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Hilton Austin: Traveler Reviews

4.0 of 5
500 E 4th St, Austin, TX 78701
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Hilton Austin
Ranked #64 of 179 hotels in Austin
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641 reviews from our community

Traveler rating
    196
    242
    138
    46
    19
See reviews for
Families
51
 
Couples
123
 
Solo
45
 
Business
333
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Defiance, Missouri
Top Contributor
276 reviews 276 reviews
80 hotel reviews
Reviews in 96 cities Reviews in 96 cities
58 helpful votes 58 helpful votes
“Good Hotel, Staff Glitching in Overload”
4 of 5 stars Reviewed November 14, 2012

Good solid facilities with lots to offer, proximity to the convention center, easy walk to 6th SAt or even to the Capitol. Staff seemed to be on overload this convention unlike other times i have stayed, no acknowledgement of elite status, no checkout paperwork - which i was informed i would have an option at check in but was never offered, bar seemed to be slow and pouring into dirty glasses, the elite lounge was very pooor, no hot foods, comeon Hilton even the Hampton Inn offers hot breakfast, and difficulty with staff keeping the counters stocked. overall you wont go wrong for location and proximity, good facilities but staff needs work.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 28 more reviews by Hobietim for Austin
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“All things go”
5 of 5 stars Reviewed November 12, 2012

Great Hotel all things are very nice and the bed is very comfortable. Staff is nice and the ADA accessible rooms are very good. I use a wheelchair and found this very convenient

Dont miss "Moonshine" around the corner great place to eat

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 60956Mark about Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harper, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“A big let down...”
3 of 5 stars Reviewed November 12, 2012

With the conventions and programs I have been to in Austin, I was always a little jealous of the folks who got to stay at the Hilton right next to the convention center. Unfortunately I was extremely underwhelmed by my stay there. The rooms are small and, for a Hilton, poorly decorated. My room was not excessively clean. The biggest disappointment occurred when I went down to get my bill as I was checking out and heard the girl at the desk making fun of a group that was graduating in the hotel. It was so unprofessional and done in such a bitter way that I will not be coming back to the Hilton and I will recommend that my company put that money towards a room in a hotel where guests are appreciated.

Room Tip: Ask for a room with a view if you are there for pleasure. I had a view of the mechanical stuff on t...
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask apithecus about Hilton Austin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAustin, Manager at Hilton Austin, responded to this review
November 21, 2012
Dear Valued Guest,

We appreciate your review of your recent experience at our hotel.We are truly very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Rooms good”
4 of 5 stars Reviewed November 11, 2012

This hotel is centrally located. The front desk manager was rude. The rest of staff was very helpful. Rates change based on occupancy and can vary several hundred dollars. The rooms are very nice and the hotel is clean and has a very good bar. The executive lounge has a good evening reception and a nice breakfast offering.

Stayed September 2012, traveled on business
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See 4 more reviews by BillyBiii for Austin
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, TN
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great location and service”
5 of 5 stars Reviewed November 8, 2012

Great place to stay in Austin. Stayed on an Executive Level floor with the Executive Lounge. Great breakfast and evening appetizer service. Very clean and nicely updated hotel. No problems whatsoever. The location is amazing. One block from the bars of Sixth Street. Many great restaurants in walking distance and lots of sights nearby. Easy access to the Interstate for day trips to local vineyards. The staff at the hotel was very friendly and helpful. They have great maps to show you the downtown area with local restaurants and were great with recommendations. Would definitely recommend to anyone traveling to Austin. The gym is the best I've seen at a hotel with a cardio room and separate weight room. The pool was great with plenty of towels, shaded areas, a hot tub and lots of chairs. We didn't experience any problems or have any complaints whatsoever.

Room Tip: Executive floor was great with wonderful view of the Capital, 6th Street and the Longhorns stadium.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Volawyer for Austin
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Austin

Also Known As:
Hilton Austin Hotel Austin
Hilton Austin Hotel
Hilton Hotel Austin
Austin Hilton Hotel
Austin Hilton
Address: 500 E 4th St, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotels in Austin
#35 Business Hotels in Austin
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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