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“Recommend” 4 of 5 stars
Review of Fairfield Inn & Suites Austin Northwest/Arboretum

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Fairfield Inn & Suites Austin Northwest/Arboretum
2.5 of 5 Hotel   |   11201 N. Mopac Expressway, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #85 of 187 Hotels in Austin
Seattle
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“Recommend”
4 of 5 stars Reviewed September 30, 2012

Our king suite was smaller than those at other properties, but we liked the furnishings and it was clean and comfortable. Highlights include the proximity to the Domain, spacious and attractive lobby and breakfast areas, and moderate prices for suites. We appreciated the pleasant and efficient front desk associate who, unprompted, made sure to provide us with a room furthest away from the train tracks. The fitness and pool areas were cozy and cramped, but we were able to enjoy them fully during non-peak hours (check-out times between 10:30 - 12). The property met our basic business needs and we would return.

Note that if you're driving to the Domain, you cannot directly access the shopping center from the hotel (though it appears that way on most maps) and as such, it's convenient to come from the center but not as easy to get to it.

Room Tip: As mentioned, ask to stay in a top floor room away from the train tracks and elevators/stairwells...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 2, 2012
Thank you for staying with us. I am glad that you were able to get in a suite away from any noise. Next time you stay with us please use the shuttle, it can take you to and from the Domain for shopping.
It sounds like you were able to take advantage of the exercise room and pool. I look forward to seeing you next time you are in town.

Regards,

Brandon Heidkamp
General Manager
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120 reviews from our community

Traveler rating
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    21
    8
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
houston
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 25, 2012

We chose this hotel because of it's close proximity to the domain. It was nice little place to stay, just make sure you don't miss the hotel as it's easy to miss the turn. The rooms were smaller than I had imagined, but I slept comfortably.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 2, 2012
Thank you for staying with us while you were in the Austin area. I hope that you were able to take the shuttle over to the Domain while you were shopping.
I understand that the turn to get into the hotel is easy to miss. I will work on a way to make that easier.

Regards,

Brandon Heidkamp
General Manager
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Denton, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 24, 2012

The Fairfields are reliable places to stay. This one is a little difficult to get to so pay attention to the directions. It's easy to miss the turn and have to go around again. Despite a hotel full of little leaguers our room was quite. We had upgraded to the slightly larger room. The smaller one would have been really cramped with all our gear. Breakfast included the usual waffle maker, also eggs and a different meat every day and microwaveable breakfast sandwiches.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, October 2, 2012
I am glad that you and your team stayed with us while playing in the Austin area. It is easy to miss the turn, I apologize for that.
I am happy to hear that you and the team were able to get the full hot breakfast. Our suites are larger and have the additional tv that make it nice for teams or parents that can watch something else.

Thank you,

Brandon Heidkamp
General Manager
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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed September 12, 2012

I have stayed at this hotel several times over the last few months. The staff is very friendly and helpful! There is an array of breakfast foods that should suit any taste or preference. It is fairly quiet and have not had any issues with numerous stays. They are located close to the Dominion, which has great food and shopping. They are more than happy to shuttle you over and pick you up if you don't have transportation. As a woman that often travels alone, I feel safe and secure at this hotel. Definitely recommend if you find yourself in the Austin area.

Room Tip: Try to get a room on the front side of the hotel.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, September 18, 2012
We are glad that you keep coming back to see us while in the Austin area. Our shuttle can take all guests in a 5 mile radius around the Austin area and we are glad that you have been taking advantage of this service. We are excited about our full hot breakfast with cereal, fresh fruit, breakfast sandwiches, hot eggs, sausage, oatmeal, waffles and more.

We are looking forward to seeing you next time you are in Austin.

Regards,

Brandon Heidkamp
General Manager
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Apollo Beach, FL
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 16, 2012

Stayed in this Inn for one night while in town for a wedding. Be sure to stay on the front side of the hotel as the Missouri-Pacific train travels directly behind the hotel. Our room was on the back side and the train came by about 5 times during the night. Breakfast has everything for heat and serve yourself type foods. Good location close to shopping, highways, dining, getting around Austin.

Room Tip: Stay on the front side.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, September 4, 2012
Thank you for staying with us, we are glad that you were able to enjoy our complimentary full hot breakfast. We try to fill all request for room locations. If you have a requests for a specific room, or room location please let us know.

Thank you,
Brandon Heidkamp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 6, 2012

We were in town for one night for a wedding, and were there less than 24 hours, but the room was clean, smelled great, and the bed was comfortable. I thought the breakfast was more than adequate with waffles, cereal, bagels, biscuits and gravy. They have a nice pool in the back with a hot tub. There is a train that goes behind it, but we stayed on the front (west) side of the building and we could not hear it in our room. I heard it go by when I was at the pool. Lots of shopping and restaurants close by.We will definitely stay her again next time we are in the Austin area.

Room Tip: Stay on the west side.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, August 7, 2012
Thank you for staying with us when you were in Austin for a wedding. We are glad to hear that you enjoyed your stay. The Texas waffles are the best. We look forward to seeing you when you are able to come back to Austin.

Regards,

Brandon Heidkamp
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Top Contributor
153 reviews 153 reviews
43 hotel reviews
Reviews in 46 cities Reviews in 46 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 1, 2012

We stayed here as it was in close proximity to a competition my son was participating in. The location was great - right off of MoPac and very close to 183. The hotel was very clean and the staff was friendly. Not a lot of extras here, but it is great for just spending the night. I was a little disappointed with the breakfast in the morning when compared to other similar chains. Overall, I would stay here again if I needed a quick place to stay.

Stayed July 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfieldinnaustinnw, General Manager at Fairfield Inn & Suites Austin Northwest/Arboretum, responded to this review, August 7, 2012
Thank you for staying with us while you were in town with your son. Sorry to hear that you did not enjoy the breakfast as much as we would have liked. We try and provide a great complementary breakfast that everyone can enjoy which includes hot eggs and sausage, a variety of breads, cereals and yogurts, oatmeal, waffles, juice, milk and coffee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Austin Northwest/Arboretum

Address: 11201 N. Mopac Expressway, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Austin Northwest/Arboretum 2.5*
Number of rooms: 134
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Also Known As:
Fairfield Inn And Suites Austin Northwest
Fairfield Inn & Suites Austin Northwest Hotel Austin
Fairfield Inn Austin
Fairfield Austin
Austin Fairfield Inn

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