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“Good Value, Great Location” 4 of 5 stars
Review of Fairfield Inn & Suites Austin Northwest/Arboretum

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Fairfield Inn & Suites Austin Northwest/Arboretum
2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #88 of 183 hotels in Austin
Washington DC, District of Columbia
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
11 helpful votes 11 helpful votes
“Good Value, Great Location”
4 of 5 stars Reviewed May 14, 2013

My experience with this property started before I even arrived. Upon landing in Austin, I called the property to get information about the areas, specifically for a late night store. The night manager, spent about 20 minutes with me on the line, searching for me and provided me with directions to the store from the airport, then to the hotel. Awesome!

Check-in was a breeze and completely easy...no hassles!!! Check-out was just as easy.

Breakfast was offered daily. While it wasn't gourmet, it was certainly fresh and well presented.

Internet in the room, was not only FREE, but worked seamlessly without any connection issues or slowness.

The property was a quick 20 minute drive to/from other areas of Austin - downtown, UT, Meuller, Zilker Park and other attractions. This is in an ideal location as there are many unique shops to see and visit near the property.

My only complaint here is that my room wasn't very acoustically sound. I could literally hear my neighbors conversations and I'm sure they could hear me! It was also noisy as there is a large train that passes by, just outside the window, each night and morning.

Room Tip: Ask for a room on the 4th floor, to mitigate noise from the train passing by the property.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 16, 2013
Dear TheOnly1LadyJ,

Thank you for being a top contributor on TripAdvisor. We always appreciate feedback in every form and your information is helpful to us and our future guests.

You noted that our location was great and we definitely agree that being next to the Domain and Arboretum gives unlimited opportunities for shopping and dining.

I know that noise can be an issue and we are looking at some creative ways to mask that problem. Your comfort and enjoyment of the hotel is our top priority.

We hope that you will visit us in Austin again soon and we appreciate your business.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
philadelphia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

This is a very nice hotel. The breakfast was excellent. Our room was clean and spacious. Our only complaint was that the hotel is next to a freight train track that ran all hours of the day and night. It woke me up at 3am twice.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 8, 2013
Dear Dbattag580,

Thank you for a great review and for being our guest here at the Fairfield Inn and Suites in northwest Austin.

We were happy to see that you really enjoyed our breakfast and noticed how clean the rooms were. We have an excellent housekeeping team and they work extremely hard to get every room to be exceptionally clean.

We are looking at some different solutions to managing the train rumbling...stay tuned!

Please come visit us again and please request an "odd-numbered" room to be opposite the track.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redwood City, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2013

Stayed here during SXSW. It's inexpensive and definitely away from the hustle and bustle. It's literally a 2 minute drive to The Domain (the outdoor shopping/dining mall area) with a lot of restaurants and shopping. I just took cabs to and from downtown Austin (about 30 minutes) and was actually really glad not to be staying in the midst of the chaos. The WiFi worked just fine. But don't expect any luxuries- no pay per view, no room service, pretty bad breakfast, etc.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, May 5, 2013
Dear womanexecutive,

Thank you for staying with us during SXSW. Definitely the busiest 2 weeks of the year for the city of Austin and you made a great point in regards to our northwest location. It is very easy to get to downtown, only 12 miles from our location, and even the light rail stop is located next to the Domain which can take you downtown.

I apologize that the complimentary breakfast was not to your liking but we have been working hard to make it more appetizing. We have always provided eggs and sausage but we have upgraded our pastry items and the belgian waffles are always a big hit. There are very few things that we don't provide, and of course the best deal...it's all provided complimentary.

We hope that you will come back to stay with us anytime that you are in Austin on business or for leisure travel.

Sincerely,
John Dallas
General Manager
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North Royalton, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2013

All very nice features. Good variety at breakfast. Had live music (guitar player) at happy hour at night.
Everything else at or above Fairfield standards.
Only major issue was limited hot water at peak shower times. I had two other colleagues with me and we all experienced the same thing when getting ready in the morning.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, April 24, 2013
Dear WilliamOH_13,

Thank you for staying with us in Austin at the Fairfield Inn and Suites Northwest.

We appreciate the good marks and the feedback. Our Wednesday night reception is a great way to relax and get refreshed to make it through the rest of the week and it wouldn't be Austin without a little live music.

We have definitely pinpointed the problem with the hot water and the issue is greatly improved based on the solutions that we have done. We are making sure that we don't continue to have any lingering challenges.

We hope to see you again soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
Top Contributor
123 reviews 123 reviews
31 hotel reviews
Reviews in 55 cities Reviews in 55 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed April 19, 2013

We were in Austin to visit family. We decided on the Fairfield as they had suites and we were there for 4 days. The price was excellent but we were not prepared for how nice they were. Being on MoPac it was very easy to get to the kids house and anywhere else we wanted to go. It was immediately in front of "The Domain" which is very interesting.
The suite although there was no door between the two spaces of sleeping and living was very well set out.

There was a fridge and Microwave well placed in a non obtrusive location, The living area had a couch and easy chair and desk with lots of outlets to plug in computers, cell phones, play books etc.

Breakfast was very good with eggs and bacon and all sorts of other goodies.

The staff at the hotel were very friendly and helpful and always acknowledged us when we entered and exited the hotel. The location was marvellous and it helped us find our way around Austin. We went to the Aboretum and as the store was closed were able to jump onto another highway and go over to Round Rock.

We would stay at the hotel again any time and would highly recommend it especially if you are staying for more than a night the suite price is very good.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, April 24, 2013
Dear BridgetD710,

Thank you for being a top contributor on TripAdvisor. We were very pleased to see your generous feedback on our hotel especially knowing that you are a very seasoned traveler.

You pointed out our great location which is in a very convenient spot in northwest Austin very close to great shopping at the Domain and Arboretum.

We also appreciate the recognition for our friendly team members and they are definitely here to give you the most relaxing and comfortable stay possible.

Please stay with us again when in Austin visiting your family, we look forward to serving you soon.

Sincerely,
John Dallas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 10, 2013

Every person at this Marriott had the highest degree of professionalism and friendliness. The Wednesday evening happy hour was an unexpected bonus. Great jazz musician. The breakfasts and servers are above the Fairfield standards. The front desk staff were always friendly and very helpful to our group. Even the people in the laundry were singing and happy. Great location for accessing the Domain Shopping Center (Lots of great restaurants and happy and reverse happy hours). Great king suites. Very clean. Hadn't experienced the train till this time. Once at night. Once in the morning. About a minute long. Sleep with the fan on or ask for a front side room.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, April 12, 2013
Dear smmjuw,

Thank you for staying with us here at the Fairfield Inn and Suites Austin Northwest. We appreciate you taking the time to post such a great review for our hotel on TripAdvisor.

You had great timing to be here on a Wednesday night and that is always a highlight for our hotel. Since Austin is the Live Music Capital of the World, we like to play our very small part in showcasing a local musician every Wednesday evening for a few hours. Its a great way to enjoy a little food, drink and good music - all complimentary!

Thanks again for such great marks and very generous comments and we hope that you will come back to see us in Austin soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
83 reviews 83 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 4, 2013

For A Fairfield Inn It's better than most. I was given a noisy room. Front Desk said the last one left. Hotel didn't look full. I had a friend call to ask about availability. Same desk clerk said 70%.
But the rooms were super and better than higher star ones in the area. Location is great.

Room Tip: Give your room preference in advance
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, April 4, 2013
Dear rd400,

Thank you for being a senior contributor on TripAdvisor. We know that you travel quite a bit and we are appreciative of your feedback.

I am very apologetic if you felt that our front desk associate was not forthcoming for a different room location. I have shared your review with our team and I can assure you that we will not have that same response in the future. If we can move you to a room of your choice, we are always happy to accommodate that request.

Our hotel has been much busier this year and we expect to continue to be at very high occupancies. As you noted, we are in a great location next to the Domain which is really considered the hottest spot in all of Austin for the best restaurants and shopping. The Arboretum is also close by and it continues to be a fantastic area as well for the same reasons.

We look forward to seeing you again soon.

Sincerely,
John Dallas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 183 hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
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Also Known As:
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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