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All 179 Austin hotels

Hilton Garden Inn Austin Northwest / Arboretum: Traveler Reviews

3.0 of 5
11617 Research Blvd, Austin, TX 78759 (Northwest Austin)
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Hilton Garden Inn Austin Northwest / Arboretum
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Ranked #17 of 179 hotels in Austin
Most recent review
4 of 5 stars Reviewed October 15, 2012
Linda B Fort Worth, Texas
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107 reviews from our community

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Fort Worth, Texas
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“Very Nice Hotel”
4 of 5 stars Reviewed October 15, 2012

For a 3-star hotel, this was very nice. We stayed just one night. Upon arriving, we found the grounds outside to be very pleasant and once inside we were immediately greeted with very friendly and accommodating service. The lobby and sitting areas for breakfast were spacious and very nice. The room was modern-looking and spacious, had nice furnishings and a comfortable, adjustable bed (though we didn't learn how to adjust it until the next morning!). Our room was on the 5th (top) floor and we did not hear hardly any noise while trying to sleep the next morning.

The only thing I didn't like about the room was the small bathroom. It was difficult for two people to use at the same time as the toilet was right up against the tub and the vanity. But it did have a generous vanity area and the shower head worked great.

The hot breakfast the next morning (which you pay $10 for unless it was included in your room rate) was very, very good. My husband had to wait quite awhile to get his omelet, but my eggs & potatoes came out real quick and we both enjoyed our meals. Much better than the "free" hot breakfasts we've received at other hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Thank you for the great review. Sounds like you had a great time and enjoyed your stay. Everyone really does love the lobby area. It is so...
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Bryan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great hotel w/easy access to Austin places to go!”
5 of 5 stars Reviewed October 13, 2012

We stay at this hotel almost every time we come to Austin. Great hotel at a good price! Great location to get to just about anywhere you need to go in Austin quickly! Staff is always nice and friendly and they have sleep number beds!!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer C about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Another guest who love our beds and loves our location. We get such great comments about the beds. They are comfortable, crisp white, and super clean. You can just see it when you walk into the room. And I have to agree that the Arboretum area is such a convenient area of Austin to easily get to anywhere you want to go. We also have great dining and great shopping in our backyard. Thanks again for staying with us and the great review.
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Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great staff, nice rooms!”
4 of 5 stars Reviewed October 13, 2012

We really enjoyed our stay at the Hilton Garden Inn. We were in town on business and it turned out to be a pleasure trip as well. The staff was awesome, the room comfortable. Highly suggest you try it when in Austin!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MsPibb about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 24, 2012
Thank you so much for describing our staff as "awesome". They really are. We really enjoy serving our guests. I will pass on your review to my staff. Thanks again.
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Texas
Top Contributor
486 reviews 486 reviews
48 hotel reviews
Reviews in 111 cities Reviews in 111 cities
839 helpful votes 839 helpful votes
“Wonderful Accommodations, Friendly Service”
4 of 5 stars Reviewed September 30, 2012

Because of several events I was scheduled to attend in Northwest Austin, coupled with the fact that I needed to use some points or lose them from British Airways, I selected the Hilton Garden Inn; this was the first time I stayed at this Hilton property. It was a wonderful hotel. All personnel with whom I came into contact were friendly, professional, and focused on pleasing me. The room was large, clean, with two free bottles of water, free wifi, and coffee maker. I was close to the elevator, but I never heard any external noise. In addition, 24 hours a day fresh coffee, hot water, and hot chocolate are available in the lobby. Breakfast did not come with the room rate, but I had it any way. It was very good. I was very pleased with my experience at this Hilton property. I would return to this hotel.

Room Tip: I was quite pleased with Room 217.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CJTravelerTexas about Hilton Garden Inn Austin Northwest / Arboretum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 1, 2012
Thank you so much for the wonderful comments. I'm glad you were able to take advantage of our partnership with British Airways and have a freeby on us. I know you travel alot to be able to have that many points so I'm proud that my team took such good care of you on a trip well deserved. Hope to see you again next time you are in Austin.
Thanks,
Joe
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Phoenix, Arizona
Top Contributor
122 reviews 122 reviews
112 hotel reviews
Reviews in 81 cities Reviews in 81 cities
136 helpful votes 136 helpful votes
“Good chain hotel”
3 of 5 stars Reviewed September 25, 2012

Exactly what I would expect from a Hilton Garden Inn.
The rooms were large, the bathrooms as well. There was a flat panel TV, desk, fridge and chair with ottoman. Everything was newish and stylish. The bed was adjustable, NOT a Sleep Number bed (which I own) but a knock off, I never got quite comfortable, it was always too soft or too firm and because it didn't have a pump if it got too soft you had to wait 5 minutes for it to self inflate.
The AC is a wall unit, which made nights very loud. Mine developed issues making noise and a leak but they fixed it promptly. Still loud though.
The breakfast is a step up from typical hotel buffets but was not included in our cost, and a bit steep at $10 each.
The bar is open each night for drinks.
The staff was always super friendly.
I would stay here again with no hesitation, but I wouldn't go out of my way for it.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review
October 1, 2012
I'm glad you enjoyed your stay with us. New and Stylish is a great description since we just completed our renovation. We have had nothing but...
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Garden Inn Austin
Hilton Austin
Austin Hilton
Address: 11617 Research Blvd, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Center Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotels in Austin
#18 Business Hotels in Austin
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean and comfortable rooms to make you feel right at home! ... more   less 
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