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“Fantastic Christmas!” 5 of 5 stars
Review of Hilton Austin

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Hilton Austin
4.0 of 5 Hotel   |   500 E 4th St, Austin, TX 78701   |  
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Ranked #52 of 187 Hotels in Austin
GreenLeadersGold level
Galveston, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic Christmas!”
5 of 5 stars Reviewed December 31, 2012

My husband and I along with our dog Bentley spent 5 nights at The Hilton. We have traveled to many places around the world and have stayed in many hotels. We both agree that the staff was so helpful and delightful. They certainly surpassed our past experience and our expectations. They private lounge when you stay on the executive level was the perfect beginning and ending to each day. The location adds to the excellence of the hotel. Walking distance to all of Austin's downtown attractions. Great dog park a cross the street from the hotel. Thank you staff for making our Christmas perfect.

Room Tip: Services on Executive level are fantastic addition to your Hilton Hotel stay.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 30, 2012

This hotel is old but it has the basics.. I must share our tub was clogged :(..n the cleaning of the place wasnt great either.. :/ but it worked.. The service was good :) Our upgrade to the 24 floor wasnt any better.. :/ but the view was superb! The hotel allows pets which is cool..

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HiltonAustin, Manager at Hilton Austin, responded to this review, March 29, 2013
Thank you for your feedback regarding your stay at our hotel. We understand that you were not satisfied with the cleanliness of your guest room and we are deeply disappointed by that. We sincerely apologize for this and assure you that this area is of great importance to us as we ensure the comfort and satisfaction for our guests. We will start guest room renovations at the end of this year and hope you will consider staying with us again should your travels bring you back to Austin.
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Denver, Colorado
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed December 21, 2012

What a great hotel! We recently stayed at the Hilton while in Austin for a quick weekend get away. The hotel staff were all fabulous. The standard rooms are large, well appointed and very comfortable beds. We loved the location, a quick walk to Sixth street, right next to the convention center, or a short walk in the other direction to the town lake and a large variety of restaurants. If you are traveling to Austin, either on business or for fun, this is a great hotel choice. We would definately stay here again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 21, 2012

Just finished my 24th stay in 2012 at this great property. Great location, absolutely fantastic staff, and just a great hotel. Can't beat the rooftop (8th floor, not technically on the roof) pool and hot tub. However the pool area is closed for renovation. One of the best hotel gyms of any Hilton I've stays at. And how often do you have the option of a USDA Prime N.Y. Strip steak from room service or fantastic sushi? Valet parking is a little steep, but the guys that run the valet are great. For me, it's the staff that really sets this place apart from all the other hotels around.

Room Tip: Request a high floor facing west.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ithaca, New York
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 20, 2012

I stayed at the Austin from October 14th to the 19th for a conference. My full room review can be seen on Youtube here: http://www.youtube.com/watch?v=cVggSvgeY1M . The hotel location is great and next to the entertainment district. There are great bars and restaurants all within a short walk. The Hilton has really good conference facilities. There were around 800 attendees, the general conference session rooms, and the meal rooms seated everyone with room to spare. A few small problems, the maps of where the conference rooms are located is not the easiest to understand when rushing from session to session. Also, there were a few very popular sessions that did not have enough space for everyone who wanted to see the session. It did have some rather large room spaces so I think it could have been configured to hold that many comfortably.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oslo, Norway
Top Contributor
65 reviews 65 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 20, 2012

The Hilton is a very good option for a stay in Austin. It's a three minute walk away from 6th street where it all happens in this city.

When I drove up to the hotel, the valet staff asked me if I wanted to park myself or if I wanted them to do it. Not often I get that option, but I chose valet, I'm a bit lazy that way. The Check in went super fast, I asked to extend my stay for one night, and that was no problem - even though the hotel was quite full for the last night. I also got the same price for the last night.

The room was fine, the view was pretty cool, there was a mini bar as well which I like.

It would be a five star review for me if it hadn't been for a charge to use the Internet. In 2012, Internet should be free.

Room Tip: High floor to get a nice view.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 20, 2012

I have spent two night on thanksgiving holiday, i loved the place (lobby, rooms & lounge). as Diamond Hilton Honors member i was eligible for an upgrade. the hotel location almost at the city center of Austin. On Thanksgiving Day i attended the parade which was few blocks away from the hotel.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Austin

Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Austin
#6 Spa Hotel in Austin
#12 Luxury Hotel in Austin
#29 Business Hotel in Austin
#35 Family Hotel in Austin
#39 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Austin 4*
Number of rooms: 800
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Also Known As:
Hilton Austin Hotel Austin
Hilton Hotel Austin
Austin Hilton Hotel

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