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“Nice, clean small hotel 20 minutes from Austin Convention Center” 4 of 5 stars
Review of Country Inn & Suites By Carlson Austin-North

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Country Inn & Suites By Carlson Austin-North
2.5 of 5 Hotel   |   7400 IH-35 North, Austin, TX 78752 (St. Johns)   |  
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Ranked #96 of 187 Hotels in Austin
NY
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Nice, clean small hotel 20 minutes from Austin Convention Center”
4 of 5 stars Reviewed March 14, 2013

We just stayed at the Country Inn in Austin for the SXSW conference and I would recommend it. It is clean, the staff is nice and the room have acceptable A/C units and the showers have adequate pressure. Tiny gym but enough to break a sweat.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    42
    21
    17
    17
    9
See reviews for
18
14
5
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Cairo
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 31, 2013

I stayed for 1 night with friends after we moved out from another terrible hotel during our weekend in Austin. The room was clean with 2 queen size beds, bathroom was big and clean too with good amenities. The room had a microwave and an LCD TV. Breakfast was very basic, bagels, cheese and waffles. We went down at 9 and most of the food was gone.
Other than the breakfast, the hotel is a good one.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
5 of 5 stars Reviewed January 20, 2013

arrived early into austin coming in from san antonio and the front desk clerk(bruce) was able to check me in early, despite how busy the place looked. In a matter of minutes I was checked in and headed up to my room. As soon as i walked into the room I thought to myself, "wait a minute, this doesn't look right". the room was a two bedroom suite. I was a little hesitant to call down to the front desk and ask if i'd gotten the right room? (I only booked what I thought was a standard king room). When Bruce answered the phone he informed me that because the hotel was so busy, all the standard rooms were taken up still(it was still 11am), so he gave me an upgrade, that way I could check in early. The rest of the staff was always smiling and greeted me whenever I passed through the lobby. Breakfast was great, wide variety of pastries, cereals, juices, teas, and hot breakfast items. There was always water in the lobby and fresh cookies! loved that!! The only problem was that the only ice machine on property seemed to be out of order. it wasn't a big deal, but that should get looked at!
Overall the stay was well worth the price and I hope to see ya'll again!!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 1, 2013

Tried to stay in town for New Years. Over priced, employee has don't give a damn attitude. Came down for breakfast at 9:20 to no food, staff spoke no English, refused to put food out. Then the girls who clean took what was left to eat and put on plates for themselves. Front desk clerks are in the wrong line of work. Don't know the first thing about customer service. Would not ever stay or recommend to anyone except to people who deserve to spend money on trash. That's what this place employees are. TRASH !!!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Carlson at Country Inn & Suites By Carlson Austin-North, responded to this review, January 24, 2013
On behalf of the entire staff at the Country Inn & Suites Austin-North, TX, we thank you for taking the time to share your experience with fellow travelers. We are sincerely sorry about the concerns you mentioned, and we want you to know we take things like this very seriously.

We are especially concerned about the service you received from our staff ,and if you would like to speak in more detail about this, please contact us via our website. We look forward to making this right with you.

Again we apologize we missed the mark with you this time, but we hope you will give us another chance to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Park, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2012

I booked a King Suite for my husband and myself. I went in to check into the room, there was no personnel to be found. After waiting we finally got our room and the jacuzzi tub had soap scum rings, hair, and water still in the tub. The bathroom was repulsive. There was a hair on the toilet seat, brown slime down the wall and what looked like old toothpaste on the wall. We found hair in the bed.
This was so bad we left and got another hotel. At $145/night this was ridiculous. I will never be back!!!!

Room Tip: Run!!!! Do NOT choose a room at this hotel!!!!
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_astn, Manager at Country Inn & Suites By Carlson Austin-North, responded to this review, October 20, 2012
Thank you for your review of our hotel. I would like to start off by saying that I apologize that we incorrectly checked you into a room that our housekeeping hadn't cleaned yet. Unfortunately, sometimes a room can be overlooked. It would have been our pleasure to switch you to another room to ensure you had an enjoyable stay. In fact, I pride myself in the cleanliness of our hotel, which is apparent by other traveler’s reviews on this site and others like it. I also instill high levels of guest services in my staff to make for a great stay.

You decided to check out within 15 minutes of checking in. I hope that in the future, you will give us the chance to make your stay right. We work hard here to try and make all of our guests happy and will do anything to make a stay right.

Again, I apologize that that you were accidentally checked into a room that the housekeeping staff had left for the following day to clean. We had several other rooms that were ready and fully cleaned and would have loved to have moved you to one of those. We truly hope to see you again in your travels.. Thanks again for your review!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2012

Nice free breakfast in a comfortable breakfast room with plenty of seating. Slept great in comfortable bed/pillows. I have a 6 month old daughter and liked staying on the 1st floor. It was easy to bring all her stuff in and a luggage cart was always available up front =)

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson Austin-North

Address: 7400 IH-35 North, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin > St. Johns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #96 of 187 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson Austin-North 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson Austin-North
Country Inn & Suites By Carlson Austin-North Hotel Austin
Country Inn Austin North
Austin Country Inn

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