After reviewing the glowing comments about this property, I was optomistic about having a wonderful stay in a clean room. Check in had its troubles. I had called in and spoke with James about changing my reservation from a T/W to a M/T stay. Upon checking in, James was working the counter and never made the change in my reservation, nor did he have my discounted room rate. He had to call the manager to get the rates honored (luckily I had a print out of the reservation). The room appeared renovated with fresh paint and ammenities. My first discovery was thad the coffee pot was dirty and no coffee or cream and been restocked. I reported this to the front desk and got a clean pot and coffee/cream packets.
My biggest shock was to discover that the bathroom floor nor the kitchen floor had been swept. I wiped a wet tissue on the floor and came up with a wad of hair (see photo). I reported this to the front desk who sent a maid to wipe and sweep the floor. She had a pile in the dust pan when finished.
I was getting nervous now, so just to be on the safe side, I check my bed and looked in between the sheets. What did a find...a long dark hair. I hoped that the maid lost it while making up the bed vs. having not changed the sheets at all, and threw it away (see photo).
The room was dusty overall - furniture, tv stand, etc. The dishes in the cabinet were also dirty. I pulled 2 coffee cups out and one plastic glass, and all 3 either had hair or food on them. (Customers wash their own dishes - no dish washer.)
The second night, the cover to the AC unit would not stay on, causing a loud rattle every time it came one. I propped a chair against it, which did the trick, and reported the problem to the front desk when I checked out.
The grab and go breakfast was ok for what it was. The first morning the front desk clerk was too busy filling in the absentee maintenance man to keep it stocked during the rush. The second morning they had only 1 of 3 flavored oatmeals that had been offered the day before.
Construction workers were over head which made for a lot of stomping and boot throwing.
Even the manager said that the room was "nasty". The maid that had cleaned the room was "in training". I can't imagine why someone wouldn't sweep the floor, even if they were in training.
This would have been a much more enjoyable stay as the room been properly cleaned.
On a positive note, the beds were soft, which is unusual in a motel. The shower was had good pressure and the bottom provided good traction. The towels were a little rough, but I've had worse. The kitchen sink had a water filter on it which I've never seen. Water from it was great.
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- Also Known As:
- Extended Stayamerica Austin Hotel Austin
- Extended Stay America Austin
- Extended Stay Austin
- Austin Extended Stay