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“Nice stay and good value” 4 of 5 stars
Review of Hilton Garden Inn Austin Northwest / Arboretum

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Hilton Garden Inn Austin Northwest / Arboretum
3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)   |  
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Ranked #24 of 188 Hotels in Austin
Parker, United States
1 review
“Nice stay and good value”
4 of 5 stars Reviewed January 17, 2014

Lobby and rooms are clean and nicely decorated. Friendly service and good hot breakfast. Would stay here again. Internet service was consistent and allowed me to work without issues. Lobby was comfortable to sit in.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Billie,
Thank you so much for the great review. Glad to see that you found the room so comfortable. Wait until you see the rooms next time you are here. NEW FURNITURE!!! It looks even better.
Thanks,
Joe
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311 reviews from our community

Traveler rating
    168
    102
    26
    13
    2
See reviews for
93
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110
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tuscola, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

We chose to celebrate our 39th wedding anniversary in Austin, but were torn between another area Hilton hotel we'd used in June, 2013. Upon checking the weather forecast, we decided on this hotel, with indoor pool and spa, in basically the same area. We were surprised, upon arrival, at our upgraded room to a suite, and the desk clerk's assurance that we had been given a very quiet room. Then, about 15-20 minutes after we were settled in, a knock at the door brought another surprise... an iced bottle of champagne. Our room was FABULOUS, and tremendously quiet. The area had an enormous amount of restaurants and other hidden treasures that kept us occupied for our entire stay. We WILL BE BACK to this almost hidden gem in northern Austin!!! The staff went out of their way to make this an awesome long weekend! Thanks Austin's Hilton Garden Inn, NW Arboretum, for making our stay soooooo special!!! We will see you all again soon!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Melanie,
Congratulations on your anniversary and thank you for letting us be apart of it. So glad you shared with us that you were coming for your anniversary. It gave us the heads up we needed to make sure your stay was extra special. See you on your 40th!!!!
Thanks,
Joe
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Lubbock, Texas
1 review
5 of 5 stars Reviewed January 8, 2014

Our basketball team stayed here last weekend. The service was excellent. Nicole was great. Breakfast very good. Very friendly and accommodating staff. Rooms were nicely appointed and very clean. Great location. Would highly recommend

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Tim,
Thank you for trusting us with your team. Glad we were able to make your stay enjoyable and that our staff took such good care of you. Let us be there for your again on your next tournament in Austin.
Thanks,
Joe
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Houston, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2014

Room was clean and comfortable. Bar was enjoyable for a nice glass of wine. Breakfast was great. Location was convenient. All the staff was friendly. Exercise room had quality machines and good free weights.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
Mark,
Thank you so much for staying with us. We are so glad you were able to experience all of our amenities while you were here. Our Precor fitness equipment is really awesome. Everyone loves it.
Thanks,
Joe
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Columbia, United States
1 review
1 of 5 stars Reviewed January 8, 2014

Room Reeked of paint due to hotel construction and purse stolen from locked room. Hotel is still "searching" for the purse. Upper floors of this Hotel are not aviable due to constuction. Do not book a room at this hotel...Run from this hotel as fast as you can.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, January 20, 2014
We certainly do apologize that you were not satisfied with your stay at our hotel. We can certainly understand how the paint smell bothered you as we completed some renovation project. There is never a "good time" to do these projects to keep our hotel fresh and up to date. That has been completed and we look forward to installing new furniture in all the rooms this year as well. We did complete a thorough investigation regarding the missing purse and mutually came to the conclusion that we are not able to determine at what point the purse came up missing.
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Grapevine, United States
1 review
4 of 5 stars Reviewed December 27, 2013

Place was convenient quiet and clean location was convenient for my business trip Try Chuys for great Mexican food near by. Pool was ok not very large but was clean did not try the inhouse restaraunt this trip.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, February 4, 2014
Thank you for nice review, Hope the next time you are in austin you come down and try our cook to order breakfast. Again thank you.


joe.
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Millsboro, Delaware
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 24, 2013

The signature Hilton Garden Inn bed was uncomfortable despite efforts to adjust it. Our refrigerator froze our milk and leftovers and, though we requested service for the fridge twice, it was neither repaired nor replaced. Room was clean and had a desk as well as a comfy chair. Decent guest laundry. Lack of responsiveness of front desk personnel was irritating. Fire alarm at 5:45 our first morning at hotel. Ants ate some of our cookies. Because we paid for our room on Expedia and got a cheap rate, this ended up being a decent value in spite of the problems.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 14, 2014
I am so sorry that we did not live up to our normal standards. Response time is important when things don't go as planned. Looks like we dropped the ball here. I will make it a point to focus on this in our next staff meeting. We hope you give us another shot next time you are in Austin.
Thanks,
Joe
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Austin
#18 Best Value Hotel in Austin
#20 Business Hotel in Austin
#40 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, newly renovated rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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