My experience with this property started before I even arrived. Upon landing in Austin, I called the property to get information about the areas, specifically for a late night store. The night manager, spent about 20 minutes with me on the line, searching for me and provided me with directions to the store from the airport, then to the hotel. Awesome!
Check-in was a breeze and completely easy...no hassles!!! Check-out was just as easy.
Breakfast was offered daily. While it wasn't gourmet, it was certainly fresh and well presented.
Internet in the room, was not only FREE, but worked seamlessly without any connection issues or slowness.
The property was a quick 20 minute drive to/from other areas of Austin - downtown, UT, Meuller, Zilker Park and other attractions. This is in an ideal location as there are many unique shops to see and visit near the property.
My only complaint here is that my room wasn't very acoustically sound. I could literally hear my neighbors conversations and I'm sure they could hear me! It was also noisy as there is a large train that passes by, just outside the window, each night and morning.
Ask for a room on the 4th floor, to mitigate noise from the train passing by the property.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for being a top contributor on TripAdvisor. We always appreciate feedback in every form and your information is helpful to us and our future guests.
You noted that our location was great and we definitely agree that being next to the Domain and Arboretum gives unlimited opportunities for shopping and dining.
I know that noise can be an issue and we are looking at some creative ways to mask that problem. Your comfort and enjoyment of the hotel is our top priority.
We hope that you will visit us in Austin again soon and we appreciate your business.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.