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“Nice, quiet and great breakfast!” 4 of 5 stars
Review of Fairfield Inn & Suites Austin Northwest/Arboretum

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Fairfield Inn & Suites Austin Northwest/Arboretum
2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #85 of 184 Hotels in Austin
Jacksonville, Texas
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
20 helpful votes 20 helpful votes
“Nice, quiet and great breakfast!”
4 of 5 stars Reviewed June 1, 2013

We stayed 1 night on Memorial Weekend just to get away and take advantage of a free night certificate we had earned last summer. We stayed in a suite with 2 double beds which was very spacious on the 4th floor. It was clean, nice and quiet. The beds were comfy but the pillows were not. (Bring your own if you are picky.) Breakfast in the morning had lots of choices with hot eggs and sausage. For the eggs, they not only had picante sauce but grated cheese! Just like home! We did not use the pool. The pool is nice but small. A nice stay and would definitely stay here again!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, June 10, 2013
Dear TXmom95,

Thank you for visiting us here at the Fairfield Inn and Suites Austin Northwest/Arboretum.

We also appreciate you using your Marriott Rewards points for a complimentary night stay and we were happy to read that it was a relaxing and enjoyable stay.

We noticed that the pillows were not to your satisfaction and we are in the process of upgrading all of our pillows to the new Marriott standard and that will be a larger and fuller pillow versus the old standard.

Thank you for being a Marriott Rewards member and we hope that you will come back to see us again soon in Austin.

Sincerely,
John Dallas
General Manager
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109 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Arvada
Top Contributor
89 reviews 89 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 28, 2013

This hotel will be better than you expect for a Fairfield. Cleaner, great help at the front desk and in the morning with food. Not on the bed bug registry (and I did not see any). You will see several complaints about the train noise, I personally did not really care about it. The location is funky though. You could hit a really great mall with several places to eat with a 3 wood, however, you can not walk there. The train tracks are in the way. I would not stay here without a car. You are trapped between a highway and the tracks as a pedestrian.

Room Tip: You will have to pick highway noise or rail road noise. The train runs about once every three hours...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 31, 2013
Dear DJFresh,

Thank you for staying with us in Austin and for giving us your feedback on TripAdvisor.

I can understand why you would call our location weird since the well known popular slogan is "Keep Austin Weird." We have one of the most popular geographic locations in the city of Austin being next to the Doman and very close to the Arboretum.

I totally agree that we would love to have a bridge or walking access to the Domain since we are so close. We do have complimentary transportation to the Domain.

Thank you for pointing out how clean the hotel was and the friendly staff and great breakfast. We are continually trying to improve to give you the best and most comfortable stay.

Sincerely,
John Dallas
General Manager
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Bloomington, Illinois
Top Contributor
73 reviews 73 reviews
42 hotel reviews
Reviews in 42 cities Reviews in 42 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 23, 2013

I arrived fairly late and it was probably a busy night. Gave me a handicap-modified room. Glad they have that option and may need it sometime, but I don't now and it was a little like staying in a hospital room. Shower water ran into the middle of bathroom. The hand-held shower sprayer was broken and hung down and rested on the floor unless you were holding it with one hand. Not much space for toiletries on modified sink base, etc...

Also surprised to have it right on the railway tracks. Not a lot of train traffic, but I certainly knew when there was.

Room had very tall ceiling and inadequate lighting so it was dim and a little cave-like. Room was a little worn.

Otherwise, breakfast was adequate.

Room Tip: I think you may be better served with a room on an upper floor facing MOPAC than a room on the 1st f...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 31, 2013
Dear Jordan C,

Thanks for being a top contributor on TripAdvisor. We also appreciate you staying with us and posting your feedback about the Fairfield Inn and Suites Austin Northwest/Arboretum.

I apologize that you were given a modified room type which is typically given to someone that needs the accessibility options. The standard room type would definitely have a much different bathroom design and probably would have been much more comfortable for you.

I am glad the train noise wasn't overwhelming for you, obviously this is something that is completely random and some nights there are almost no trains moving through but we have no schedule.

I believe we could greatly improve your stay next time with just a simple request for a standard or suite room type and I hope you will give us that opportunity. Thanks again for visiting us in Austin.

Sincerely,
John Dallas
General Manager
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Washington DC, District of Columbia
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2013

My experience with this property started before I even arrived. Upon landing in Austin, I called the property to get information about the areas, specifically for a late night store. The night manager, spent about 20 minutes with me on the line, searching for me and provided me with directions to the store from the airport, then to the hotel. Awesome!

Check-in was a breeze and completely easy...no hassles!!! Check-out was just as easy.

Breakfast was offered daily. While it wasn't gourmet, it was certainly fresh and well presented.

Internet in the room, was not only FREE, but worked seamlessly without any connection issues or slowness.

The property was a quick 20 minute drive to/from other areas of Austin - downtown, UT, Meuller, Zilker Park and other attractions. This is in an ideal location as there are many unique shops to see and visit near the property.

My only complaint here is that my room wasn't very acoustically sound. I could literally hear my neighbors conversations and I'm sure they could hear me! It was also noisy as there is a large train that passes by, just outside the window, each night and morning.

Room Tip: Ask for a room on the 4th floor, to mitigate noise from the train passing by the property.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 16, 2013
Dear TheOnly1LadyJ,

Thank you for being a top contributor on TripAdvisor. We always appreciate feedback in every form and your information is helpful to us and our future guests.

You noted that our location was great and we definitely agree that being next to the Domain and Arboretum gives unlimited opportunities for shopping and dining.

I know that noise can be an issue and we are looking at some creative ways to mask that problem. Your comfort and enjoyment of the hotel is our top priority.

We hope that you will visit us in Austin again soon and we appreciate your business.

Sincerely,
John Dallas
General Manager
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philadelphia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is a very nice hotel. The breakfast was excellent. Our room was clean and spacious. Our only complaint was that the hotel is next to a freight train track that ran all hours of the day and night. It woke me up at 3am twice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 8, 2013
Dear Dbattag580,

Thank you for a great review and for being our guest here at the Fairfield Inn and Suites in northwest Austin.

We were happy to see that you really enjoyed our breakfast and noticed how clean the rooms were. We have an excellent housekeeping team and they work extremely hard to get every room to be exceptionally clean.

We are looking at some different solutions to managing the train rumbling...stay tuned!

Please come visit us again and please request an "odd-numbered" room to be opposite the track.

Sincerely,
John Dallas
General Manager
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Redwood City, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

Stayed here during SXSW. It's inexpensive and definitely away from the hustle and bustle. It's literally a 2 minute drive to The Domain (the outdoor shopping/dining mall area) with a lot of restaurants and shopping. I just took cabs to and from downtown Austin (about 30 minutes) and was actually really glad not to be staying in the midst of the chaos. The WiFi worked just fine. But don't expect any luxuries- no pay per view, no room service, pretty bad breakfast, etc.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 5, 2013
Dear womanexecutive,

Thank you for staying with us during SXSW. Definitely the busiest 2 weeks of the year for the city of Austin and you made a great point in regards to our northwest location. It is very easy to get to downtown, only 12 miles from our location, and even the light rail stop is located next to the Domain which can take you downtown.

I apologize that the complimentary breakfast was not to your liking but we have been working hard to make it more appetizing. We have always provided eggs and sausage but we have upgraded our pastry items and the belgian waffles are always a big hit. There are very few things that we don't provide, and of course the best deal...it's all provided complimentary.

We hope that you will come back to stay with us anytime that you are in Austin on business or for leisure travel.

Sincerely,
John Dallas
General Manager
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North Royalton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2013

All very nice features. Good variety at breakfast. Had live music (guitar player) at happy hour at night.
Everything else at or above Fairfield standards.
Only major issue was limited hot water at peak shower times. I had two other colleagues with me and we all experienced the same thing when getting ready in the morning.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, April 24, 2013
Dear WilliamOH_13,

Thank you for staying with us in Austin at the Fairfield Inn and Suites Northwest.

We appreciate the good marks and the feedback. Our Wednesday night reception is a great way to relax and get refreshed to make it through the rest of the week and it wouldn't be Austin without a little live music.

We have definitely pinpointed the problem with the hot water and the issue is greatly improved based on the solutions that we have done. We are making sure that we don't continue to have any lingering challenges.

We hope to see you again soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 184 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn And Suites Austin Northwest
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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