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Hilton Garden Inn Austin Northwest / Arboretum: Traveler Reviews

3.0 of 5
11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #17 of 179 hotels in Austin
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99 reviews from our community

    Trip type
Traveler rating
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    38
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Date Rating
Houston, Texas, United States
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Nice place to stay--”
4 of 5 stars Reviewed November 5, 2012

I stay in a lot of Hilton's and this Garden Inn was very nice. It had the usual layout for a garden inn, but what made it special was the friendly and helpful staff--both at the front desk and in the restaurant. I got a free full breakfast with my rate. There were cooked to order eggs and omlets and a variety of other choices--all and all very nice. My room was comfortable--adjustable bed and quiet.
The hotel was very convenient to the Domain. I was attending a conference at that location and the Hilton was easy access.

I would stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jbray54 about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
November 29, 2012
Thank you so much for the favorable review. It is so nice when people take the time to recognize my staff. We really feel that our associates make...
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Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Very Nice Hilton Garden Inn”
5 of 5 stars Reviewed October 23, 2012

Traveling through Austin this week on business and stayed at this HGI for one night. Hotel is up to date, well maintained and very nicely appointed. The rooms have new furniture and the bed was one of the most comfortable I've slept on in quite a while (and I sleep in a lot of hotels). The staff was very friendly and the breakfast was good. The hot dishes were freshly cooked and the fruit had just been cut. I would rate this HGI at the top of the pack up there with the HGI in downtown Salt Lake City. Would definitely stay here again and recommend it to others. Also, there is a great BBQ restaurant "Bone Daddy's" just across the parking lot.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jason J about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
I am so glad you enjoyed your stay at our hotel. We get a lot of great comments about our Garden Sleep System bed which allows you to control how soft or firm you like your bed. The king beds actually have two controls so each side can be different. I will pass on your compliments to our my staff. Thanks again.
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columbus, ohio
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Superior Management - Superior Service”
5 of 5 stars Reviewed October 22, 2012

Unbelievable decor for what I thought was going to be an average hotel. We were there the weekend of one of the nation's largest music festivals.

Like others have said, the rooms were spacious, extremely clean and had everything we needed. The sleep number beds were quite impressive; although it felt like they were set perfect for us right from the start! Wi-fi was complimentary, which is another plus these days. Parking is also free, again another plus.

Several other nice touches: free coffee in the rooms and in the lobby, complimentary waters and great cookies.

The hotel is about 15 minutes from downtown - at the most. We asked about a cab and received a recommendation for a driver who will take you downtown for $25 (which is about half the price of a cab). We used his services and it was just fine!

All in all, it was a great experience and we would highly recommend the hotel to others; both business and families.

Room Tip: If all of the rooms were as nice as ours, you should have no problem. We were on the fifth floor aw...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask critc17265 about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Thank you for the great review. We try very hard to maintain our beautiful hotel and it shows. We completed a renovation in 2011 but it looks like we just finished. We are so glad that you had such a pleasant stay and look forward to having you again when you are back in Austin.
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Fort Worth, Texas
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed October 15, 2012

For a 3-star hotel, this was very nice. We stayed just one night. Upon arriving, we found the grounds outside to be very pleasant and once inside we were immediately greeted with very friendly and accommodating service. The lobby and sitting areas for breakfast were spacious and very nice. The room was modern-looking and spacious, had nice furnishings and a comfortable, adjustable bed (though we didn't learn how to adjust it until the next morning!). Our room was on the 5th (top) floor and we did not hear hardly any noise while trying to sleep the next morning.

The only thing I didn't like about the room was the small bathroom. It was difficult for two people to use at the same time as the toilet was right up against the tub and the vanity. But it did have a generous vanity area and the shower head worked great.

The hot breakfast the next morning (which you pay $10 for unless it was included in your room rate) was very, very good. My husband had to wait quite awhile to get his omelet, but my eggs & potatoes came out real quick and we both enjoyed our meals. Much better than the "free" hot breakfasts we've received at other hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Linda B about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Thank you for the great review. Sounds like you had a great time and enjoyed your stay. Everyone really does love the lobby area. It is so...
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Bryan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Great hotel w/easy access to Austin places to go!”
5 of 5 stars Reviewed October 13, 2012

We stay at this hotel almost every time we come to Austin. Great hotel at a good price! Great location to get to just about anywhere you need to go in Austin quickly! Staff is always nice and friendly and they have sleep number beds!!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jennifer C about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Another guest who love our beds and loves our location. We get such great comments about the beds. They are comfortable, crisp white, and super clean. You can just see it when you walk into the room. And I have to agree that the Arboretum area is such a convenient area of Austin to easily get to anywhere you want to go. We also have great dining and great shopping in our backyard. Thanks again for staying with us and the great review.
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Garden Inn Austin
Hilton Austin
Austin Hilton
Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Austin
#26 Family Hotels in Austin
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean and comfortable rooms to make you feel right at home! ... more   less 
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Hilton Garden Inn Austin Northwest / Arboretum
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