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“Helpful Associate” 5 of 5 stars
Review of Fairfield Inn & Suites Austin Northwest/Arboretum

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Fairfield Inn & Suites Austin Northwest/Arboretum
2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #87 of 188 Hotels in Austin
Los Angeles, California
1 review
“Helpful Associate”
5 of 5 stars Reviewed August 24, 2013

Just a quick note to praise an extremely courteous and helpful associate named Stephanie. I was having problems with my travel dates changing and needed to adjust my reservation at the Fairfield Inn Austin Northwest/Arboretum and a bright and cheerful voice greeted me when i called your hotel. Stephanie was fantastic. She quickly made the changes and was wonderful throughout the call. She deserves a raise or employee of the month or a cookie bouquet for her efforts.

Thank you Stephanie!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, August 30, 2013
Dear MrChumbler,
Thank you for recognizing Stephanie and for taking the time to share your feedback on TripAdvisor. We do take pride in providing great service and we join with you in commending Stephanie for a job well done.

We look forward to seeing you soon here at the Fairfield Inn and Suites Northwest.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
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    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Caracas, Venezuela
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 23, 2013

Quiet and nice, good location, if your a not to go to downtown this is a good option, great breakfast. You can cordinate at front desk transfer to the domain mall, is right behind the hotel but across some rail lines.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, August 30, 2013
Dear Katulo_Viajero,
Thank you for giving us a review on TripAdvisor and for being a Senior Reviewer. We appreciate your comments and for recommending our hotel as a good spot if you are not staying downtown. Not only is our location close to the Domain and the Arboretum, we provide a much better value for your money compared to the downtown hotels.

As you also noted, we are happy to take you over to the Domain in our hotel van within the hours of 8am-8pm which allows you a hassle free dining and shopping experience.

We appreciate your business!

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 11, 2013

This property is a decent business hotel, but the listed street address makes it difficult to find if you don't know Austin well. Hats off to the front desk clerk who took two phone calls from me and guided me in. The hotel is close to Mopac Expressway and I could hear vehicles buzzing by. I was disappointed to find only Styrofoam coffee cups in my room and, as usual, this is another Marriott property or franchise property that only offers Pepsi products. My small room was appointed with dark furnishings, but the bed was reasonably comfortable and the air conditioner (a floor unit) worked well. Breakfast was good with lots of variety and everything was clean. Meh.

Room Tip: Get a room that doesn't face Mopac and get as high up as possible.
See more room tips
  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, August 19, 2013
Dear TravelTexasSyle,
Thank you for being a contributor on TripAdvisor and for submitting a review on our hotel here in northwest Austin.

We recommend that every guest insert the hyphen when inputting our address in a GPS locator, so our address would be 11201 N Mo-Pac expressway, Austin TX 78759. We are on the northbound access road, just north of Braker lane. It is a great location once you are able to find us and get your bearings down.

You correctly indicated that all Marriott hotels regardless of ownership are required to use Pepsi products. We have a longstanding relationship with Pepsi and we are thankful to have a great partnership with them. The styrofoam cups are also a Fairfield Inn brand standard.

Thanks for being our guest and we hope that you will consider staying with us again soon.

Sincerely,
John Dallas
General Manager
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Dallas, Texas
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 2, 2013

A friend and I had rooms next door to one another. The rooms were more spacious than I expected and very clean. Comfortable beds, nice closet space, good bathroom design. The breakfast area was relaxing and the choices were diverse. We relaxed in the pool, which was very clean and well-stocked with towels.

Yes, there is a railroad track nearby. If that sort of thing disturbs you, you might want to ask for a higher floor. I didn't even notice the trains after the first hour in the room.

My one suggestion would be that their "Fairfield Inn" sign needs to be closer to the road or else the bushes in front of it should be trimmed. It's really hard to see, and if you miss it then you have to go all the way under the highway to try again.

Room Tip: Be aware that there's a railroad track next door and ask for an upper floor.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano, Lombardia, Italy
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 2, 2013

It's only few km away from downtown (30 min by car), so at least you don't have to deal with crowded places and traffic jam. It's clean, comfortable and has a quite good breakfast service. Offers even a shuttle service to/from the airport and you can even reserve a shuttle for any city destination.
Overall a worth price/quality value.

Room Tip: There's no restaurant inside the hotel but you could reach the close Domino neighbor where you...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Top Contributor
454 reviews 454 reviews
70 hotel reviews
Reviews in 151 cities Reviews in 151 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed July 21, 2013 via mobile

The staff at this location is wonderful, the beds are really comfy, the rooms are clean and the breakfast is much more than continental. For those reasons, I might stay here again. However, it is a difficult location to get in and out of to the freeway and the noise from the road is just awful...weekdays and weekends. I think SpringHill Suites across the road is a better choice.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, July 30, 2013
Dear JoinTexas,

Thank you for staying with us here at the Fairfield Inn and Suites Austin Northwest. We really appreciate the top marks and the feedback.

The service road on Mo-pac expressway does not continue northbound outside of our hotel location and that does confuse and disappoint our guests. We do have different ways of tackling the location challenges and we would love to have your repeat patronage.

We hope you have a productive summer and please come see us again in Austin.

Sincerely,
John Dallas
General Manager
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Texas
Top Contributor
112 reviews 112 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
233 helpful votes 233 helpful votes
5 of 5 stars Reviewed July 14, 2013

I've stayed here several times for business trips. The location might seem kind of weird to some, but it's close to shopping and restaurants, and to many of the businesses need to visit when I'm in the Austin area. It has easy access to several major highways. It's also very close to The Domain.

The rooms are very clean and comfortable. Yes, there's a train that rumbles by occasionally, but thankfully the horns to not blow. I only noticed it when I was awake. There's free wi-fi, and plenty of outlets to charge various electronics. And the fitness room is adequate for a descent workout.

Breakfast was fine, with a pretty good selection of what you would expect to find at most hotels of this rating.

Would I go back? I probably will sometime soon.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, July 17, 2013
Dear Shutter bug,

We appreciate the top marks and especially since you are a top contributor to TripAdvisor and a very seasoned traveler.

We also would agree that the northwest section of Austin is a great mix of retail, restaurants and corporate offices. Other than downtown, we would consider our hotel in a very nice hub where IBM and Google also have their offices.

Thank you for staying with us and we expect to see you again very soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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