We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Hotel Staff Ever!!” 5 of 5 stars
Review of Hilton Garden Inn Austin Northwest / Arboretum

Save Saved
You added Hilton Garden Inn Austin Northwest / Arboretum to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hilton Garden Inn Austin Northwest / Arboretum
3.0 of 5 Hotel   |   11617 Research Blvd, Austin, TX 78759 (Northwest Austin)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
2X HHonors Points
Ranked #14 of 182 hotels in Austin
Houston, Texas
1 review
“Best Hotel Staff Ever!!”
5 of 5 stars Reviewed October 2, 2013

I booked my reservation at this hotel through Priceline (big mistake). Priceline totally messed up my reservation and when I arrived at the hotel after driving for 6 hours, they initially could not accommodate me but were genuinely concerned. I called Priceline from the front desk at the hotel and needless to say, they would not budge even though they were at fault. The hotel staff went totally out of their way to accommodate us even though the problem did not lie with them at all. We had a wonderful stay - we were greeted every time we walked through the door; the food was delicious; the beds and pillows were extremely comfortable; very quiet at night; just excellent all the way around. Thank you Hilton Garden Inn for making what was almost a nightmare turn into one of the best weekends ever!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 28, 2013
Thank you so much for sharing your experience at our hotel. I am so happy to hear you had such a great weekend. We look forward to you staying with us again next time you are in Austin.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 people have reviewed this hotel

Traveler rating
    135
    74
    20
    9
    1
See reviews for
76
39
13
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

Over a two week trip to the US I stayed at only Hilton Hotels. Hilton Garden Inn Arboretum was the value for money benchmark for the entire trip. Service was first rate with all staff smiling and asking about my day. The room was modern and clean and the mattress was exceptional. I can thoroughly recommend this hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
Ian,
Thanks for the great review. So glad we were able to set the benchmark so high. We look forward to having you again next time you make it from down under.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

Most notably, front desk staff were very friendly and attentive. This made a huge difference compared to other hotels I have stayed in. For example, front desk manager, Ricky, made a point to walk around during breakfast to see how everyone was doing. This hotel also met or exceeded expectations in all other areas. The only minor complaint, if any, was that the lobby/dining area was freezing (the A/C was cranked up for some reason). But this is nothing compared to any complaints that I have had at other hotels.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
You really hit the nail on the head. "Excellent Staff" is really what we have. I would put my staff up against anyone. We really think our people make the difference. You can count on us to do what it takes. Thanks for the great review.
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 29, 2013

The staff is professional and dies their best to keep all satisfied. The hotel is clean and in a great location. Rickey the manager is always pleasant and ensures all guest are treated well. Great time. I will be back again and again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
Thanks for the great review and a high five goes to Ricky for taking care of you. See you next time you are in Austin.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oxford, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 27, 2013

the hotel staff was very friendly and attentive welcoming you back after you returned from dinner, or a walk, or whatever. the lobby refreshments were a welcome sight after a hot day, or in the early morning when mini coffee pots and powder cream just don't hit the mark. this is a great hotel if you have a car to get around, but otherwise the location is not ideal.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
Cheryl,
Thank you so much for the awesome review. I'm so happy to hear that you enjoyed your stay and that the staff took such good care of you. Our afternoon Garden Table is a hit with the fruit infused water and our signature welcome snack.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno
1 review
5 of 5 stars Reviewed September 24, 2013

Beautiful hotel very clean and the staff is top notch! Staff was professional, super friendly and very helpful. I was greeted every time I walked through the front door. Staff makes you feel right at home.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
Cheryl,
Thank you so much for recognizing our great staff. I will be sure to share your comments with the my staff.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, United States
1 review
5 of 5 stars Reviewed September 24, 2013

Hotel is clean and well maintained. Staff is very friendly, helpful and are knowledgeable about the area. Food establishments are within walking distance and there is a variety. Gym, business center, breakfast bar available, mini fridge, microwave, Ext.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, October 2, 2013
Amanda,
Thanks for the great review and am so glad that you received such great service. We have another great restaurant opening soon right next door. Papadeaux's is coming giving you another great choice.
Thanks,
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Garden Inn Austin Northwest / Arboretum? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Austin
#11 Family Hotel in Austin
#14 Best Value Hotel in Austin
#17 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, newly renovated rooms to make you feel right at home! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Cheap Tickets, Tingo, Hilton Hotels, Travelocity, TripOnline SA, BookingOdigeoWL, getaroom.com, Despegar.com, Venere, Agoda and Otel so you can book your Hilton Garden Inn Austin Northwest / Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Austin Northwest / Arboretum, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.