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“Nice property, right next to convention center” 4 of 5 stars
Review of Hilton Austin

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Hilton Austin
4.0 of 5 Hotel   |   500 E 4th St, Austin, TX 78701   |  
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Ranked #56 of 183 hotels in Austin
GreenLeadersGold level
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Nice property, right next to convention center”
4 of 5 stars Reviewed May 18, 2013

Was attending a trade show at the convention center, and stayed for one night. The front desk was kind enough to give me a very late checkout on my departure day, which was much appreciated. Nice room, nothing very special (TV was not HD), but bed was comfortable and it was quiet even though my room was right across from the elevator banks. Breakfast buffet was good, and the server even brought me an item that I inquired about but wasn't on the buffet. The only negative is that the neighborhood is a bit dicey (or so it looked to me) - I wouldn't take a stroll by myself.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 20, 2013
Thank you for taking a few moments to let us know about your recent visit! We are so pleased to hear that you enjoyed the hotel and the city, and hope you will consider us once again the next time your travels return you to Austin!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Houston, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 16, 2013

My husband and I spent two nights at the Austin Hilton for a professional conference. The room was very clean, well maintained, and tastefully decorated. I thoroughly enjoyed our room! Even though this is an older hotel, the rooms and public areas have been remarkably updated.

The only reason I did not give this hotel five stars is because of the cost of the food, rooms, and parking. I understand full service hotels charge more, but it was hard to stomach the idea of paying $16 for a room service hamburger and $24 for self parking, and the room was $205 per night before approximately $40 in hotel and visitor taxes. Perhaps this is normal, but I feel that these prices were a bit much for Austin, Texas during the week during a non peak travel time.

Of note, the food that we ate during the conference was of average quality, but nothing to brag about. Maybe I just had higher expectations for a full service convention hotel.

However, if you need a clean and safe hotel near the entertainment district, then the Hilton is a solid option.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 17, 2013
Thank you for taking the time to let us know about your recent trip. We are happy to hear that you enjoyed the experience and hope you will afford us the oppportunity to welcome you back the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, TX
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed here for one night. The staff was very helpful, maybe a little slow to check in, but they showed up us up to our room. Rooms were nice and clean. We were walking distance from 6th street where we ended up partying that night. No cab fees or anything. They had a nice coffee shop with street views that we sat in and had a small bite to eat before we hit the road the next day. Great experience all together.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 17, 2013
Thank you for taking the time to let us know about your recent visit! We are so happy that you enjoyed your experience and hope you will afford us the opportunity to welcome you back the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

Had a very pleasant stay at this Hilton, hotel was at a great location and the rooms were comfy and clean. The bartender Joe made my fiancé and I feel at home we were in awe of him.
The valet was a problem, we called the night before to make sure our car would be ready by 8am and when we arrived that morning by 8 they never even took the keys out, we were late 20mins because of this. Then we had the exact same problem the next day but they took one day of valet off my bill so we appreciated that.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 17, 2013
Thank you for taking a few moments to let us know about your recent stay. We are pleased to hear that you had a wonderful experience in the bar. Please accept our regrets for any delay in valet service, and we will follow up on the matter with our team accordingly.
Thank you for sharing your feedback and we do hope you will consider us once again the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lott, Texas
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 14, 2013 via mobile

This has to be the best location for downtown Austin. I am here for a conference and the meeting rooms are very well suited for us. The rooms are clean and well decorated. And the pool is very nice. Service is great at the front desk. But when it came to clean my room the cleaning man said he would be back and he didn't show. Not a big deal just noted. All in all good experience.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 17, 2013
Thank you for sharing your recent experience with us! We are delighted to hear that you enjoyed your visit and hope you will consider us once again the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philadelphia, pa
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 14, 2013

Great Hotel- Great staff- and Great destination place and can walk the entire city from here!!! We did everything you could possibly do and the people there were awesome. The bed at the hotel was amazing as was the pillows- happiness!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 23, 2013
We are so pleased to hear that you had a wonderful experience with us! Thank you for sharing your visit with us and we hope you will give us the opportunity to welcome you back the next time your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2013

we stayed on a busy Saturday night, with weddings, graduations, and mother day's buffet. the hotel handled it all with ease, no problems with valet parking or anything else. good staff, clean and reasonable price for the area. the exercise spa area was great. my only complaint was the room temperature did not get cool enough for us (we like it cold).

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelleshall, Manager at Hilton Austin, responded to this review, May 14, 2013
Thank you so much for taking a moment to let us know about your recent experience. We are delighted to hear that you enjoyed your visit with us; please accept our apologies for any challenges with the room temperature.
Again, thank you for sharing your feedback with us and we do hope you will consider us once again should your travels return you to Austin!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Austin
#7 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#35 Business Hotel in Austin
#40 Family Hotel in Austin
#42 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Reservation Options:
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel

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