This may be a great B & B, however, they will never again earn my business. I had a reservation for 2 nights earlier this month. Unfortunately I had to cancel due to the devastation of Hurricane Sandy. I live in NJ and was without power, heat and water for several days and have a 91 year old father who sustained an injury which was life threatening. I explained this to whoever answered my call to Brava House. They told me they would try to rebook the room and would be in touch with me. I hadn't heard from them but called the day I was to arrive to be told the room was rebooked. Great. I didn't even have a problem with the $25 cancelation fee but when I received my credit card bill found the fee to be $50 due to the fact that it was a UT football weekend which demands a higher cancelation fee. I don't get it. Did it cost anything to rebook? Does it cost more on football weekends? Unfriendly and unsympathetic. This place gets 2 thumbs down. So much for Southern hospitality.
- Also Known As:
- Brava House Bed And Hotel Austin
- Brava House Bed And Hotel
- Brava House b&b