We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent staff and value” 5 of 5 stars
Review of Extended Stay America - Austin - Northwest - Lakeline Mall

Save Saved
You added Extended Stay America - Austin - Northwest - Lakeline Mall to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Austin - Northwest - Lakeline Mall
2.5 of 5 Hotel   |   13858 N US Highway 183, Austin, TX 78750   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save up to 10% Today!
Ranked #113 of 182 hotels in Austin
north carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent staff and value”
5 of 5 stars Reviewed March 21, 2013 via mobile

Stayed here for work was very pleased with hotel and staff full kitchen was convenient. Was close to job and restaurants. Very quite area. Had a great stay. Would recommend this hotel to anyone staying in the area for an extended period of time

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, March 27, 2013
I received a copy of your review and wanted to say thank you for your great recommendation to other travelers. I am glad to hear that you found the area, hotel, room and especially the staff accommodating for your stay in Austin. Thank you again for sharing your experience, we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

27 people have reviewed this hotel

Traveler rating
    8
    8
    5
    4
    2
See reviews for
8
2
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Dallas, Texas
1 review
2 of 5 stars Reviewed March 18, 2013

All the staffs were kind and pleasant except for one person at front desk name "Karlee". She is extremely rude, obnoxious, and condescending. We booked 2 nights for Friday and Saturday together as one reservation but for some reasons our booking came under 2 separate reservations. When checking in, the front desk staff promised us that there will be no problem and that all we had to do was to come by Saturday morning to redo paperwork and receive new keys. On Saturday morning, we met Karlee at front desk. Immediately, she spoke to us with condescending tone that checkout is at 11am and that we need to get out asap. We explained we made reservation for 2 nights. She then told us that we have to move immediately to another room because the room we were staying was reserved for someone else.

If she was nice to us we would be more than willing to move but since her demeanor was obnoxious, we told her we won't. She then threatened to throw us out and call the police. We asked to speak to her manager but she refused so we ignored her and left. When we got back that night we couldn't get through the front door with our keys but thank goodness someone else was on duty so they let us in. The lady reprogrammed our keys so we can get into our room.

We traveled over the world and have stayed at many hotels but have NEVER encounter rudeness like this. This young lady definitely needs additional training and should NOT be working at front desk. We will never recommend anyone to stay at this hotel because of her.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, March 20, 2013
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying. Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pflugerville, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2013

I traveled back to Austin to finish the sale of my home there and needed a hotel. I didn't want to spend a lot of money eating out so I needed a place with a little kitchen. Found ESA online. Turned out to be a wonderful place to stay. I didn't check out many of the amenities listed but did make use of the morning breakfast bar. The coffee is great. Choices of the bar are not extensive. Prepackaged granola bars and muffins. Fresh oranges and apples. Did I mention the coffee is great? Counter staff are very friendly. Check in and out was easy with the exception of, and one of my only complaints, there is no place to park to check in. Most hotels have a drive where you can temporarily park and run in to check in. Here, if all the regular parking places in front are taken, you have a choice of parking in the fire lane or in a handicapped spot. The other only complaint I had was their not having but one baggage trolley available to use to take all your luggage up to the room. I had to lug everything out of the car and up to my room. Other than those two things, my stay was great. Rooms are comfortable, wifi is available, tv is nice. While being close to the highway, I didn't hear any highway noise,

Room Tip: I rated service a 4 because of the lack of check in parking and luggage trolleys. The service desk w...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, February 7, 2013
I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for the recognition. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed January 20, 2013

I spent 3 days there and was so refreshed afterwards I am looking for excuses to stay there again, preferably for at least a week. The room was comfortable, the staff friendly, the bed inviting...everything was great. The hotel was also near so many of the places I needed to get to. Thank you, Extended Stay America.

Room Tip: No restaurant , but they had a free Grab and Go breakfast.
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, January 22, 2013
It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, free in-room Wi-Fi, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed January 18, 2013

Nice Motel with good prices and James at the front desk is very helpful with booking reservations and anything else you might need. Plus the rooms have a full size fridge and stove and microwave. The parking lot is well lit and you will feel comfortable leving your vehicle outside...plus the area is a nice area with plenty of shops and store and food choices.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, January 22, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silsbee, Texas, United States
1 review
5 of 5 stars Reviewed January 8, 2013

We stayed at this hotel pre-renovation and post-renovation. Both times our stay was great. Our daughter lives right around the corner basically, so it's very convenient for us to stay here. On our second stay I had booked a king size bed room and when we checked in and went up to our room it was a double bed room. I called down to the front desk and she immediately had us set up in a King bed suite and apologized for the mix up. We have enjoyed our stay here both times and will definitely be staying again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, January 9, 2013
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed December 11, 2012

I had written a review for this dump back in June of this year, but somehow it gone, just like all of the other negative reviews of the property.

Anyway, I was doing a project at the Domain, booked a room here for 5 weeks. Stayed almost 10 days before I had to leave.

The service was pathetic. The room was nasty, noise from the adjacent room was to much, all night long. The front desk staff was rather Laissez-faire about the entire thing. I guess filthy carpet, nasty walls and the rest are s.o.p. for them.

I would urge you to look into staying down the road, there are other hotels in the brand close by, and they seem to care about the guests.

With that in mind, I know the hotel had some renovations in late summer, however unless they renovated the staff, it won't matter.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review, January 4, 2013
Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Our hotel prides itself on exceptional customer service. We know that you have many lodging choices in our area, so we see it as our duty to go the extra mile however we can. Not only is this my personal belief, but it is a guiding principle at our hotel. I have, therefore, reviewed with each staff member the importance of being professional and courteous to every one of our guests, no matter the circumstances. Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Extended Stay America - Austin - Northwest - Lakeline Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N US Highway 183, Austin, TX 78750
Phone Number:
Location: United States > Texas > Austin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#113 Spa Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Booking.com, Extended Stay, Expedia, Priceline, Despegar.com, BookingOdigeoWL and Tingo so you can book your Extended Stay America - Austin - Northwest - Lakeline Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

Owners: What's your side of the story?

If you own or manage Extended Stay America - Austin - Northwest - Lakeline Mall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.