of her. Too bad you can't get that kind of customer service from the front desk.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 22, 2013
Thank you for taking a few moments to let us know about your recent visit. Please accept our apologies regarding the experience that you had at the front desk, and that you had to check with another department to locate a band-aid. We will certainly use this as a coaching opportunity for the front desk team.
Additionally, we would like to mention that while we encourage and appreciate feedback, keeping it constructive is important. Constructive feedback has the ability to highlight areas in which we need to improve, and offers the service provider valuable insight. To resort to the use of derogatory name calling takes away from the legitimate concerns being raised by the consumer and offers no benefit to either party.
Once again, we do appreciate you sharing your feedback with us and hope you will afford us the opportunity to welcome you back should your future travels return you to Austin.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Diego, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 14, 2013

Very nice hotel, located across the conference center. Everything you could expect from Hilton at a high level, though not a Conrad. Perfect for big events. Pretty good restaurants inside. Staff is prompt and courteous. If you go to Austin for a conference, you should consider it.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013

We walked in and found a very long line to check-in, but we were in our rooms in minutes. Service was very kind and efficient. The location was great for us since it was right across the street from the convention center. There are plenty of restaurants in close walking distance as are plenty of places to unwind at night. The rooms were spacious and clean. I ordered a flat iron steak dinner from room service and while expensive, it was very tasty. Overall, great stay!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 15, 2013
Thank you for taking a few moments to let us know about your recent visit. We are deligted to hear that you had a pleasant stay with us, and hope you will afford us the opportunity to welcome you back should your future travels return you to Austin!
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Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 12, 2013

This is a AAA 4-diamond property but felt much more like a 3 - 3 1/2 diamond property. If it had some updates, especially in the rooms, I think it would more represent its tier status

Pros:
- Large central downtown hotel next to convention center and many good restaurants and bars
- One of the better fitness centers and pools I have seen at Hilton (non-resort) properties. Pool area was recently re-done with a bar and nice seating areas
- Generally friendly service

Cons:
- Lobby while grand in size felt very dead and empty. Feel like it would benefit from rethinking on the design
- Room furnishings dull and outdated. Wallpaper was terrible. Would greatly benefit from a renovation
- Being a convention hotel next to the convention center -- more caters to that crowd. Not a very personal experience

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 14, 2013
Thank you for taking the time to let us know about your recent visit! We are pleased that you enjoyed your stay and the convenience to downtown. We will actually be undergoing renovations beginning late this fall, so we hope you will come back and see us once again upon completion.
Again, thank you for sharing your feedback and we hope you will afford us the opportunity to welcome you back the next time you find yourself in Austin!
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Austin, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2013

The weekend was a complete nightmare from the minute we checked in. My name and reservation were no where on their radar and I was given a crappy crowded room with 2 queen beds as my room for the night...my wedding night! I was ultimately over charged and still trying to straighten out the problem. Thanks, Hilton for making my wedding so memorable.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 14, 2013
Thank you for letting us know about your recent visit. We regret to hear that an occasion as special as your wedding day fell short of your expecations. Thank you for reaching out to us directly to make the situation right for you, and we hope you will afford us the opportunity to welcome you back for a more enjoyable experience!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2013 via mobile

From the very moment we arrived, we were treated with friendly people and extraordinary hospitality. Aundre at the front desk went above and beyond to make sure my Bachelorette party weekend was a blast! He is the face of true customer service. Rick at the bar was wonderful as well. His expertise at crafting cocktails is superior. We could tell that he takes pride in each cocktail he makes. Andy at the rooftop pool bar was very helpful as well! All in all, the staff at the Hilton are top notch! We are so very grateful to each staff member and we will never forget how special they made our stay.
If you're planning a trip to Austin, you should definitely stay at the downtown Austin Hilton.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 11, 2013
Thank you so much for taking the time to let us know about your recent visit! We are so pleased to hear that you enjoyed your stay, and thank you for taking the time to mention Aundre and Rick! They are both assets to our team and we are lucky to have them.
Again, thank you for sharing your feedback and we hope you will afford us the opportunity to welcome you back the next time your travels return you to Austin!
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Houston, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2013

We chose this place because of the location. We practically didn't need the car since everything is so close. Definitely enjoyed the complimentary breakfast and views from our room. Impressive staff and comfy bed. I would definitely book again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, June 11, 2013
Thank you for taking the time to share your recent experience with us! We are delighted to hear that you enjoyed your visit and the convenient location of the hotel. We hope you will afford us the opportunity to welcome you back should your future travels return you to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#33 Business Hotel in Austin
#45 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Reservation Options:
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel

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