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“Train tracks behind hotel. Take a fan if you are a light sleeper!” 4 of 5 stars
Review of Fairfield Inn & Suites Austin Northwest/Arboretum

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Fairfield Inn & Suites Austin Northwest/Arboretum
2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #85 of 187 Hotels in Austin
Central IL
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
“Train tracks behind hotel. Take a fan if you are a light sleeper!”
4 of 5 stars Reviewed February 25, 2013

I always pack a fan when I travel. Good thing I had one with me because there are train tracks directly behind the hotel. No whistles, but I heard every train that went by even with my fan on high. You probably shouldn't stay here if you are a light sleeper. The hotel itself is wonderful and our room was excellent.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    37
    49
    21
    8
    5
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25
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 29, 2012

This is one of the nicest hotels I've ever stayed at in Austin, Tx. The staff were very nice, efficient, and sincere. The room was spacious and one of the cleanest I have seen. The breakfast was terrific with plenty of healthful choices. Internet was easy to get and quite speedy. All things considered this was a great hotel experience. We've already made another reservation for our upcoming trip back to Austin.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2012

The price was right, but I should have known there was a catch. Our window was 10 yards away from an active railroad line. Every 2 hours trains went by. And the air conditioner was loud. If you can sleep through the noise, it is a clean property with free full breakfast. Lots of other options in the area if you can't.

Room Tip: Away from the tracks.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, November 20, 2012
Thank you for staying with us and giving your feedback. We strive to assure that every guest has the best possible stay. We provide a full hot breakfast, a managers night with live music/food/drinks, we have shuttle service that will take you anywhere in a five mile radius, we also provide a clean and friendly place to stay. Our location is close to everything that you need, other than the train. We are close to many companys, shopping areas and restaruants. If you would like to stay with us again, the front of the building is a little more quite.
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Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 5, 2012

It is a nice new hotel, convenient to the highway, free parking, free breakfast - what you expect from a Fairfield Inn & Suites. The interior of the room is oddly not as spacious as it should be with a giant wall in the center separating the living and slipping areas.

The real problem is the noise. On one side is mopac, a busy highway, on the back side is the railroad. You choose your punishment. Of course if you are on the first floor you have the added noise of the parked cars,

Room Tip: I would chose the mopac side, as the windows are decently insulated.
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Stayed November 2012, traveled on business
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fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, November 6, 2012
Thank you for staying with us. We are in a busy area and have a lot going on around us. I apologize for any inconvenience. Please ask for the front of the building upon check in. It is quieter.
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Houston, Texas
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 23, 2012

If you have work in the North area of the city, this is a great place to stay. Very efficient and helpful staff. Although the property is locted next to the highway, its very quiet. Several eating places close by too.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 30, 2012
Thank you for staying with us while you were in the Austin area. We look forward to seeing you on your next visit.
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Spring, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2012

My husband and I stayed here last weekend, Oct. 11th - 14th. We were extremely pleased with the staff, breakfast, and our room. The staff was helpful and friendly at all times. Even when we asked for paper plates and forks around midnight one night! The breakfast was awesome, and cooked really well. And our room was great with a super comfy bed. We noticed the high ceilings immediately and were later told that only the bottom floor had them. It added a somewhat different/nice feel to the room. Oh, we also thoroughly enjoyed the hot tub. We thought for sure it would be closed when we decided we wanted to get in it around 11pm one night. But no, the pool area was open and the hot tub was on.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 23, 2012
Thank you for staying with us. We are glad that you were able to enjoy the full hot breakfast and the hot tub. I enjoy the nice open feel of the rooms as well. We have a great staff to assure that you get the cleanest and friendliest stay possible.

Thank you

Brandon Heidkamp
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Seattle
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 30, 2012

Our king suite was smaller than those at other properties, but we liked the furnishings and it was clean and comfortable. Highlights include the proximity to the Domain, spacious and attractive lobby and breakfast areas, and moderate prices for suites. We appreciated the pleasant and efficient front desk associate who, unprompted, made sure to provide us with a room furthest away from the train tracks. The fitness and pool areas were cozy and cramped, but we were able to enjoy them fully during non-peak hours (check-out times between 10:30 - 12). The property met our basic business needs and we would return.

Note that if you're driving to the Domain, you cannot directly access the shopping center from the hotel (though it appears that way on most maps) and as such, it's convenient to come from the center but not as easy to get to it.

Room Tip: As mentioned, ask to stay in a top floor room away from the train tracks and elevators/stairwells...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 2, 2012
Thank you for staying with us. I am glad that you were able to get in a suite away from any noise. Next time you stay with us please use the shuttle, it can take you to and from the Domain for shopping.
It sounds like you were able to take advantage of the exercise room and pool. I look forward to seeing you next time you are in town.

Regards,

Brandon Heidkamp
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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