We booked a room for 2 nights through Priceline "Express Deals" without knowing the name of the hotel. While we got a good price, it was not worth the savings. We do not smoke and do not want to be around smoke, but received a smoking room when we arrived. When we asked if there was any way to get a non-smoking room, we were rudely told that the hotel was full and this was all that was available. This may have been since our reservation paper read "PRICELINE - LOW" in big letters on the top. When getting out of the elevator on the fourth floor, which I guess is where all of the smoking rooms are located, a wall of odor hits your wall. After just two nights all of our clothes reek of smoke. I was tempted to go elsewhere (and just pay for the smoking room we weren't using) and should have.
The air conditioner was loud, especially when starting up. It was loud enough to wake me up when it cranked up at night.
The "Free wifi" works adequately, but beware, the free included wifi is pretty slow by today's standards. To get more usable wifi you must pay for the upsell that bombards you when you log onto the hotel wifi. This should be made clear up front I think. By the way, the paid upcharge internet is the default when you login, so be careful you don't click through too quickly and get charged if you don't want to.
The "free breakfast" advertised by Priceline was also pretty inadequate. Breakfast includes free coffee, oatmeal packets, oatmeal bars, and apples and oranges. This is below even the "Continental Breakfast" other budget chains provide. While Extended Stay doesn't seem to misadvertise this too much, Priceline definitely is.
Unfortunately, this was not a happy experience for us and we will definitely not return to this property. I'm also pretty unhappy with Priceline for the experience as well and am definitely considering my future business through them.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 25, 2013
The feedback provided in your review is much appreciated. I am so disappointed that you were not satisfied with your accommodations. I also apologize that the information regarding our property on Priceline does not match the information we provide to our guests. To prevent this from happening again, we will be contacting Priceline to edit the information provided on their website so it is accurate moving forward.
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I really appreciate you bringing this to our attention. Please feel free to contact me directly, at firstname.lastname@example.org, with any additional comments or questions. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.